array_files=new Array(); array_files[0]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/standard_recovery.htm","2008-04-08","12K","Standard Recovery","",""," Standard Recovery Standard Recovery The following is the recommended procedure to recover from general storage library, sub-system, and InveStore cache errors. ·Shutdown InveStore: Start - Programs - Pegasus InveStore - ·Open the InveStore Registry Editor ·Make sure that the PREMOUNT ALL setting is enabled (checked). If not, enable it and then select APPLY and OK. ·Open a command prompt and change to the InveStore directory (PDT). ·Execute two commands: DEL OFS*.* and DEL BTREE.XRF (This will remove all InveStore directory cache files which reference file, directory, media and slot location information. Restarting InveStore will create new cache files and update the library media map. ·Shutdown. ·Cycle the power on the storage library. ·From the front panel of the storage library, execute the Init Elem Stat (Initialize element status) for an HP storage library. Or Scan Elements test for a Plasmon or IBM type storage library. (This causes the storage library to re-inventory itself and to update its internal record of where media is. Please refer to your Library User Manual for details on this test.) ·Make sure that this passes without error. If the storage library reports an error to this test, you will need to have the storage library serviced. ·Restart Windows. ·Restart InveStore and let it rebuild the cache. This will take time. Please Assuming that the storage library is operational at this point, this procedure should place both the library and InveStore back into known valid states. "); array_files[1]=new Array(0,1,"http://www.pegasus-afs.com/Default.htm","2008-03-27","15K","Pegasus Storage Management Software","",""," Pegasus Storage Management Software Latest News Pegasus Announces High Performance InveStore Archiving Appliance Pegasus Announces InveStore v5 - Addition of hard disk as part of the archive ________________________ Pegasus Adds Mid-West/Eastern Sales Office Pegasus Announces Support for Blu-ray Archive Storage Media, Drives and Libraries Pegasus Announces Support for Plasmons Second Generation UDO Archive Media Pegasus Announces Digital Signature Support within InveStores Advanced Security, Compliance and Performance Functionality Suite Pegasus Product Sales Contact Information sales@pegasus-afs.com Pegasus Technical Support Contact Information support@pegasus-afs.com or (925) 314-1800 Archive Management Solutions Uncompromising Data ProtectionPegasus is a leading provider of archive management software and solutions that enable mission critical application vendors and end user organizations to manage data quickly and easily from a single share point over the network. Pegasus storage management solutions help to retain and control critical archive data and other digital assets while providing a means to meet strict regulatory and corporate compliance requirements in a number of fields such as, Financial (SEC, Sarbanes-Oxley), Medical (HIPAA, DICOM, PACS), Government (DOD), Legal Admissibility (ISO-18501 and 18509) and many others. Click the Disk for Free Eval Pegasus is committed to development around an open archive storage approach, providing single interface access to different archive storage technologies as they evolve. Pegasus will continue to support legacy, current and new technologies, including Blu-ray, Hard Disk, Holographic, Tape and UDO and do so with a consistent and common interface to eliminate application or data conversions on the part of our partners and end users. InveStore provides robust support for long-term archival storage: • Long-term protection of archive records and images through secure access, identification, archive media and file sys "); array_files[2]=new Array(0,1,"http://www.pegasus-afs.com/","2008-03-27","15K","Pegasus Storage Management Software","",""," Pegasus Storage Management Software Latest News Pegasus Announces High Performance InveStore Archiving Appliance Pegasus Announces InveStore v5 - Addition of hard disk as part of the archive ________________________ Pegasus Adds Mid-West/Eastern Sales Office Pegasus Announces Support for Blu-ray Archive Storage Media, Drives and Libraries Pegasus Announces Support for Plasmons Second Generation UDO Archive Media Pegasus Announces Digital Signature Support within InveStores Advanced Security, Compliance and Performance Functionality Suite Pegasus Product Sales Contact Information sales@pegasus-afs.com Pegasus Technical Support Contact Information support@pegasus-afs.com or (925) 314-1800 Archive Management Solutions Uncompromising Data ProtectionPegasus is a leading provider of archive management software and solutions that enable mission critical application vendors and end user organizations to manage data quickly and easily from a single share point over the network. Pegasus storage management solutions help to retain and control critical archive data and other digital assets while providing a means to meet strict regulatory and corporate compliance requirements in a number of fields such as, Financial (SEC, Sarbanes-Oxley), Medical (HIPAA, DICOM, PACS), Government (DOD), Legal Admissibility (ISO-18501 and 18509) and many others. Click the Disk for Free Eval Pegasus is committed to development around an open archive storage approach, providing single interface access to different archive storage technologies as they evolve. Pegasus will continue to support legacy, current and new technologies, including Blu-ray, Hard Disk, Holographic, Tape and UDO and do so with a consistent and common interface to eliminate application or data conversions on the part of our partners and end users. InveStore provides robust support for long-term archival storage: • Long-term protection of archive records and images through secure access, identification, archive media and file sys "); array_files[3]=new Array(0,1,"http://www.pegasus-afs.com/Products/investore.htm","2008-03-27","26K","Pegasus - InveStore v4","",""," Pegasus - InveStore v4 Overview InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Data Sheet Request a Free Evaluation Where to Buy Pegasus Products InveStore v4 InveStore v4.60.01 For single server to enterprise configurations, InveStore v4 storage management software is a feature rich storage management tool for secondary storage devices used in archive and compliance based applications along with hard disk for performance based accessibility. InveStore v4 supports the Microsoft Windows platform and operates as a snap-in to the Microsoft Management Console (MMC). Mixed media storage configurations are also supported as a single shared access point. InveStore v4 includes a COM/DCOM based developers toolkit. InveStore is Enterprise Storage Management Software for Blu-ray, DVD, MO and UDO WORM and Rewriteable drives. In addition, its supports a wide range of magnetic disk for performance archiving in connection with cost effective and secure removable media. Pegasus is also on-track to support the latest holographic storage drives and media when released in the near future. InveStore includes a series of advanced security, data protection and accessibility options and features including digital signatures, data verification and validation, off-line media management and file and volume spanning. The system provides extensive options for the advanced user or installs and protects a users data immediately with a simple installation wizard process. InveStore offers support for a wide range of file formats on removable media. Pegasus is committed to supporting all current industry standard file formats as well as formats developed by 3rd parties, and all under the same common user or developer interface. This unified view approach to storage management reduces the overall cost of ownership by eliminating the need for multiple separate servers or non-compatible user or developer interfaces. InveStore is also fully backward compatible with user data and disks wri "); array_files[4]=new Array(0,1,"http://www.pegasus-afs.com/Products/investore5.htm","2008-03-27","36K","Pegasus - InveStore v4","",""," Pegasus - InveStore v4 Overview InveStore v5 The InveStore Appliance InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Request a Free Evaluation Where to Buy Pegasus Products InveStore v5 - Fast, Secure and Energy Efficient Hard disk performance for active archive backed by cost effective removable media for data at rest InveStore was designed, from the very beginning, to be a single point of entry archive storage management system. Its powerful file management and hardware agnostic support has provided thousands of installations with the freedom from specific or limited file formats and compatibility with a wide range of current and legacy storage hardware. This now includes magnetic disk configurations and new removable media types for even more cost effective off-line WORM storage. Archiving is a long-term application and user requirement. The data must be secure, you must have access to it when needed and that access may come long after the initial data was stored. InveStore v5 is a major step forward in delivering an archive management solution that supports: multiple media tiers for critical user data based on access demands, protected magnetic disk archive support, cost efficient support of low cost off-line media, quick and easy disaster recovery, and access through a single common interface. protecting the archive While removable permanent WORM (physically non-erasable) media is the most secure and cost effective form of archive storage, because it is a cartridge and moved during in an automated library, access to specific information can be delayed during “spin-up”. Automated libraries can also create delays during times of numerous retrieval requests. However, the ability to move data from magnetic disk to off-line media does free up on-line active archive space, keeps disk growth under control and saves power. The combination of hard disk and removable archive media is a perfect match. Utilizing hard disk for "); array_files[5]=new Array(0,1,"http://www.pegasus-afs.com/Products/investoreappliance.htm","2008-03-27","31K","Pegasus - InveStore v4","",""," Pegasus - InveStore v4 Overview InveStore v5 The InveStore Appliance InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Request a Free Evaluation Where to Buy Pegasus Products The InveStore Appliance - High Performance Turn-Key Solution Ease of Use – Manage critical archive data in this powerful pre-configured server For many organizations, configuring several different components to create a single complete archiving solution can be frustrating, time consuming and difficult. More important, increasing data volumes and a growing list of corporate and regulatory requirements are causing organizations to re-think their plans for long-term data archiving. If youre not, you may be exposing yourself to significant and unnecessary risks. The consequences of failing to recover data and documents completely and quickly - especially in light of electronic discovery requirements - can have significant financial implications. The InveStore Appliance is a combined hardware and software plug and play solution that eases the management of highly regulated data and is ideal for both structured and unstructured data from all types of applications. Open and Scalable The InveStore Appliance is a powerful Intel based server platform preloaded with Pegasus’ InveStore v5 Archive Management Software. Its network ready and available in scalable capacities to meet small to medium to enterprise environment storage needs. It utilizes industry standard hardware and fast power efficient SATA-drives for active archive and system functions. In addition to serving as an archive storage management server, it can also be shared as an application server in small organizations, further controlling system deployment expenses. It is available in cost effective configurations to meet different on- and off-line critical information storage and high speed access requirements. Lower Cost of Ownership The combination of efficient hard disk for immediate acces "); array_files[6]=new Array(0,1,"http://www.pegasus-afs.com/Products/products.htm","2008-03-27","25K","Pegasus Product Overview","",""," Pegasus Product Overview Overview InveStore v5 The InveStore Appliance InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Request a Free Evaluation Where to Buy Pegasus Products Product Overview InveStore - For single server to enterprise configurations, these powerful products are feature rich data repository and management tools for archive and compliance based applications. The InveStore software was designed, from the very beginning, to be a single point of entry archive storage management system. Its powerful file management and hardware agnostic support has provided thousands of installations with the freedom from specific or limited file formats and compatibility with a wide range of current and legacy storage hardware. This now includes magnetic disk configurations and new removable media types for even more cost effective off-line WORM storage. Archiving is a long-term application and user requirement. The data must be secure, you must have access to it when needed and that access may come long after the initial data was stored. InveStore was built on a strong foundation designed to support the features and functionality needed to address the tough requirements now facing almost every corporate user that stores any customer or consumer data. In addition, users continue to demand more efficient storage and utilizing InveStore with fast access media for current archive and longer term off-line WORM for deep archive, you save money and conserve energy while maintaining compliance in the archive. Simple to use. Trusted to deliver. It works. InveStore v5 - This new product provides single point of access to archived data, utilizing magnetic disk for immediate access and removable WORM archive media for secure off-line storage. The user application writes to a single share but all writes go to both hard disk (for fast access) and removable media for WORM compliant storage. InveStore v5 is for the user that requires instantaneous access to arch "); array_files[7]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Spec%20Sheets/InveStore%20Appliance%20Spec.pdf","2008-03-27","372K"," InveStore 5","","","InveStore Appliance Product Overview The InveStore Appliance ­ Secure, Turn-key Performance Archiving Ease of Use ­ Manage Highly Regulated Data For many organizations, configuring several different components to create a single complete archiving solution can be frustrating, time consuming and difficult. More important, increasing data volumes and a growing list of corporate and regulatory requirements are causing organizations to re-think their plans for long-term data archiving. If youre not, you may be exposing yourself to significant and unnecessary risks. The consequences of failing to recover data and documents completely and quickly - especially in light of electronic discovery requirements - can have significant financial implications. The InveStore Appliance is a combined hardware and software plug and play solution that eases the management of highly regulated data and is ideal for both structured and unstructured data from all types of applications. protected RAID 6 disks for fast access and removable WORM media for compliance, disaster recovery and long term archive of all data ­ the safety net. Drives and libraries configured with Blu-ray, DVD, UDO and other removable WORM media types are compatible with the Appliance. Lower Cost of Ownership The combination of efficient hard disk for immediate access and performance, and removable archive media for long-term data protection significantly reduces the total cost of ownership. Hard disk provides active archive access and removable media is utilized for longterm data that must be stored but does not need to be active all the time, unnecessarily occupying more space and consuming more energy. When data stored near- or off-line on removable media must be recovered, it is returned to the active archive transparently to the user. In addition, by utilizing hard disk for active and removable media for non-active information, support and maintenance on those individual tiers of storage is reduced significantly. Open and Scalable The Appliance is a powerful "); array_files[8]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Spec%20Sheets/InveStore%20v5%20Product%20Update%20Spec.pdf","2008-03-27","489K"," InveStore 5","","","Important Product Update and Notification InveStore v5 with Performance Archiving Protected and secure: hard disk efficiency backed by cost effective removable WORM for long-term storage PRODUCT OVERVIEW InveStore - For small to enterprise configurations, this powerful storage management software is a feature rich archive data management tool that delivers fast active data access coupled with secure and environmentally friendly removable WORM media for archive and compliance based applications. Data protection, security, access speed and power consumption are all key decision factors in deployment of an archive storage system. InveStore v5 addresses the most stringent critical archive requirements in a solution that is proven safe, reliable and cost effective. InveStore Appliance or File Server High Availability Archive Cache WORM Archive Storage RAID Array Hard Disk Network Server PROTECTING THE ARCHIVE While removable permanent WORM (physically nonerasable) media is the most secure and cost effective form of archive storage, because it is removable and moved during access in an automated library, access to specific information can be delayed during spin-up. Automated libraries can also create delays during times of numerous retrieval requests. However, the ability to move data from magnetic disk to off-line media would free up on-line active archive space, keep disk growth under control and save power. The combination of hard disk and removable archive media is a perfect match. Utilizing hard disk for access speed is an important part of delivering an archive solution that solves daily operational concerns. But, its critical to protect and secure all data, especially stored on magnetic disk. Pegasus has added disk as a tier of storage to an InveStore managed archive. With InveStores caching implementation, the user can configure the software to utilize a wide range of hard disk for archive data caching. All writes are cached to hard disk first and, Pegasus Digital Signature feature prevents any tampering with "); array_files[9]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Spec%20Sheets/InveStore%20v5%20Spec%20Sheet.pdf","2008-03-27","405K"," Microsoft Word - InveStore v5 Spec Sheet.doc","","","InveStore v5 Archive Management Software InveStore v5 ­ Fast, Secure and Energy Efficient Archive Storage Hard disk performance for active archive backed by cost effective removable media for data at rest PRODUCT OVERVIEW InveStore - For small to enterprise configurations, this powerful storage management software is a feature rich archive data management tool that delivers fast active data access coupled with secure and environmentally friendly removable WORM media for archive and compliance based applications. Data protection, security, access speed and power consumption are all key decision factors in deployment of an archive storage system. InveStore v5 addresses the most stringent critical archive requirements in a solution that is proven safe, reliable and cost effective. InveStore Appliance or File Server High Availability Archive Cache WORM Archive Storage RAID Array Hard Disk Network Server PROTECTING THE ARCHIVE While removable permanent WORM (physically nonerasable) media is the most secure and cost effective form of archive storage, because it is removable and moved during access in an automated library, access to specific information can be delayed during spin-up. Automated libraries can also create delays during times of numerous retrieval requests. However, the ability to move data from magnetic disk to off-line media would free up on-line active archive space, keep disk growth under control and save power. The combination of hard disk and removable archive media is a perfect match. Utilizing hard disk for access speed is an important part of delivering an archive solution that solves daily operational concerns. But, its critical to protect and secure all data, especially stored on magnetic disk. Pegasus has added disk as a tier of storage to an InveStore managed archive. With InveStores caching implementation, the user can configure the software to utilize a wide range of hard disk for archive data caching. All writes are cached to hard disk first and, Pegasus Digital Signature feature prevents "); array_files[10]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/scsi_addressing_requirements.htm","2008-03-24","10K","SCSI Addressing Requirements","",""," SCSI Addressing Requirements SCSI Addressing Requirements The following is recommended for the SCSI addressing setup of legacy libraries. This requires the operator to use the front panel on the library to modify these settings. Please refer to your library manufacturer’s manual for information on this subject. Note: These requirements do NOT apply to those libraries configured with UDO, UDO2, Blue-ray, or 5.2 GB, or 9.1 GB storage drives. The libraries configured with these drives support the READ element status command that identifies which drive belongs to which library. Stand-alone Drives There are no specific SCSI addressing requirements for standalone drives. Library Many of the legacy libraries will NOT operate using the device manufacturer’s default SCSI ID assignments. These libraries are not capable of reporting the SCSI ID of each specific drive element via the SCSI READ element status command. If your library does not support this feature, please follow the recommended addressing scheme shown below. Below are examples of correct and incorrect addressing schemes. In general, library SCSI IDs must be lower than drive IDs, and the drive IDs must be in sequence. Single library Correct Incorrect Two-library system SCSI IDs must be in sequence. Correct Incorrect Note: We recommend using TARGET MODE over LUN in the library setup whenever possible. "); array_files[11]=new Array(0,1,"http://www.pegasus-afs.com/Products/freeEvaluation.htm","2008-03-03","32K","Pegasus Request a Free Evaluation","",""," Pegasus Request a Free Evaluation Overview InveStore v5 InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Request a Free Evaluation Where to Buy Pegasus Products Request a Free Evaluation To download a free trial copy of InveStore, please fill in the information requested below. Well e-mail you with download details. Select Product to Evaluate InveStore v5 InveStore v4 InveStoreILM The InveStore Appliance Company Contact Street Address Address (cont'd) City State Zip/Postal Code Country Phone Fax Email Web URL Operating System Windows 2003 Server R2 Windows 2003 Server Windows 2000 Server Windows 2000 Professional Windows 2000 Advanced Server Windows XP Professional Current Drive or Jukebox Software: How were you referred to Pegasus?: please select Search Engine Magazine Article Technology Buyers Guide Hewlett Packard Website Plasmon Website Other storage hardware manufacturer website Optical Laser Website Headway Website Dicom Website Other Reseller Website Software Partner Website Other If other, please list What specific storage hardware will be used with InveStore? Examples: Hewlett Packard 1900ux, Plasmon UDO2, JVC MC-8600U, Plasmon G-164 UDO, Sony SMO-F561, DISC D40 etc. What application software are you using with InveStore? Purchased From Comments "); array_files[12]=new Array(0,1,"http://www.pegasus-afs.com/About/contact.htm","2007-11-19","21K","Contact Pegasus","",""," Contact Pegasus Company Information The Pegasus Team Careers at Pegasus Contact Pegasus Where To Buy White Papers Information Contact: -- Jim Wheeler Pegasus, Inc. (935) 314-1800 -- About Pegasus Contact Pegasus U.S. Headquarters: Pegasus 18 Crow Canyon Court San Ramon, CA. 94583 Main: (925) 314-1800 Fax: (925) 314-1801 Email: sales@pegasus-afs.com Mid-West/Eastern U.S. Sales Office: Location: Cleveland, OH Main: (440) 232-5807 Email: sales@pegasus-afs.com How to Buy: For a list of partners link to our partner page. To obtain a product quote, please call (925) 314-1800 or email sales@pegasus-afs.com Technical Support: For support questions, please see our support page or email support@pegasus-afs.com Become a Channel Partner: If you would like to learn more about opportunities to partner with Pegasus, please email us at sales@pegasus-afs.com Careers: If you are interested in revolutionizing archive management, visit our Careers page or send an email to jobs@pegasus-afs.com Directions to Pegasus "); array_files[13]=new Array(0,1,"http://www.pegasus-afs.com/Support/re-activate.htm","2007-11-07","27K","Pegasus Support Center - Activation and Registration","",""," Pegasus Support Center - Activation and Registration Overview Registration & Activation Software Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation InveStore Help File System InveStore Data Sheets Pegasus Support Center - InveStore Re-Activation Use this form if you need a new activation key for software that has been: 1) Previously registered with Pegasus 2) Previously activated If you have never registered or activated your software, please click here to visit the InveStore Registration and Activation Page. Registered User Company: Reseller/Integrator/ISV: (if requested by 3rd Party) Contact: Phone: Email: Attention! The following numbers are found in the InveStore activation screen. Please enter this information completely and accurately to ensure that you receive the correct reactivation key. Serial Number: Obtain this number directly from the InveStore Activation Program running on the system you wish to activate. Registration Code: Obtain this number directly from the InveStore Activation Program running on the system you wish to activate. Reason for reactivation: TOP "); array_files[14]=new Array(0,1,"http://www.pegasus-afs.com/Support/re-activate_act-scrn.htm","2007-11-07","21K","Pegasus Support Center - Re-Activation","",""," Pegasus Support Center - Re-Activation Overview Registration & Activation Software Version Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation InveStore v4 Help File System InveStore v4 Data Sheet Pegasus Support Center Re-Activation PLEASE NOTE: The image above is an example screen shot of the Pegasus InveStore Activation Program. Your Serial# and Registration Code are unique to your system. Please select and copy each string from the InveStore Activation Program running upon the computer system to be activated and paste each string into the activation request form. Do NOT Submit the numbers show within the example above. RETURN "); array_files[15]=new Array(0,1,"http://www.pegasus-afs.com/register/default.htm","2007-11-07","21K","Pegasus Support Center - Activation and Registration ","",""," Pegasus Support Center - Activation and Registration Overview Registration & Activation Software Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation InveStore Help File System Pegasus Support Center - InveStore Product Registration and Activation Forms New Users: Click Here to Register and Activate your Purchased InveStore Software. Existing Users: To re-activate InveStore, Click Here "); array_files[16]=new Array(0,1,"http://www.pegasus-afs.com/register/","2007-11-07","21K","Pegasus Support Center - Activation and Registration ","",""," Pegasus Support Center - Activation and Registration Overview Registration & Activation Software Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation InveStore Help File System Pegasus Support Center - InveStore Product Registration and Activation Forms New Users: Click Here to Register and Activate your Purchased InveStore Software. Existing Users: To re-activate InveStore, Click Here "); array_files[17]=new Array(0,1,"http://www.pegasus-afs.com/Products/hardware-SCSI-adapt.htm","2007-11-06","72K","Pegasus Supported Hardware Products","",""," Pegasus Supported Hardware Products Overview InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Legacy Products Data Sheet Request a Free Evaluation Where to Buy Pegasus Products Supported SCSI Host Adapters Click here to read about recommended SCSI bus cable lengths Supported SCSI Adapters - as of October 2007 Manufacturer I/O Bus Type SCSI Bus Type* Model Number Notes Adaptec 32-bit PCI SE AHA-2930U All O/S Adaptec 32-bit PCI SE AHA-2940-Ultra All O/S Adaptec 64-bit PCI-X LVD/SE 29320-R2 2000/XP/2003 Adaptec 64-bit PCI-X LVD/SE 29320LP-R2 2000/XP/2003 Adaptec 64-bit PCI-X LVD/SE 39320A-R2 2000/XP/2003 Adaptec 64-bit PCI-X LVD/SE 39320D-R2 2000/XP/2003 Adaptec 32-bit PCI HVD AHA-2944UW All O/S Adaptec 32-bit PCI LVD/SE 191601* NT/2000/XP Adaptec 32-bit PCI LVD/SE 29160N* NT/2000/XP/2003 Adaptec 64-bit PCI LVD/SE 29160* NT/2000/XP/2003 Adaptec 64-bit PCI LVD/SE 29160LP* NT/2000/XP/2003 Adaptec 64-bit PCI LVD/SE 39160* NT/2000/XP/2003 1 The Adaptec 19160 ONLY supports Windows Workstation/Professional OS versions. Not for use with Servers 2 Supported within InveStore v4.x only * Supported, but not a preferred choice, use only if you already own one of these adapters Supported Legacy Adapters - May be available within the sales channel, but no longer in production. Manufacturer I/O Bus Type SCSI Bus Type Model Number Notes Adaptec 32-bit PCI SE AHA-2940 NT/2000 Adaptec 32-bit PCI SE AHA-2930CU NT/2000 Adaptec 32-bit PCI SE AHA-2940AU NT/2000 Adaptec 32-bit PCI SE AHA-2940UW NT/2000 Adaptec 32-bit PCI LVD/SE AHA-2940U2W NT/2000 Adaptec 32-bit "); array_files[18]=new Array(0,1,"http://www.pegasus-afs.com/Support/soft-slot-up.htm","2007-10-21","24K","Pegasus Support Center - Software Version Upgrades","",""," Pegasus Support Center - Software Version Upgrades Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation InveStore Help File System InveStore Data Sheets Pegasus Support Center Software Slot Upgrades Pegasus software users who need to update their software license to accommodate the addition of new hardware can purchase a slot upgrade. For example, a user with InveStore WIN-25 who has a 16 slot jukebox wants to add a new 24 slot jukebox to his storage configuration. The new total slot count is 40. To support this configuration, the InveStore license must be upgraded to accommodate the new slot count. The appropriate license in this case is WIN-52 (supports up to 52 slots). For existing InveStore v4 users, slot upgrades are 25% off the list price of the software and credit for remaining software maintenance will be applied to the new support contract. ; Example: WIN-52 List Price minus 25% PLUS +AM Anuual Maintenance AM-WIN-52 List Price(Minus prorated credit for existing software maintenance) EQUALS = Slot Upgrade Price Contact your supplier or a Pegasus representative for more details. sales@pegasus-afs.com (935) 314-1800 "); array_files[19]=new Array(0,1,"http://www.pegasus-afs.com/Partners/solutions.htm","2007-09-17","15K","Pegasus Partners - Solution Partners","",""," Pegasus Partners - Solution Partners Overview Investore Solution Partners Pegasus Partners Solution Partners COMING SOON! This page will display the links to the Pegasus Solution Partners. "); array_files[20]=new Array(0,1,"http://www.pegasus-afs.com/Partners/partners.htm","2007-09-17","18K","Pegasus - Partner Programs","",""," Pegasus - Partner Programs Overview InveStore Solution Partners Information Contact: _________ Pegasus Disk Technologies (925) 314-1800 partner@pegasus-afs.com Pegasus Partners Partner Program - Overview Pegasus works closely with industry leading companies to provide outstanding products, service and support to customers. Listed here are the categories of companies with which we actively form partnerships. Application ISVs ISVs integrate Pegasus storage management software with their applications solutions that require a secure back-end storage archive. Applications range from document management to medical imaging. Distributors Distributors recommend and sell Pegasus solutions to their customers as companion products for the wide range of optical, CD and DVD hardware available in the market. OEMs OEMs design storage management interfaces around core Pegasus software for integration with a total application solution. Some partners commission Pegasus to support proprietary media formats or to customize Pegasus software to include their name, logo and product name. Manufacturers Makers of optical disk, CD and DVD hardware partner with Pegasus to ensure the best operation and integration with the latest storage solutions. Service and support are greatly enhanced because of these important industry partnerships. VARs Value Added Resellers (VARs) include Pegasus storage management software in the products they offer their customers. Through these channels, Pegasus software solutions are available worldwide. "); array_files[21]=new Array(0,1,"http://www.pegasus-afs.com/Support/maintenance.htm","2007-09-17","24K","Pegasus Support Center - Maintenance Renewal","",""," Pegasus Support Center - Maintenance Renewal Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation InveStore Help File System InveStore Data Sheets Pegasus Support Center Maintenance Renewal Pegasus is pleased to announce a new aggressive annual maintenance program. Major software upgrades are now covered in our customer’s annual maintenance expenditures. This program is only offered with our v4 installations. Software Annual Maintenance can be renewed on a yearly basis by registered users of InveStore. To ensure uninterrupted support assistance, enrollment renewal should be purchased prior to expiration of existing maintenance contract expiration. For v3x customers who want to upgrade to InveStore v4, they may do so by purchasing the software at a discount of 25% off the list price (no discount on software maintenance). Annual Maintenance Program The The Pegasus Annual Maintenance program helps to ensure long term support and uninterrupted operation of your archive subsystem by providing the benefits listed on the below: Pricing Annual Maintenance includes all items listed below. The renewal price for Annual Maintenance support is approximately 20% of the current list price of your specific v4 model number (minimum 239/yr.) How to renew your Annual Maintenance Contact your Pegasus supplier and ask to renew your contract, or contact Pegasus directly for assistance. Getting help outside of the Maintenance Program Pegasus software users whose enrollment in the Annual Maintenance program has expired have the option of obtaining support on a pay-per-incident basis at a cost of 250.00 per incident. Customers without active annual maintenance can purchase a full copy of the latest software revision upgrade for their specific Pegasus software license at a cost of 25% off the full license list price "); array_files[22]=new Array(0,1,"http://www.pegasus-afs.com/Support/support_hardware.htm","2007-09-17","28K","Pegasus Support Center - Supported Hardware","",""," Pegasus Support Center - Supported Hardware Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore Help File System InveStore Data Sheets Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Supported Hardware Ask Us About! View Supported Optical and DVD-RAM based Drives and Jukebox Libraries View Supported CD-ROM, DVD-ROM and DVD-RAM Based Libraries View Supported Fibre Channel Adapters and Bridges View Supported and Approved SCSI Host Adapters "); array_files[23]=new Array(0,1,"http://www.pegasus-afs.com/Support/soft-ver-up.htm","2007-09-17","38K","Pegasus Support Center - Software Version Upgrades","",""," Pegasus Support Center - Software Version Upgrades Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation InveStore Help File System InveStore Data Sheets Pegasus Support Center Software Version Upgrades - Current Release Info: InveStore: v4.60.01 Pegasus typically releases software revisions 3 to 4 times a year. Updates include new hardware support, enhancements and fixes for better overall operation. In some support situations, updating to the current release is required prior to troubleshooting of reported problems. Customers with current annual maintenance enrollment can receive software updates via download for no charge*! Customers without active annual maintenance can purchase a full copy of the latest software revision upgrade for their specific Pegasus software license at a cost of 25% off the full license list price. Alternatively, users who have not purchased maintenance within 90-days of their initial software purchase or those whose annual maintenance contract is 90-days past expiration, but less less 12 months, can late-enroll in the annual maintenance program at a cost of 50% of their particular software license. Contact us for purchase details. *Some releases may not be available as part of the annual maintenance coverage. If you have any questions regarding the use of a particular revision with your specific application, be sure to check with your solution provider prior to installation. Details may vary. To upgrade your InveStore Software, please complete the following form: Company Contact Street Address Address (2) City State Postal Code/Zip Country Phone Fax Email InveStore Software Serial Number (example: 79090981) Is your InveStore Annual Maintenance Subscription current? Yes No Desired Upgrade InveStore 4.60.01 (current version) InveStore 4.60.00 InveStore 4.50.00 Comments "); array_files[24]=new Array(0,1,"http://www.pegasus-afs.com/Support/registration.htm","2007-09-17","21K","Pegasus Support Center - Activation and Registration ","",""," Pegasus Support Center - Activation and Registration Overview Registration & Activation Software Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation InveStore Help File System Pegasus Support Center - InveStore Product Registration and Activation Forms New Users: Click Here to Register and Activate your Purchased InveStore Software. Existing Users: To re-activate InveStore, Click Here "); array_files[25]=new Array(0,1,"http://www.pegasus-afs.com/Support/support.htm","2007-09-17","25K","Pegasus Support Center","",""," Pegasus Support Center Overview Registration & Activation Software Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation InveStore Help File System Pegasus Support Center Technical Support Center Overview Looking for quick answers to technical questions? Visit Our On-Line Web Based Help System The system is designed to help you with many of the common functions within InveStore. Its free, fast and easy-to-use, and its available 24 hours-a-day. Customers with active enrollment in our Annual Maintenance can contact our support staff at 925-314-0745 for direct assistance. Contacting Pegasus Technical Support Direct software support is available to partners and registered users of software currently enrolled in the Pegasus Annual Maintenance program. Users with expired maintenance or with software outside the warranty period can obtain direct assistance at a Pay-Per-Incident rate of 250. Standard telephone technical support hours are 7:00 - 17:00 PST, Monday - Friday (excluding holidays). We guarantee a 24-hour response time during the business week on all technical support. When contacting technical support be sure to have the following information ready: Software serial number (Click here for instructions on how to find my InveStore product serial number?) Log files: InveStore v4: The InveStore LOG files may be found in the PDTLOG sub-directory on your Windows storage server. The file name consists of your storage server’s assigned name by your administrator, followed by the date on which the log file was created. The file extension is .LOG. You may need to send in several LOG files if the problem that you experienced occurred over several days. Example: [Server’s name]013007.LOG = STORAGESRVR1013007.LOG StorageSrvr1 being the assigned server name of the above example server. The above file name is for the log file that was generated on January 30th, 2007. For each new day that the InveStore Console is initialized, a new log file is created. Each of the entries in the log "); array_files[26]=new Array(0,1,"http://www.pegasus-afs.com/Products/where-buy.htm","2007-09-17","50K","Pegasus - Where to Buy","",""," Pegasus - Where to Buy Overview InveStore v5 InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Request a Free Evaluation Where to Buy Pegasus Products Where to Buy Pegasus Products Resellers and other channel partners can obtain Pegasus products from the following companies: United States Trident Tek 888-754-3517 United States Optical Laser 800-776-9215 Australia Associated Computer Solutions +61 02 9699 667 Australia FileOptics +61 7 3839 5788 Austria Dicom Austria +43 1 866 44 45 Belgium ACAL +32 272 05 983 Brazil DeLaLuz Imagem, Ltda. +55 21 240 1352 Canada StorageQuest 613-247-8670 China - HK Xitec Technology Ltd. +852 230-123-40 China - Beijing Xitec Technology Ltd. +8610-88111995 Czech Republic DICOM Data Mgmt Cz. s.r.o +420 2 27027316 Denmark DICOM Denmark +46 300 744 80 Finland DICOM Finland Oy +358-9 737 033 France DICOM France +33 1 6092 1850 Germany DICOM Deutschland +49 761 45269 0 Germany Headway Deutschland +49 89 630220 10 Greece Dakos S.A. +30 199 355 12 Hungary ELSAT Intl +36 1 309 0765 Italy PDS +39 75 528 54 1 Latin America DeLaLuz Technologies 831-461-1431 Malaysia Pericom Imaging +65 2 786 545 Mexico Tecnologias DeLaLuz +52 5 393 0562 Middle East MDI Middle East Ltd. +971 4 813914 Netherlands ACAL +31 40502 602 North Africa MDI Middle East Ltd. +971 4 813914 Norway DICOM Norway +46 300 744 80 Singapore DICOM Asia +65 278 7662 Singapore Pericom Imaging +65 2 786 545 South Africa Optisolve +27 114 447 773 Spain Sistemas DICOM Iberica +34 91 5678471 Sweden NorDICOM AB +46 300 358 80 Switzerland DICOM AG +41 41 799 8282 Taiwan Chermer Intl. LTD +886 2 25149745 Thailand Pericom Imaging (ISS) +662 717 7934 United Kingdom Headway Technology +44 1252 741209 "); array_files[27]=new Array(0,1,"http://www.pegasus-afs.com/Products/registration.htm","2007-09-17","21K","Pegasus Activation and Registration","",""," Pegasus Activation and Registration Overview InveStore v5 InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Request a Free Evaluation Where to Buy Pegasus Products Activation and Registration To register and activate purchased InveStore software, Click Here. "); array_files[28]=new Array(0,1,"http://www.pegasus-afs.com/Products/upgrade.htm","2007-09-17","29K","Pegasus Software Upgrade","",""," Pegasus Software Upgrade Overview InveStore v5 InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Request a Free Evaluation Pegasus Products Software Upgrade Current Release Info: InveStore: v4.60.01 for new and upgrade installations. Pegasus typically releases software revisions 3 to 4 times a year. Updates include new hardware support, enhancements and fixes for better overall operation. In some support situations, updating to the current release is required prior to troubleshooting of reported problems. Customers with current annual maintenance enrollment can receive software updates via download for no charge*! Customers without active annual maintenance can purchase a full copy of the latest software revision upgrade for their specific Pegasus software license at a cost of 25% off the full license list price. Alternatively, users who have not purchased maintenance within 90-days of their initial software purchase or those whose annual maintenance contract is 90-days past expiration, but less less 12 months, can late-enroll in the annual maintenance program at a cost of 50% of their particular software license. Contact us for purchase details. *Some releases may not be available as part of the annual maintenance coverage. If you have any questions regarding the use of a particular revision with your specific application, be sure to check with your solution provider prior to installation. Details may vary. Request your software update online! Please complete the following form: Company Contact Street Address Address (contd) City State Postal Code/Zip Country Phone Fax Email Software Serial Number Do you have a current Annual Maintenance contract? Yes No Annual Maintenance expiration date: Desired Upgrade InveStore 4.60 InveStore 5.00 Comments "); array_files[29]=new Array(0,1,"http://www.pegasus-afs.com/Products/renewal.htm","2007-09-17","21K","Pegasus Annual Maintenance Renewal","",""," Pegasus Annual Maintenance Renewal Overview InveStore v5 InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Request a Free Evaluation Pegasus Products Annual Maintenance Renewal Pegasus is pleased to announce a new aggressive annual maintenance program. Major software upgrades are now covered in our customer’s annual maintenance expenditures. This program is only offered with our v4 installations. Software Annual Maintenance can be renewed on a yearly basis by registered users of InveStore. To ensure uninterrupted support assistance, enrollment renewal should be purchased prior to expiration of existing maintenance contract expiration. For v3x customers who want to upgrade to InveStore v4, they may do so by purchasing the software at a discount of 25% off the list price (no discount on software maintenance). Annual Maintenance Program The The Pegasus Annual Maintenance program helps to ensure long term support and uninterrupted operation of your archive subsystem by providing the benefits listed on the below: Pricing Annual Maintenance includes all items listed below. The renewal price for Annual Maintenance support is approximately 20% of the current list price of your specific v4 model number (minimum 239/yr.) How to renew your Annual Maintenance Contact your Pegasus supplier and ask to renew your contract, or contact Pegasus directly for assistance. Getting help outside of the Maintenance Program Pegasus software users whose enrollment in the Annual Maintenance program has expired have the option of obtaining support on a pay-per-incident basis at a cost of 250.00 per incident. Customers without active annual maintenance can purchase a full copy of the latest software revision upgrade for their specific Pegasus software license at a cost of 25% of the full license list price. "); array_files[30]=new Array(0,1,"http://www.pegasus-afs.com/Products/hardware.htm","2007-09-17","25K","Pegasus Supported Hardware Products","",""," Pegasus Supported Hardware Products Overview InveStore v5 InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Request a Free Evaluation Where to Buy Pegasus Products Supported Hardware Products Ask Us About! Consumer Accepted - Professional Archive Selected Professional Archive Storage View Supported Blu-Ray, UDO and Optical Optical Drives and Jukebox Libraries View Supported CD/DVD Drives and Libraries View Supported Fibre Channel Adapters and Bridges View Supported and Approved SCSI Host Adapters "); array_files[31]=new Array(0,1,"http://www.pegasus-afs.com/techsupport/AMrenew.html","2007-09-07","8K","Annual Maintenance Renewal","support, maintenance, renewal, annual maintenance, jukebox help","Pegasus Disk Technologies annual maintenance program renewal"," Annual Maintenance Renewal [_borders/headers/tshead.html] Annual Maintenance Renewal Pegasus is pleased to announce a new aggressive annual maintenance program. Major software upgrades are now covered in our customer’s annual maintenance expenditures. This program is only offered with our v4 installations. For v3x customers who want to upgrade to InveStore v4, they may do so by purchasing the software at a discount of 50% off the list price (no discount on software maintenance). Annual Maintenance Program The Pegasus Annual Maintenance program helps to ensure long term support and uninterrupted operation of your archive subsystem by providing the benefits listed on the right: Pricing Annual Maintenance includes all items listed to the right. The renewal price for Annual Maintenance support is approximately 20% of the current list price of your specific v4 model number (minimum 239/yr.) How to Renew Annual Maintenance Contact your Pegasus supplier and ask to renew your contract, or contact Pegasus directly for assistance. · Telephone technical support · Telephone configuration and installation assistance on the Pegasus software · Fixes and special software patches · New Electronic Documentation and release notes · Industry news bulletins · Free same version products updates (example: 4.30ŕ 4.60) · Includes new device support - Device support subject to Pegasus certification · Includes major version same product (OS) upgrades (example: v4.xŕ v5.x) Getting Help Outside of the Maintenance Program Pegasus software users whose enrollment in the Annual Maintenance program has expired have the option of obtaining support on a pay-per-incident basis at a cost of 250.00 per incident. Customers without active annual maintenance can purchase software revision upgrades for their specific Pegasus software license at a cost of 20% of the full license list price. Click here for more details. "); array_files[32]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Supported%20CD-DVD%20Hardware.pdf","2007-08-30","572K"," Manufacturer","","","CD and DVD Compatibility Manufacturer Model Number Capacity Supported under InveStore v4 Supported under Investore V3.x Asaca Asaca Asaca AM 250 DVD-RAM AM 750 DVD-RAM AM 1450 DVD-RAM 200 ­ 250 Slots 600 ­ 750 Slots 1100-1450 Slots WIN-DVD-300 WIN-DVD-750 WIN-DVD-1500 N/A N/A N/A ASM ASM ASM ASM ASM ASM ASM ASM ASM ASM ASM ASM ASM ASM ASM Manufacturer CDR 41, 42 CDR 81, 82, 84 CDR 901, 902 CDR 904 CDR 100 Series CDR 200 Series CDR 300 Series CDR 500 Series CDR 1000 Series CDR 1100 Series CDR 1100 Series CDR 1200 Series CDR 1300 Series CDR 1400 Series CDR 1400 Series Model Number 40-44 Disks 72-84 Disks 80 Disks 72 Disks Up to 100 Disks Up to 200 Disks Up to 300 Disks Up to 500 Disks Up to 168 Disks Up to 291Disks 303 Disks Up to 723 Disks Up to 1143 Disks Up to 1475 Disks Up to 1563 Disks Capacity WIN-CD-50 WIN-CD-100 WIN-CD-100 WIN-CD-100 WIN-CD-100 WIN-CD-150 WIN-CD-300 WIN-CD-500 WIN-CD-300 WIN-CD-300 WIN-CD-500 WIN-CD-100 WIN-CD-1500 WIN-CD-1500 WIN-CD-2000 Supported under InveStore v4 NT-CD-50 NT-CD-100 NT-CD-100 NT-CD-100 NT-CD-100 NT-CD-150 NT-CD-300 NT-CD-500 NT-CD-300 NT-CD-300 NT-CD-500 NT-CD-1000 NT-CD-1500 NT-CD-1500 NT-CD-2000 Supported under Investore V3.x DISC NSMSeries DISC NSMSeries DISC NSMSeries DISC NSMSeries DISC NSMSeries DISC NSMSeries DISC NSMSeries DISC NSMSeries DISC DISC DISC DISC DISC Manufacturer NSM2000 NSM3000U NSM3000 NSM4000U NSM4000 NSM6000 NSM7000U NSM7000 D300 D420U D630 D630U D1260 Model Number 60 ­ 120 Slots 145 Slot 210 ­ 285 Slot 260 Slot 325-415 Slot 410-605 Slot 510 Slot 510-705 Slot 263-361 Disks 392-490 Disks 641-739 Disks 641-739 Disks 1282-1478 Disks Capacity WIN-DVD-150 WIN-DVD-150 WIN-DVD-300 WIN-DVD-300 WIN-DVD-500 WIN-DVD-750 WIN-DVD-750 WIN-DVD-750 WIN-CD-500 WIN-CD-500 WIN-CD-1000 WIN-CD-1000 WIN-CD-1500 Supported under InveStore v4 N/A N/A N/A N/A N/A N/A N/A N/A NT-CD-500 NT-CD-500 NT-CD-1000 NT-CD-1000 NT-CD-1500 Supported under Investore V3.x DSM DSM DSM DSM DSM CDR40-T1 CDR51-T1 CDR53-T1 CDR55-T1 CDR71-T1 28 Disks 63 Disks 112 Disks 179 Disks 273 Disks WI "); array_files[33]=new Array(0,1,"http://www.pegasus-afs.com/Products/hardware-optical.htm","2007-08-07","258K","Pegasus Supported Hardware Products","",""," Pegasus Supported Hardware Products Overview InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Legacy Products Data Sheet Request a Free Evaluation Where to Buy Pegasus Supported Archive Hardware The Pegasus InveStore software supports a wide variety of media types for storage of primary and secondary archive data. New in InveStore v5, Pegasus supports various hard disk configurations for use as fast access caching. InveStore v5 can be configured to write to magnetic disk first, then to secondary (keeping a copy on disk), or for those applications that need immediate confirmation of permanent archive, the system can write to both simultaneously. Magnetic disk types supported for the hard disk performance caching include: local and server volumes, NAS, SAN or other disk located on a network. The InveStore software requires only that you specify a location (such as UNC path name) and size of the cache (in GBs). The following list represents the removable media types and associated hardware thats supported under InveStore. This list is constantly changing based on new technologies being released. Manufacturer Model Number Capacity Supported under InveStore v4 ASM Series 20 20 Slot WIN-25 ASM Series 20 26 Slot WIN-32 ASM Series 30 32 Slot WIN-32 ASM Series 50 47 & 50 Slot WIN-52 ASM Series 50 56 Slot WIN-80 ASM Series 60 64 Slot WIN-80 ASM Series 100 106 Slot WIN-150 ASM Series 100 112 Slot WIN-150 ASM Series 150 162 Slot WIN-200 ASM Series 1100 198 Slot WIN-200 ASM Series 1200 478 Slot WIN-500 ASM Series 1300 758 Slot WIN-1000 ASM Series 1400 972 Slot WIN-1000 ASM Series 1400 1005 or 1038 Slot WIN-1500 DISC supports various library configurations : Blu-ray, UDO & DVD DISC* for Blu-ray Disc1000 -BD-045-x 45 Slots WIN-52 DISC* Disc1000 -BD-105-x 45 Slots WIN-150 DISC* Disc3000 -BD-240-x 240 Slots WIN-250 DISC* Disc3000 -BD-270-x 270 Slots WIN-300 DISC* Disc4000 -BD-370-x 370 Slots WIN-500 DISC* Disc4000 -BD-400-x 400 Slots WIN-500 DISC* "); array_files[34]=new Array(0,1,"http://www.pegasus-afs.com/News/press.htm","2007-08-07","19K","Pegasus Press Releases","",""," Pegasus Press Releases Press Releases Success Stories White Papers Pegasus News Pegasus products are installed in archive implementations and applications from many different industries and spanning over 18 years. Listed below are Press Releases about our new features, functionality and partnerships. For information about specific implementations of the Pegasus software, please see our Success Stories page. As with many archive storage implementations, many application installations of our products are secure environments, and therefore not public information. Many of our end users do not want specifics of their application discussed in an open forum. We respect that and keep all installation information confidential unless we receive official approval. We generate press and success stories when we can and honor the wishes of our partners and end users when they decline to disclose the application in which our software is being used. Press Releases Pegasus announces support for Plasmons second generation UDO2 media, drives and libraries Pegasus announces support for new Blu-ray media, drives and libraries Pegasus and Nexsan partner to deliver teired disk and optical storage solution Pegasus announces support for Compliance Write-Once Media Citi-Groups Citistreet Navigates Compliance Pegasus and Nexsan announce CAS based archive solution Pegasus teams with InPhase on Holographic Storage Technology "); array_files[35]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Success%20Stories/Security%20Bank%20of%20Kansas%20City.pdf","2007-07-03","113K"," Rocketdyne","","","Application Success Story Citistreet Benefit Management Division Utilizes Pegasus and Veritas to Store Critical Archive Data for Compliance Data Retention. CitiStreet, owned by Citigroup, is a premier global benefit provider, and one of the nations largest retirement plan recordkeepers. Citistreet offers a broad range of products and services for defined contribution, defined benefit and health and welfare plans of all sizes in all markets, including: full service records keeping, investment services, award winning, action oriented and communication and education programs, investment counseling. As part of the products and services Citistreet offers, they are required by various regulations, including SEC, Sarbanes-Oxley and HIPPA, to securely maintain and archive its clients data. This application story is about how Citistreet solved its application requirements by implementing the most cost effective secure removable WORM archive media within an existing well-known infrastructure. Backup, File System Archiving and Email archive was provided by Symantecs Veritas NetBackup and Enterprise Vault products. Pegasus Disk Technologies provided the Veritas certified media connectivity to Ultra Density Optical (UDO). Heres more about the application and what challenges Citistreet had to overcome. From Jeff Machols, Systems Integration Manager- Citistreet We were accumulating large amounts of data that was being stored on-line in our production systems. The majority of this data was accessed very infrequently, if at all, and was being kept due to business needs or in many cases regulatory requirements. This online data was increasing the capacity needs of the disk subsystems. In addition to disk space, this data was also being backed up every week during the full system backup. This caused the backup window to increase to the point of being unusable, and would require large capital outlays for additional hardware and backup media (LTO Tapes). As a result, a nearline archiving solution was required. The data being archiv "); array_files[36]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Success%20Stories/stanislaus_county.pdf","2007-07-03","185K"," Stanislaus County Implements Best Solution","","","Application Success Story Stanislaus County Implements Best Solution By Sonja Hazzard of Data Image Systems Family Support Services employees all over the United States are aware of new Federal Regulations becoming effective October 1, 1998. For the rest of us, essentially, the regulations involve more stringent policies regarding the timelines and procedures involved with receiving and dispersing Child Support Payments. A particular policy, mandated to counties within California, is to migrate all existing Child Support Payment systems to one system. Unfortunately, the software designed to comply (SACSS) cannot be implemented within all of Californias counties by the Federal deadline. End result...several Child Support Services are not only left without a viable system, they are unable to comply with Federal mandates as well. Additionally, little time is available to develop or migrate to a new system. Born from this dilemma are several Consortiums consisting of various counties with compliant or near compliant systems working together to make one scheme work for everyone. Alameda County created BEST, a child support system that complies with federal law. Two of our DISC FS (Family Support Application) customers (Stanislaus and Contra Costa counties) wanted to convert to the BEST system. Our challenge was to find an effective means of integrating DISC FS with BEST for our customers. When integrating our Imaging/Payment Processing Software with existing Accounting Packages such as BEST, we usually discover that both systems overlap functions. The key is to determine which system can perform which task better. We consider current functionality, available technology, as well as accounting principles. In many cases, it comes down to key discussions such as if deposits are made within the Imaging software, it creates a separation of duties between cash handling and payment processing. For Stanislaus, Contra Costa, and Alameda counties, we asked the three counties to help design the most effective solution. The outc "); array_files[37]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Success%20Stories/robert_baird.pdf","2007-07-03","193K"," Stanislaus County Implements Best Solution","","","Application Success Story Robert W. Baird Needs Fail Safe Security Established in 1920 and headquartered in Milwaukee, WI, Robert W. Baird, a leading mid-west securities brokerage house had more than replacing its film and fiche system in mind when it began searching for a Computer Output to Laser Disk - COLD system. In addition to giving many employees in its 65 offices in 10 states fast and easy on-line access to the information in its report output, the company required sophisticated security within the COLD system that assured confidentiality of its customer information. Bairds vertical corporate hierarchy required alternate security at the customer, broker, office, region and corporate office levels. To compound the requirements further, certain individuals, regardless of where they worked, required access to specific customer account information. Customer confidentiality is paramount, said Bairds Information Technology Director, Jimmy Powell. We needed a vendor who would work with us in partnership to deliver security layers that would meet our exact needs. There are approximately 500 potential COLD users in Bairds main office and there will be at least one user in each branch location, said Joe Bosko, Bairds Computer Operations Manager. Security in the main office is generally horizontal. If an employee works in that location, they can generally access all customer information. At the branch level, brokers are restricted solely to their client information, branch mangers are restricted to that branchs clients, regional managers restricted to that regions clients and so on. However, there are also administrative assistants that require access to selective accounts in random branches. Our challenge was to design a security system that was comprehensive and flexible yet understandable and easily maintainable from an administrative point of view, said Matt Murphy, DataTrades Software Development Manager. I think we did just that. In March 1997, Baird implemented DataTrades Spoolview COLD. system. A Compaq "); array_files[38]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Success%20Stories/International_transportation.pdf","2007-07-03","177K"," Stanislaus County Implements Best Solution","","","Application Success Story International Transportation Specialists Improve Efficiency with Paperless Solution Executives at International Transportation Specialists, Inc. (ITS) in Omaha, Nebraska, wanted to maintain and even increase profit margins by processing and storing more paperwork daily without hiring additional employees or allocating expanded storage space for filing. All while continuing to offer the same outstanding service it had always provided its customers. The solution to automate its paper process had to be a system that was compatible with the companys existing Novell network and Unix host system, so they wouldnt have to overhaul the ITS computer system. We either had to hire more people to handle our paperwork, or we had to find a way to handle it more efficiently, said Tom Hastings, president of ITS. We chose to handle it more efficiently. ITS management decided to install a PaperWise Document Imaging System that would link all of the companys departments via software to every active job in the company on its network. Not only could ITS clerical staff handle trip documentation more efficiently, but once it was scanned and indexed into the system, all departments benefited. Now the Billing Department processes invoices more efficiently, Collections responds to customer inquiries more quickly, dramatically increasing payment turn around, and Driver Settlement accesses employee and driver records more easily (facilitating driver retention). An equally important benefit to going to a less-paper solution is the storage. ITS now stores all of its data on a 20platter optical jukebox [driven by Pegasus Storage Management Software] which takes up no more than 1.5 cubic feet of space vs. approximately 240 cubic feet for eight filing cabinets. ITS keeps hard-copy files of each job, but these are stored off-site for archival purposes only. Because ITS has enhanced its processing capability, the companys billings have increased without hiring more employees. The same number of people accomplishes more w "); array_files[39]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Success%20Stories/Heritage_Bank.pdf","2007-07-03","196K","Heritage_Bank.pdf","","","Application Success Story Taking COLD To The Bank Heritage Bank saves time and money by imaging checks, statements, and reports in two different systems. The right archiving software pulls data from two servers for added efficiency. Employees at Heritage Bank (Clarksville, TN) no longer cringe at customers requests to research account information. Research projects that used to take hours, days, or even months to complete now take only minutes. A document management and imaging solution installed by Integra Business Systems (Safety Harbor, FL) has streamlined bank operations, according to Frank Wallace, vice president and cashier at Heritage Bank. Founded 10 years ago, Heritage Bank operates one main and four branch locations. The banks assets are between 200 - 210 million; the total number of full-time equivalent employees is 100. Accessing customer information from various systems prompted the bank to look for a more efficient storage and retrieval solution. Microfilm and file cabinets had been used for storing loan documents. Paper checks and statements were stored in file cabinets within the bank, and later transferred to a warehouse. Retrieving loan documentation and cancelled checks from microfilm/microfiche, file cabinets, or the warehouse was time consuming. Bank employees spent time looking for loan documentation files that their coworkers were already using, or for files that had been misplaced, says Abby Ross, vice president and sales manager for Integra Business Systems. Heritage Bank hired Integra Business Systems to help solve the storage and retrieval problem. Heritage Bank uses FIserv for its data processing. FIserv brought in Integra Business Systems to help solve the storage and retrieval problems at Heritage Bank. Integra Business Systems challenge was to combine archiving software with Heritage Banks existing check imaging system. Checks were imaged using Wausau imaging software and an NCR7780 image transport, explains Integra Business Systems Ross. LaserView, a stand-alone DOS software pack "); array_files[40]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Success%20Stories/BANESCO.pdf","2007-07-03","136K"," Throwing Out the Book","","","Application Success Story Banking/Financial: Leahy helps Banesco grow from a Single Application Into an Enterprise-Wide System As printed in Business Systems Magazine When Banesco Financial Organization purchased five banks in January of 1997, the rules for its electronic document management (EDM) system changed dramatically. An EDM system uses a document scanner and computer software to convert paper documents to electronic images. The images can then be stored on computer disks. Banesco suddenly had 10 times more documents to convert than it did before, says Oscar Vazquez, v.p. of international operations at Leahy Document & Information Management, Inc. Leahy is a Ft. Lauderdale, FL-based VAR with 70 employees. About one-third of Leahys customers are in Latin America, including Banesco, which is the fifth largest bank in Venezuela. Banesco is headquartered in Caracas. In addition to providing banking services ­ it is the largest provider of automobile loans in Venezuela ­ Banesco also sells insurance. In January of 1997, Banesco purchased five banks from the Venezuelan government. The government had taken over the banks during a national financial crisis. When Banesco acquired the banks, Leahy had just completed the design of an EDM system for Banescos mortgage documents, says Vazquez. We had invested almost a year in defining the hardware and software the system should include. But we immediately realized it would not work with the larger volume of documents. Throwing Out the Book Leahy had gone so far as to write a manual which outlined the procedures Banesco was to follow in order for its EDM system to work effectively. Leahy has been in the document conversion business for over 20 years. Through experience, weve learned that a successful EDM installation requires controlling business document paths, explains Steve Leichtman, president of Leahy. To control document paths, a VAR needs to learn about them. This can be done by sitting down with business managers and asking where documents enter a business, ho "); array_files[41]=new Array(0,1,"http://www.pegasus-afs.com/News/success.htm","2007-07-03","24K","Pegasus Success Stories","",""," Pegasus Success Stories Press Releases Success Stories White Papers Pegasus News Pegasus Success Stories The following articles illustrate the effectiveness of using Pegasus software solutions in combination with real-world applications such as imaging, document management and data lifecycle solutions. Banking:: Heritage Bank Security Bank of Kansas Education:: University of Texas Finance: Banesco Government: Stanislaus County Stock Trading: Robert J. Baird Transportation: International Transportation Medical: Southwest Oncology Group Space and Science: Rocketdyne SSME Rocket Gaming: Inter-American Data "); array_files[42]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Press%20Releases/PR%20InveStore%20Plasmon%20UDO2.pdf","2007-06-26","184K"," For more information contact:","","","News Release For more information contact: Roy Slicker Pegasus Disk Technologies, Inc. (925) 314-1800 info@pegasus-afs.com Pegasus Announces Support for Plasmons Second Generation UDO Archive Storage media and hardware San Ramon, CA ­ June 20, 2007 - Pegasus Disk Technologies, a leading developer of archive management software for optical, announced today support for Plasmons second generation UDO (Ultra Density Optical) media and accompanying libraries with its InveStore software. Plasmons UDO2 archival storage offers customers 60GB of capacity which is double the capacity and a 50 percent performance increase over Plasmon first generation UDO products. Pegasus storage management software, InveStore®, is incorporated into archive system solutions for document imaging, information and lifecycle management in the financial, hospitality, government and healthcare markets. InveStore is a Microsoft Windows based product and is sold through OEMs, ISV developers and integrators. Now InveStore can effectively double the capacity of an archive storage repository for the user when Plasmons UDO2 archival storage is deployed. We are pleased to have Pegasus join the list of application partners that support our UDO archive storage products, said Andy Richards, vice president of Business Development, Plasmon. Our UDO technology provides data authenticity, permanence, and media longevity for customers looking to manage their growing data storage demands and compliance requirements at a low total cost of ownership. -more- InveStore Supports Plasmons Second Generation UDO Media...Page 2 Pegasus Disk Technologies, Inc. 18 Crow Canyon Court, San Ramon, CA 94583 Phone: (925) 314-1800 · Fax: (925) 314-1801 · http://www.pegasus-afs.com · sales@pegasus-afs.com News Release Pegasus is pleased to be working with Plasmon to provide support for UDO2. said Roy Slicker, President and CEO, Pegasus. This support will allow customers to increase capacity to meet the on-going demand for storage of more critical data assets in accordance with "); array_files[43]=new Array(0,4,"http://www.pegasus-afs.com/PDFs/Press%20Releases/InveStore%20Plasmon%20UDO2%20Media.pdf","2007-06-26","131K"," For more information contact:","","","News Release For more information contact: Roy Slicker Pegasus Disk Technologies, Inc. (925) 314-1800 info@pegasus-afs.com Pegasus Announces Support for Plasmons Second Generation UDO Media, Drives and Libraries San Ramon, CA ­ May 15, 2007 - Pegasus Disk Technologies, a leading developer of archive management software for optical, announced today support for Plasmons second generation UDO (Ultra Density Optical) media with its InveStore software. The new Plasmon media, UDO2 offers customers 60GB capacity - doubling the capacity and a 50 percent performance increase over first generation UDO products. Pegasus storage management software, InveStore®, is incorporated into archive system solutions for document imaging, information and lifecycle management in the financial, hospitality, government and healthcare markets. InveStore is a Microsoft Windows based product and is sold through OEMs, ISV developers and integrators. Now InveStore can effectively double the capacity of an archive storage repository for the user when Plasmons UDO2 media, drives and automated libraries are deployed. Our mutual customers will benefit from Pegasus support of UDO2. said Andy Richards, VP of Business Development at Plasmon. Pegasus offers its customers a feature rich archive software engine that supports Plasmons UDO product family creating an outstanding combined solution for the end user that requires performance and reliability in a cost effective implementation. In addition, Plasmon and Pegasus have teamed up to support UDO Compliant Write Once features of the Plasmon media. This offers the authenticity and longevity of True Write Once UDO, with selectable, auditable and absolute one-time data shredding. -more- Pegasus Disk Technologies, Inc. 18 Crow Canyon Court, San Ramon, CA 94583 Phone: (925) 314-1800 · Fax: (925) 314-1801 · http://www.pegasus-afs.com · sales@pegasus-afs.com News Release InveStore Supports Plasmons Second Generation UDO Media...Page 2 Pegasus is pleased to be working with Plasmon to provide support for th "); array_files[44]=new Array(0,1,"http://www.pegasus-afs.com/About/about.htm","2007-06-22","23K","About Pegasus ","",""," About Pegasus Company Information The Pegasus Team Careers at Pegasus Contact Pegasus Where To Buy White Papers Information Contact: -- Jim Wheeler Pegasus, Inc. (935) 314-1800 -- About Pegasus Company Information The InveStore® Advantage Pegasus Disk Technologies was founded in 1988 to develop and market archive file systems for write-once media types designed for the long-term storage of critical data. Headquartered in San Ramon, California, today Pegasus delivers the InveStore® storage management software package utilizing the Pegasus-AFS™, an industry leading archive file system for the compliance storage market in both the primary and secondary storage environment. The Pegasus Archive File System (Pegasus-AFS) is designed specifically for archive media and provides superior access to secondary storage technologies for your long-term archive data utilizing both industry standard and third party file formats, providing a common interface to stored data. With it, users can interact with secondary storage hardware as easily as with a magnetic hard drive. The Pegasus-AFS is one of the most popular archive file and volume managers used by developers of document storage and retrieval systems. Our archive products lead the market in Microsoft Windows and NT archive file systems, single point access, and configuration flexibility, with the ability to scale using a wide range of vendors and media types. In todays customer-driven world, companies are looking to reduce their costs of infrastructure and operation and to increase revenue through improved customer retention and loyalty. Our trusted, skilled partners leverage Pegasus technology to deliver products and services to your customers quickly and cost-effectively - helping you achieve substantial return on investment. Embedding Pegasus products has real benefits for application software vendors. Business Focus Leave the task of long-term data storage to the specialists. Pegasus can ensure you meet the most exacting standards and support the "); array_files[45]=new Array(0,1,"http://www.pegasus-afs.com/Products/dataSheet.htm","2007-06-15","28K","Pegasus Data Sheets","",""," Pegasus Data Sheets Overview InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Data Sheet Request a Free Evaluation Where to Buy Pegasus Products Data Sheet Pegasus InveStore® v4 delivers secure data storage management for Windows, providing the means to meet compliance regulations such as Financial (SEC, Sarbanes-Oxley), Medical (HIPAA, DICOM, PACS), Government (DOD), Legal Admissibility (ISO-18501 and 18509) and many others. InveStore is Enterprise Storage Management Software for Blu-ray, DVD, MO and UDO WORM and Rewriteable drives. In addition, its supports a wide range of magnetic disk for performance archiving in connection with cost effective and secure removable media. Pegasus is also on-track to support the latest holographic storage drives and media when released in the near future. Using InveStore you can reduce your overall archive management costs by connecting and controlling all your archive based secondary storage technology in a heterogeneous storage environment within Microsoft Windows. With InveStore, users decide what type of archive hardware and media best fits their needs based on access and retention requirement, and total overall cost of ownership of the archive storage system. System functions are administered through an Explorer-like management console that includes wizards for common operations and enables remote administrator access. Off-line media tracking helps to manage disks removed from the library. An integrated backup utility allows for the copying of media for disaster recovery. Flexible write modes allow direct-to-disk archiving or caching for enhanced performance. InveStore supports any combination of WORM, Blu-ray, UDO, MO, CD-ROM and DVD media. Product Features Microsoft Windows 2003 and XP Server support Windows 2003 Storage Server Appliance Edition support Off-line Volume Management Heterogeneous access to secondary storage Microsoft Management Console (MMC) Snap-in Spanning of Files, Media, and Libraries Suppo "); array_files[46]=new Array(0,1,"http://www.pegasus-afs.com/About/where-buy.htm","2007-06-15","51K","Pegasus - Where to Buy","",""," Pegasus - Where to Buy Company Information The Pegasus Team Careers at Pegasus Contact Pegasus Where To Buy White Papers Information Contact: -- Jim Wheeler Pegasus, Inc. (935) 314-1800 -- About Pegasus Where to Buy Pegasus Products Resellers and other channel partners can obtain Pegasus products from the following companies: United States Trident Tek 888-754-3517 United States Optical Laser 800-776-9215 Australia Associated Computer Solutions +61 02 9699 667 Australia FileOptics +61 7 3839 5788 Austria Dicom Austria +43 1 866 44 45 Belgium ACAL +32 272 05 983 Brazil DeLaLuz Imagem, Ltda. +55 21 240 1352 Canada StorageQuest 613-247-8670 China - HK Xitec Technology Ltd. +852 230-123-40 China - Beijing Xitec Technology Ltd. +8610-88111995 Czech Republic DICOM Data Mgmt Cz. s.r.o +420 2 27027316 Denmark DICOM Denmark +46 300 744 80 Finland DICOM Finland Oy +358-9 737 033 France DICOM France +33 1 6092 1850 Germany DICOM Deutschland +49 761 45269 0 Germany Headway Deutschland +49 89 630220 10 Greece Dakos S.A. +30 199 355 12 Hungary ELSAT Intl +36 1 309 0765 Italy PDS +39 75 528 54 1 Latin America DeLaLuz Technologies 831-461-1431 Malaysia Pericom Imaging +65 2 786 545 Mexico Tecnologias DeLaLuz +52 5 393 0562 Middle East MDI Middle East Ltd. +971 4 813914 Netherlands ACAL +31 40502 602 North Africa MDI Middle East Ltd. +971 4 813914 Norway DICOM Norway +46 300 744 80 Singapore DICOM Asia +65 278 7662 Singapore Pericom Imaging +65 2 786 545 South Africa Optisolve +27 114 447 773 Spain Sistemas DICOM Iberica +34 91 5678471 Sweden NorDICOM AB +46 300 358 80 Switzerland DICOM AG +41 41 799 8282 Taiwan Chermer Intl. LTD +886 2 25149745 Thailand Pericom Imaging (ISS) +662 717 7934 United Kingdom Headway Technology +44 1252 741209 "); array_files[47]=new Array(0,1,"http://www.pegasus-afs.com/News/white-papers.htm","2007-06-15","24K","Pegasus White Papers","",""," Pegasus White Papers Press Releases Success Stories White Papers Pegasus News White Papers Pegasus: Archive Storage TCO - Do The Math Archive - Technology Building Blocks Pegasus Virtualizes Secondary Storage Devices Think Twice Before You Write Once Symantec: Symantec NetBackup Using Pegasus Best Practices Cohasset Associates: Trustworthy Storage Hewlett Packard: Evidentiary Benefits of WORM for Business Storage "); array_files[48]=new Array(0,1,"http://www.pegasus-afs.com/News/events.htm","2007-06-15","22K","Pegasus Shows & Events","",""," Pegasus Shows & Events Press Releases News Letters Events Pegasus in the News Success Stories White Papers Pegasus Newsletter Subscribe NOW! (935) 314-1800 Pegasus News Current Shows and Events March 10 - 16, 2005 Find out more about document Imaging and archive management with our European partners DICOM Group and Headway Technologies Click on the links below to read more about the partner products "); array_files[49]=new Array(0,1,"http://www.pegasus-afs.com/News/news-letters-subscribe.htm","2007-06-15","25K","Pegasus News Letters","",""," Pegasus News Letters Press Releases News Letters Events Pegasus in the News Success Stories White Papers Pegasus Newsletter Subscribe NOW! (935) 314-1800 Pegasus News News Letters Subscribe to the Pegasus Newsletter Please provide the following contact information: Name Title Company Street address Address continued City State/Province Zip/Postal code Country Phone FAX E-mail Delivery Preference E-Mail Postal Mail RETURN "); array_files[50]=new Array(0,1,"http://www.pegasus-afs.com/News/news-letters.htm","2007-06-15","24K","Pegasus News Letters","",""," Pegasus News Letters Press Releases News Letters Events Pegasus in the News Success Stories White Papers Pegasus Newsletter Subscribe NOW! (935) 314-1800 Pegasus News News Letters 2004 Summer Winter 2003 Summer Winter 2002 Summer Fall Click Here to Subscribe to The Pegasus Newsletter "); array_files[51]=new Array(0,1,"http://www.pegasus-afs.com/News/peg-news.htm","2007-06-15","21K","Pegasus in the News","",""," Pegasus in the News Press Releases News Letters Events Pegasus in the News Success Stories White Papers Pegasus Newsletter Subscribe NOW! (935) 314-1800 Pegasus News Pegasus in the News StorageSearch.com: Veritas Qualifies Pegasus with NetBackup Storage Migrator Document Imaging Report June 2002: Archive Software Vendor Leverages WORM Boom Transform Magazine Tech Selections July 2002: Texas University Speeds Financial Aid InfoStor: Virtualization Should Manage Multiple Media Types StorageSearch.com: Archive Storage: Evolving into Mainstream Storage Solutions StorageSearch.com: Virtualization means more than more media "); array_files[52]=new Array(0,1,"http://www.pegasus-afs.com/Partners/o-dist.htm","2007-06-15","49K","Pegasus Partners","",""," Pegasus Partners Overview Investor v4 Application ISVs Distributors OEMs Technology Partners VARs Solution Partners Pegasus Partners Pegasus Authorized Distributors Resellers and other channel partners can obtain Pegasus products from the following companies: United States Cranel Imaging 888-732-1233 United States Optical Laser 800-776-9215 Australia FileOptics +61 7 3839 5788 Austria Dicom Austria +43 1 866 44 45 Belgium ACAL +32 272 05 983 Brazil DeLaLuz Imagem, Ltda. +55 21 240 1352 China - HK Xitec Technology Ltd. +852 230-123-40 China - Beijing Xitec Technology Ltd. +8610-88111995 Czech Republic DICOM Data Mgmt Cz. s.r.o +420 2 27027316 Denmark DICOM Denmark +46 300 744 80 Finland DICOM Finland Oy +358-9 737 033 France DICOM France +33 1 6092 1850 Germany DICOM Deutschland +49 761 45269 0 Germany Headway Deutschland +49 89 630220 10 Greece Dakos S.A. +30 199 355 12 Hungary ELSAT Intl +36 1 309 0765 Italy PDS +39 75 528 54 1 Latin America DeLaLuz Technologies 831-461-1431 Malaysia Pericom Imaging +65 2 786 545 Mexico Tecnologias DeLaLuz +52 5 393 0562 Middle East MDI Middle East Ltd. +971 4 813914 Netherlands ACAL +31 40502 602 North Africa MDI Middle East Ltd. +971 4 813914 Norway DICOM Norway +46 300 744 80 Singapore DICOM Asia +65 278 7662 Singapore Pericom Imaging +65 2 786 545 South Africa iis (Pty) Ltd +27 114 447 773 Spain Sistemas DICOM Iberica +34 91 5678471 Sweden NorDICOM AB +46 300 358 80 Switzerland DICOM AG +41 41 799 8282 Taiwan Chermer Intl. LTD +886 2 25149745 Thailand Pericom Imaging (ISS) +662 717 7934 United Kingdom Microboards Technology +44 0845 230 7800 United Kingdom Headway Technology +44 1252 741209 Top "); array_files[53]=new Array(0,1,"http://www.pegasus-afs.com/Partners/o-isv.htm","2007-06-15","19K","Pegasus Partners","",""," Pegasus Partners Overview Investor v4 Application ISVs Distributors OEMs Technology Partners Solution Partners Pegasus Partners Partner Program - Application ISVs Partnership We partner with some of the best software solution providers in the world and are always seeking out new ISV partners. Focus Pegasus is a great choice as a partner because our software solutions complement your application, not compete with it. By partnering with Pegasus, you can be sure that we will work with you to provide the best solution for the customer. We focus on safe and secure archive storage -- what we do best, while you focus on your solutions and the features that keep you competitive in the market -- what you do best. Transparent Access or API Integration? We provide the flexibility to work with our easy-to-use transparent drive letter access to optical disk storage, our API for tighter integration with your solutions, or a combination of both. Our goal is to provide the components necessary for you to offer the best in archive storage solutions to your customers. For information on our existing ISVs, or information on how you can partner integrate Pegasus solutions with your applications, please contact us. "); array_files[54]=new Array(0,1,"http://www.pegasus-afs.com/Partners/o-man.htm","2007-06-15","23K","Pegasus Partners","",""," Pegasus Partners Overview Investor v4 Application ISVs Distributors OEMs Technology Partners VARs Solution Partners Pegasus Partners Partner Program - Blu-ray, CD, DVD, MO and UDO Archive Storage Hardware Manufacturers "); array_files[55]=new Array(0,1,"http://www.pegasus-afs.com/Partners/o-oem.htm","2007-06-15","20K","Pegasus Partners","",""," Pegasus Partners Overview Investor v4 Application ISVs Distributors OEMs Technology Partners VARs Solution Partners Pegasus Partners Partner Program - Pegasus Software OEMs Under the hood Pegasus software solutions are a part of many major applications and are included transparently. Companies such as Lucent/Avaya, Lotus, and others have private labeled Pegasus storage management software and include it as part of their solution. Focus Pegasus is a great choice as a partner because our software solutions complement your application, not compete with it. By partnering with Pegasus, you can be sure that we will work with you to provide the best solution for the customer. We focus on safe and secure archive storage -- what we do best, while you focus on your solutions and the features that keep you competitive in the market -- what you do best. Transparent Access or API Integration? We provide the flexibility to work with our easy-to-use transparent drive letter access to optical disk storage, our API for tighter integration with your solutions, or a combination of both. Our goal is to provide the components necessary for you to offer the best in archive storage solutions to your customers. For information on our existing OEMs, or information on how you can private label Pegasus solutions for resale with your application, please contact us. "); array_files[56]=new Array(0,1,"http://www.pegasus-afs.com/Partners/o-var-international.htm","2007-06-15","19K","Pegasus Partners","",""," Pegasus Partners Overview Investor v4 Application ISVs Distributors OEMs Technology Partners VARs Solution Partners Success Stories Pegasus Partners Partner Program - Pegasus Value Added Resellers - Coming soon!!! Pegasus software products are available worldwide from resellers of computer products and integrated solutions that include various forms of archive hardware. Please visit this page again soon for a complete list of International Resellers Get details about the Pegasus Authorized Reseller Program "); array_files[57]=new Array(0,1,"http://www.pegasus-afs.com/Partners/o-var-program.htm","2007-06-15","23K","Pegasus Partners","",""," Pegasus Partners Overview Investor v4 Application ISVs Distributors OEMs Technology Partners VARs Solution Partners Pegasus Partners Partner Program - Pegasus Value Added Resellers The Pegasus Authorized Reseller Program is designed to build relationships with qualified resellers who specialize in storage solutions. The goal of the program is to increase business by providing resellers with the tools needed to successfully sell Pegasus products and increase customer satisfaction. Requirements Resellers should have the market knowledge and expertise to sell optical storage products including the Pegasus software. Our goal is to work with partners who bring outstanding skills as a leading provider of solutions that are integrated with Pegasus products. Program Details Lead Referral Program - Leads from Pegasus for software and services are referred to Authorized resellers based on reseller geography and relevant products sold. Reseller Training - Sales and technical training is available to help you learn more about our company, products and market position. Product and Marketing Collateral - Printed product info and other sales tools such as training manuals, white papers and articles are available to Authorized Resellers. Additionally we will send you quarterly Pegasus newsletters and periodic product updates to keep you up to date on our product development plans and strategies. Demo Software - Authorized Resellers receive one free copy of a Not For Resale InveStore storage management software license for demo, testing and support use. Web Link - A link to the Website of each Authorized Reseller will be featured in the VAR page of the Pegasus Website. Success Stories - Pegasus Resellers who provide us with details about sales successes have the opportunity to recieve free publicity and a chance to reach further customers. If selected, your success story will be featured in the Pegasus newsletter, which is sent worldwide, and will be featured in the news section of the Pegasus Website How to Participate: App "); array_files[58]=new Array(0,1,"http://www.pegasus-afs.com/Partners/o-var-US.htm","2007-06-15","20K","Pegasus Partners","",""," Pegasus Partners Overview Investor v4 Application ISVs Distributors OEMs Technology Partners VARs Solution Partners Success Stories Pegasus Partners Partner Program - Pegasus Value Added Resellers - Coming soon!!! Pegasus software products are available worldwide from resellers of computer products and integrated solutions that include various forms of archive hardware. Please visit this page again soon for a complete list of International Resellers Get details about the Pegasus Authorized Reseller Program RETURN "); array_files[59]=new Array(0,1,"http://www.pegasus-afs.com/Partners/o-var.htm","2007-06-15","22K","Pegasus Partners","",""," Pegasus Partners Overview Investor v4 Application ISVs Distributors OEMs Technology Partners VARs Solution Partners Pegasus Partners Partner Program - Pegasus Value Added Resellers Pegasus software products are available worldwide from resellers of computer products and integrated solutions that include optical, CD-ROM and DVD storage hardware. Click your location on the map to find a reseller near you. Get details about the: Pegasus Authorized Reseller Program "); array_files[60]=new Array(0,1,"http://www.pegasus-afs.com/Partners/success_stories.htm","2007-06-15","27K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories The following articles illustrate the effectiveness of using Pegasus software solutions in combination with real-world applications such as imaging, COLD, document management and data archival. Banking: Heritage Bank Mid-America Federal Education: University of Texas Finance: Banesco Government: Stanislaus County Manufacturing: United Fastener Rocketdyne SSME Rocket Stock Trading: Robert J. Baird Transportation: International Transportation Document Management: Graphic Data and Hewlett Packard Medical: Southwest Oncology Group Space and Science: Rocketd SSME Rocket Gaming: Inter-American Data "); array_files[61]=new Array(0,1,"http://www.pegasus-afs.com/Products/hardware-fiber.htm","2007-06-15","28K","Pegasus Supported Hardware Products","",""," Pegasus Supported Hardware Products Overview InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Legacy Products Data Sheet Request a Free Evaluation Where to Buy Pegasus Products Supported Fibre Channel Adapters and Bridges Supported under InveStore 3.30.00 and higher. Consult manufacturer for a list of supported storage libraries. Fibre Host Adapters Manufacturer Description Model Number HP Fibre Channel Host Bus Adapter #D8602A 3 Port IEEE-1394 PCI Firewire Card StarTech.com ID: PCI1394MP Fibre to SCSI Bridge Manufacturer Description Model Number HP SureStore e bridge fc 2/1 IvFibre Channel SCSI Bridge fc 2/1 Iv (A4689A) HP SureStore Fibre Channel SCSI Bridge 2100er (C6340F) RETURN "); array_files[62]=new Array(0,1,"http://www.pegasus-afs.com/Products/legacy.htm","2007-06-15","22K","Pegasus Legacy Products","",""," Pegasus Legacy Products Overview InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Legacy Products Data Sheet Request a Free Evaluation Where to Buy Pegasus Products Legacy Products InveStore® v3x Storage Management Software for CD, DVD, Magneto-Optical Rewriteable and WORM storage devices. Supports Windows NT/2000. Click here to read more about the free upgrade through our new annual maintenance program. OFS for NT Users The Pegasus-OFS for NT 1.xx.xx series software was discontinued on June 1st, 1999. Technical support regarding the Pegasus-OFS for NT is no longer available. Pegasus-OFS for NT users can purchase a reduced price upgrade to the InveStore Storage Management Software for Windows NT/2000. Click here to read more about the special upgrade program for DOS users. OFS for DOS Users The Pegasus-OFS for DOS software was discontinued on September 1st, 1998. Technical support regarding the Pegasus-OFS for DOS software is no longer available. DOS users can view a technical FAQ document by clicking here. Pegasus-OFS for DOS users can purchase a reduced price upgrade to the InveStore Storage Management Software for Windows NT/2000. Click here to read more about the special upgrade program for DOS users. "); array_files[63]=new Array(0,1,"http://www.pegasus-afs.com/Products/SCSI-cable-length.htm","2007-06-15","25K","Pegasus Supported Hardware Products","",""," Pegasus Supported Hardware Products Overview InveStore v4 Activation and Registration Annual Maintenance Renewal Software Upgrade Supported Hardware Legacy Products Data Sheet Request a Free Evaluation Where to Buy Pegasus Products Supported Hardware Products SCSI Cable Length We strongly recommend that jukebox configurations with four or more drives (or that exceed the SCSI maximum bus length specification for the Single-ended host adapter interface) use a differential SCSI host adapter interface. This will provide the proper signal strength necessary to ensure reliable communication on the bus to the optical device is provided for. The calculation of the total SCSI bus length involves not only the physical cable(s) used to connect the optical device(s) to the host adapter interface, but also the optical device itself. You must allow for the internal resistance that the optical drive(s) and jukebox controller adds on to this total bus length. To accurately calculate the total SCSI bus length of your optical configuration, add to the physical SCSI cable(s) length being used, 2 feet for each optical drive and jukebox controller in the bus chain. This total provides a more accurate measurement of the total SCSI bus length being used by the system. FAST SCSI: 10 MB/S: (Used in a majority of 5.2 GB optical devices and their related jukeboxes) Maximum BUS length supported: Single-ended host adapter interface: 3 meters or 9.8 feet Differential host adapter interface: 25 meters or 82 feet Low Voltage Differential (LVD)- Maximum BUS length supported: LVD host adapter interface: 12 meters or 39.4 feet Single-ended host adapter interface: 3 meters or 9.8 feet Legacy Systems (pre-1998) SCSI-1: SCSI-1: 5 MB/S (Used in a majority of 1.3 and 2.6 GB optical devices and their related jukeboxes) Maximum BUS length supported: Single-ended host adapter interface: 6 meters or 19.6 feet Differential host adapter interface: 25 meters or 82 feet "); array_files[64]=new Array(0,1,"http://www.pegasus-afs.com/Support/support_find-serial.htm","2007-06-15","24K","Pegasus Support Center","",""," Pegasus Support Center Overview Registration & Activation Software Version Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation InveStore v4 Help File System InveStore v4 Data Sheet Pegasus Support Center Technical Support Center Overview How do I find my InveStore product serial number? Your InveStore product serial number is located on the back of the original CD-ROM sleeve of your InveStore product. If you should not be able to locate the CD-ROM sleeve, then the first step you will need to do is to determine which version of the code that you currently have installed. You may view the Pegasus README file located at the root of the PDT sub-directory. The README.TXT files will show the version information of the InveStore product you have installed. This InveStore version number determines where you will be able to locate the product serial number. If you are using InveStore v4, you may find the serial number from within the InveStore MMC console. - Right click on the Server node and select Properties. - The serial number is displayed on the General page of the Properties screen. If you have InveStore v3.22.00 or newer, the serial number will be located in an InveStore system startup log. The InveStore log files are located in the PDTBIN sub-directory. They using the naming convention of KL[date].LOG or OJ[date].LOG. These log files are TEXT format and can be opened using Windows Notepad or Wordpad programs. An InveStore system startup sequence traps the serial number into the log. Identify a log date where you started the InveStore system, and open up that log. If you have an older version of InveStore you will be able to locate your product serial number in the SERIAL.TXT file located at the root of the PDT directory on your server. Use Windows Explorer to locate the PDT directory folder. Once located, open the SERIAL.TXT file using Windows Notepad or Wordpad. RETURN "); array_files[65]=new Array(0,1,"http://www.pegasus-afs.com/Support/support_hardware-optical.htm","2007-06-15","291K","Pegasus Support Center - Supported Hardware","",""," Pegasus Support Center - Supported Hardware Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Supported Hardware Manufacturer Model Number Capacity Supported under InveStore v4 Supported under InveStore v3.x ASM Series 20 20 Slot WIN-20 NT-5C-20 ASM Series 20 26 Slot WIN-52 NT-5C-52 ASM Series 50 47, 50 Slot WIN-52 NT-5C-52 ASM Series 50 56 Slot WIN-76 NT-5C-110 ASM Series 100 Up to 106 Slot WIN-110 NT-5C-110 ASM Series 100 112 Slot WIN-200 NT-5C-200 ASM Series 150 Up to 162 Slot WIN-200 NT-5C-200 ASM Series 1100 Up to 198 Slot WIN-200 NT-5C-200 ASM Series 1200 Up to 478 Slot WIN-500 NT-5C-500 ASM Series 1300 Up to 758 Slot WIN-1000 NT-5C-1000 ASM Series 1400 972 Slot WIN-1000 NT-5C-1000 ASM Series 1400 1005 or 1038 Slot WIN-1500 NT-5C-1500 ATG GD 6001, GD 9001 9.0GB per disk WIN-12-1 NT-1214-1 ATG GD 9001-S, GD 9001-SE 10.2GB per disk WIN-12-1 NT-1214-1 Cygnet* 1602 29 Slot WIN-12-50 NT-1214-50 Cygnet* 1802 61 Slot WIN-12-100 NT-1214-100 Cygnet* 1803 141 Slot WIN-12-200 NT-1214-200 DISC* D20 20 Slot WIN-20 NT-5C-20 DISC* D40 40 Slot WIN-52 NT-5C-52 DISC* D50 50 Slot WIN-52 NT-5C-52 DISC* D60 60 Slot WIN-76 NT-5C-110 DISC* D150U-1 Up to 170 Slots WIN-200 NT-5C-200 DISC* D245-1 Up to 247 Slots WIN-250 NT-5C-300 DISC* D250 Up to 250 Slots WIN-250 NT-5C-300 DISC* D255-1U Up to 257 Slots WIN-300 NT-5C-300 DISC* D280U-1 Up to 290 Slots WIN-300 NT-5C-300 DISC* D335 Up to 337 Slots WIN-500 NT-5C-500 DISC* D340 or D350-1U Up to 340 Slots WIN-500 NT-5C-500 DISC* D425 Up to 427 Slots WIN-500 NT-5C-500 DISC* D510-2 Up to 514 Slots WIN-600 NT-5C-750 DISC* D520 Up to 520 Slots WIN-600 NT-5C-750 DISC* D525-1 or 1U Up to 517 Slots WIN-600 NT-5C-500 DISC* D695 Up to 697 Slots WIN-750 NT-5C-750 DISC* D700 Up to 700 Slots WIN-750 NT-5C-750 DISC* D875 Up to 877 Slots WIN-1000 NT-5C-1000 DISC* D1050-2 Up "); array_files[66]=new Array(0,1,"http://www.pegasus-afs.com/Support/support_manuals.htm","2007-06-15","27K","Pegasus Support Center - InveStore v3 - Support","",""," Pegasus Support Center - InveStore v3 - Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics Manuals Glossary White Papers InveStore v3 Support Legacy Products Pegasus Support Center Tech Topics - - Technical Manuals Our tech support team has put together the following manuals for you. InveStore v4 Users Manuall/i InveStore v4 Quick Start Guide InveStore v4 Commonly used Functions "); array_files[67]=new Array(0,1,"http://www.pegasus-afs.com/Support/support_v3x.htm","2007-06-15","32K","Pegasus Support Center - InveStore v3 - Support","",""," Pegasus Support Center - InveStore v3 - Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Annual Maintenance API Manuals Legacy Products Pegasus Support Center InveStore v3 - Online Support Welcome to the Pegasus eSupport page – the quickest way to find answers to your support related questions. To search for information regarding a technical topic or problem, type in a support related word, phrase, question or topic. Examples: error 0x002e - data transfer reset - how do I format media? Additional Resources Investor v3 API We welcome any feedback regarding this eSupport page. If you have questions or comments, email us at feedback@pegasus-ofs.com. "); array_files[68]=new Array(0,1,"http://www.pegasus-afs.com/Support/support_v4x.htm","2007-06-15","22K","Pegasus Support Center - InveStore v4 - E-Support","",""," Pegasus Support Center - InveStore v4 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation InveStore v4 Help File System API Manuals InveStore v4 Data Sheet Pegasus Support Center InveStore v4 - Online Support InveStore Web Based on-line help system Visit Our On-Line Web Based Help System The system is designed to help you with many of the common functions within InveStore. Its free, fast and easy-to-use, and its available 24 hours-a-day. Customers with active enrollment in our Annual Maintenance can contact our support staff at 925-314-1800 for direct assistance. "); array_files[69]=new Array(0,1,"http://www.pegasus-afs.com/Support/support_white_papers.htm","2007-06-15","36K","Pegasus Support Center - InveStore v3 - E-Support","",""," Pegasus Support Center - InveStore v3 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics Manuals Glossary White Papers InveStore v3 Support Legacy Products Pegasus Support Center Tech Topics - White Papers Pegasus: Archive Storage TCO - Do The Math Archive - Technology Building Blocks Pegasus Virtualizes Secondary Storage Devices White Paper from Pegasus on Using DVD-RAM for Backup and Disaster Recover Think Twice Before You Write Once Veritas: Veritas NetBackup Storage Migrator Supports InveStore Cohasset Associates: Trustworthy Storage Hewlett Packard: Evidentiary Benefits of WORM for Business Storage "); array_files[70]=new Array(0,1,"http://www.pegasus-afs.com/Support/tec_topics.htm","2007-06-15","30K","Pegasus Support Center - InveStore v3 - E-Support","",""," Pegasus Support Center - InveStore v3 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics Manuals Glossary White Papers InveStore v3 Support Legacy Products Pegasus Support Center Tech Topics Our tech support team has put together additional information that could be helpful to you. Performance tips for InveStore: Common Functions Tech Tip: Configuring HP Jukeboxes: Helpful tips on configuring HP jukeboxes--based on our experiences. Choosing a SCSI Host Adapter: Considerations for choosing a SCSI card to use with your optical drives or jukebox. SCSI Bus Cabinle Lengths: Do you know the specification regarding cable length for a single ended SCSI controller? Differential? Many installations havent taken this very important detail into account. Do so at your own risk! How to configure InveStore with VERITAS Data Lifecycle Manager: How to configure InveStore with VERITAS NetBackup: Add archive functionality to your backup utility How to configure InveStore with VERITAS Backup Exec: Add archive functionality to your backup utility How to configure InveStore with CA BrightStor: "); array_files[71]=new Array(0,1,"http://www.pegasus-afs.com/Support/v3-anual-maint.htm","2007-06-15","33K","Pegasus Support Center - InveStore v3 - E-Support","",""," Pegasus Support Center - InveStore v3 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Annual Maintenance API Manuals Legacy Products Pegasus Support Center InveStore v3 - E-Support Annual Maintenance Program We recognize the importance of providing thorough technical support for our software products. Our annual software maintenance program helps to ensure long-term support and uninterrupted operation of your archival storage subsystem*. Pegasus recognizes the importance of providing thorough technical support for software products and strongly recommends that all customers purchase software maintenance. An active annual software maintenance agreement helps to ensure the long-term support and operation of critical computing environments. The absence of a annual software maintenance agreement greatly restricts access to technical assistance and new software releases. This can result in interruption of normal system operation and extended down time. Software maintenance begins immediately upon purchase of the software and the annual software maintenance program and continues for a period of 12 months, at which time annual maintenance should be renewed. For those customers waiving the annual maintenance program, Pegasus will provide a grace period to purchase software maintenance equal to the warranty period of 90 days. After the 90-day grace period, additional fees may be imposed to enroll in the annual maintenance program. For more information see the FAQ section: Pegasus has a tiered base maintenance system. The v3 annual maintenance program: v3 annual maintenance includes all items listed below, but does not include free major release upgrades. An upgrade to v4 may be purchased for the cost of the renewal price of Tier-Two support for your specific model number (minimum 139). The renewal price for v3 support "); array_files[72]=new Array(0,1,"http://www.pegasus-afs.com/Support/v3-api.htm","2007-06-15","32K","Pegasus Support Center - InveStore v3 - E-Support","",""," Pegasus Support Center - InveStore v3 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Annual Maintenance API Manuals Legacy Products Pegasus Support Center InveStore v3 - Support The InveStore Application Programmer Interface (API) Add optical, CD and DVD support to your application with an easy-to-use set function calls. The InveStore API simplifies the integration of removable storage control with your application. The interface provides a set of C based function calls that enable you to link all of the functionality of the InveStore kernel directly to your application. Your application simply calls the appropriate functions of the Pegasus Volume Interface Module ( VIM) to access optical, CD and DVD file system services. API details including fully functional C based source code are included FREE with each Pegasus software product. Now you can cut and paste function calls directly into your application. More Technical details.. DEVELOPERS - request your FREE programmer documentation and trial software today! For information regarding licensing, please contact a Pegasus storage consultant. Partner with Pegasus and simplify your job of storage management integration. Free your valuable resources to concentrate on your core business solutions. To search for information regarding a technical API related topic or problem, type in a support related word, phrase, question or topic. "); array_files[73]=new Array(0,1,"http://www.pegasus-afs.com/Support/v3-manual.htm","2007-06-15","27K","Pegasus Support Center - InveStore v3 - E-Support","",""," Pegasus Support Center - InveStore v3 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Annual Maintenance API Manuals Legacy Products Pegasus Support Center InveStore v3 - E-Support - Technical Manuals Our tech support team has put together the following manuals for you. InveStore v3 Users Manuall/i InveStore v3 Quick Start Guide InveStore v3 Programmers Manual "); array_files[74]=new Array(0,1,"http://www.pegasus-afs.com/Support/v4-anual-maint.htm","2007-06-15","34K","Pegasus Support Center - InveStore v4 - E-Support","",""," Pegasus Support Center - InveStore v4 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System Annual Maintenance API Manuals InveStore v4 Data Sheet Pegasus Support Center InveStore v4 - E-Support Annual Maintenance Program We recognize the importance of providing thorough technical support for our software products. Our annual software maintenance program helps to ensure long-term support and uninterrupted operation of your archival storage subsystem*. Pegasus recognizes the importance of providing thorough technical support for software products and strongly recommends that all customers purchase software maintenance. An active annual software maintenance agreement helps to ensure the long-term support and operation of critical computing environments. The absence of a annual software maintenance agreement greatly restricts access to technical assistance and new software releases. This can result in interruption of normal system operation and extended down time. Software maintenance begins immediately upon purchase of the software and the annual software maintenance program and continues for a period of 12 months, at which time annual maintenance should be renewed. For those customers waiving the annual maintenance program, Pegasus will provide a grace period to purchase software maintenance equal to the warranty period of 90 days. After the 90-day grace period, additional fees may be imposed to enroll in the annual maintenance program. For more information see the FAQ section: Pegasus has a tiered base maintenance system. The v4 annual maintenance program: Tier-One: This level includes all items listed below, but does not include free major release upgrades. Major release upgrades may be obtained by upgrading to Tier-Two support. The renewal price for Tier-One support is approximately 10% of the current list price of your specific model number (minimum 99/yr.) Tel "); array_files[75]=new Array(0,1,"http://www.pegasus-afs.com/Support/v4-api.htm","2007-06-15","23K","Pegasus Support Center - InveStore v4 - E-Support","",""," Pegasus Support Center - InveStore v4 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation InveStore v4 Help File System Annual Maintenance API Manuals InveStore v4 Data Sheet Pegasus Support Center InveStore v4 - E-Support The InveStore Application Programmer Interface (API) Add archive storage support to your application with an easy-to-use set function calls. The InveStore API simplifies the integration of removable storage control with your application. There are two developer interfaces available. There a a C based set of function calls that enable you to link all of the functionality of the InveStore kernel directly to your application. Your application simply calls the appropriate functions of the Pegasus Volume Interface Module ( VIM) to access the archive file system services. optical, CD and DVD file system services. There is also a COM/DCOM based developers interface. Both interfaces are included with each license of InveStore. DEVELOPERS - request your FREE programmer documentation and trial software today! For information regarding licensing, please contact a Pegasus storage consultant. Partner with Pegasus and simplify your job of storage management integration. Free your valuable resources to concentrate on your core business solutions. "); array_files[76]=new Array(0,1,"http://www.pegasus-afs.com/Support/v4-data-sheet.htm","2007-06-15","29K","Pegasus Support Center - InveStore v4 - Data Sheet","",""," Pegasus Support Center - InveStore v4 - Data Sheet Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation InveStore v4 Help File System InveStore v4 Data Sheet Pegasus Support Center InveStore v4 - Data Sheet Pegasus InveStore® v4 delivers secure data storage management for Windows, providing the means to meet compliance regulations such as Financial (SEC, Sarbanes-Oxley), Medical (HIPAA, DICOM, PACS), Government (DOD), Legal Admissibility (ISO-18501 and 18509) and many others. InveStore is Enterprise Storage Management Software for Blu-ray, DVD, MO and UDO WORM and Rewriteable drives. In addition, its supports a wide range of magnetic disk for performance archiving in connection with cost effective and secure removable media. Pegasus is also on-track to support the latest holographic storage drives and media when released in the near future. Using InveStore you can reduce your overall archive management costs by connecting and controlling all your archive based secondary storage technology in a heterogeneous storage environment within Microsoft Windows. With InveStore, users decide what type of archive hardware and media best fits their needs based on access and retention requirement, and total overall cost of ownership of the archive storage system. System functions are administered through an Explorer-like management console that includes wizards for common operations and enables remote administrator access. Off-line media tracking helps to manage disks removed from the library. An integrated backup utility allows for the copying of media for disaster recovery. Flexible write modes allow direct-to-disk archiving or caching for enhanced performance. InveStore supports any combination of WORM, Blu-ray, UDO, MO, CD-ROM and DVD media. Product Features Microsoft Windows 2003 and XP Server support Windows 2003 Storage Server Appliance Edition support Off-line Volume Management Heterogeneous access to secondary storage Micro "); array_files[77]=new Array(0,1,"http://www.pegasus-afs.com/Support/v4-manual.htm","2007-06-15","27K","Pegasus Support Center - InveStore v4 - E-Support","",""," Pegasus Support Center - InveStore v4 - E-Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System Annual Maintenance API Manuals InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center InveStore v4 - E-Support - Technical Manuals Our tech support team has put together the following manuals for you. InveStore v4 Users Manuall/i InveStore v4 Quick Start Guide InveStore v4 Commonly used Functions "); array_files[78]=new Array(0,1,"http://www.pegasus-afs.com/About/team.htm","2007-06-15","25K","The Pegasus Team","",""," The Pegasus Team Company Information The Pegasus Team Careers at Pegasus Contact Pegasus Where To Buy White Papers Information Contact: -- Jim Wheeler Pegasus, Inc. (935) 314-1800 -- About Pegasus The Pegasus Management Team Roy Slicker CEO Roy Slicker is CEO of Pegasus Disk Technologies. Roy is an experienced leader, as well as an innovator in establishing successful startup companies. He has already established and maintained a firm business foundation for Pegasus and the company is continuing to grow. Prior to Pegasus, Roy was CEO and co-founder of Optical Storage Solutions (OSS). Before OSS, Roy worked at Computime Computer Services and was Director of Sales and Marketing. Here is where Roy cut his teeth in storage. He helped to establish a pilot program involving the storage and retention of nuclear badge information for the Diablo Canyon Nuclear power plant. Roy has worked as a computer systems programmer, an operations director for a leading bank and participated in several successful startups as an advisor and consultant. His knowledge of archive storage and compliance spans 25 years. An expert in the design and development of high-performance enterprise storage & archiving, processing and workflow imaging systems for the financial, healthcare and defense industries, Roy has held key technology management positions at a number of industry associations and standards committees such as, AIIM, XB-311, ECMA, ISO and OSTA. He has been a driving roll in marketing and sales and national accounts management at both Pegasus and OSS. Roy has also been called upon as an expert witness in court cases involving the validity of information stored on various computer media. Brad Baker CTO Brad Bakers roll as CTO of Pegasus Disk Technologies is to drive product development and engineering at Pegasus. Brad is an experienced engineer and co-founded Pegasus in 1988. Prior to Pegasus, Brad co-founded Optical Storage Solutions (OSS) with Roy Slicker, and prior to that, Brad was a senior software designer at the Ad "); array_files[79]=new Array(0,1,"http://www.pegasus-afs.com/About/careers.htm","2007-06-15","21K","Careers At Pegasus","",""," Careers At Pegasus Company Information The Pegasus Team Careers at Pegasus Contact Pegasus Where To Buy White Papers Information Contact: -- Jim Wheeler Pegasus, Inc. (935) 314-1800 -- About Pegasus Careers At Pegasus Welcome to the Pegasus Disk Technologies Career Page. As a leading provider of archive file system software. Pegasus offers a fun and challenging work environment for talented professionals and rewards growth and personal success. Ideal candidates are highly motivated, quick to learn and willing to give 100%. Must be able to work well alone or in groups. Excellent communication skills a must. Please -email, fax or send resumes referencing the desired job title to: Pegasus Disk Technologies 18 Crow Canyon Court San Ramon, CA 94583 Fax: (925) 314-1800 E-mail: jobs@pegasus-ofs.com Currently Available Positions Currently there are no positions available - Please check this page again for new postings "); array_files[80]=new Array(0,1,"http://www.pegasus-afs.com/About/directions.htm","2007-06-15","21K","Directions to Pegasus","",""," Directions to Pegasus Company Information The Pegasus Team Careers at Pegasus Contact Pegasus Where To Buy White Papers Information Contact: -- Jim Wheeler Pegasus, Inc. (935) 314-1800 -- About Pegasus Directions to Pegasus Pegasus Disk Technologies, Inc 18 Crow Canyon Court, San Ramon California 94583 (925) 314-1800 Map of 18 Crow Canyon Court , San+Ramon,+CA++94583 "); array_files[81]=new Array(0,1,"http://www.pegasus-afs.com/Support/legacy_upgrade-ofs-dos.htm","2007-06-15","32K","Pegasus Support Center - Legacy Products","",""," Pegasus Support Center - Legacy Products Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Legacy Products OFS for NT Software Upgrade Reference Page Your OFS for DOS License InveStore License Equivalent MDMI-S or MDMI-M NT-5C-1 MDMI-AC NT-1214-1, NT-1214-6, NT-1214-12* OJMI-2 NT-5C-20 or NT-5C-25* OJMI-3 NT-5C-52 OJMI-4 NT-5C-110 OJMI-5 NT-5C-200 OJMI-9 NT-1214-50 OJMI-10 NT-1214-100 OJMI-11 NT-1214-200 *Upgrade should cover the total amount of storage hardware slots. The last two numbers of the InveStore part number indicate the number of slots supported. BACK "); array_files[82]=new Array(0,1,"http://www.pegasus-afs.com/Support/legacy_prod_archives.htm","2007-06-15","26K","Pegasus Support Center - Legacy Products","",""," Pegasus Support Center - Legacy Products Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Legacy Products InveStore v3x Storage Management Software for CD, DVD, Magneto-Optical Rewriteable and WORM storage devices. Supports Windows NT/2000. Click here to read more about the free upgrade through our new annual maintenance program. OFS for NT Users The Pegasus-OFS for NT 1.xx.xx series software was discontinued on June 1st, 1999. Technical support regarding the Pegasus-OFS for NT is no longer available. Pegasus-OFS for NT users can purchase a reduced price upgrade to the InveStore Storage Management Software for Windows NT/2000. Click here to read more about the special upgrade program for DOS users. OFS for DOS Users The Pegasus-OFS for DOS software was discontinued on September 1st, 1998. Technical support regarding the Pegasus-OFS for DOS software is no longer available. DOS users can view a technical FAQ document by clicking here. Pegasus-OFS for DOS users can purchase a reduced price upgrade to the InveStore Storage Management Software for Windows NT/2000. Click here to read more about the special upgrade program for DOS users. "); array_files[83]=new Array(0,1,"http://www.pegasus-afs.com/Support/legacy_upgrade-ofs-nt.htm","2007-06-15","40K","Pegasus Support Center - Legacy Products","",""," Pegasus Support Center - Legacy Products Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Legacy Products OFS for NT Software Upgrade Reference Page Your OFS for OS/2 License InveStore License Equivalent MDMI-OS2-1 NT-5C-1 MDMI-OS2-2 NT-1214-1 MDMI-OS2-AC NT-1214-6, NT-1214-12 or NT-1214-24* OJMI-OS2-2 NT-5C-20 or NT-5C-25* OJMI-OS2-3 NT-5C-52 OJMI-OS2-4 NT-5C-110 OJMI-OS2-5 NT-5C-200 OJMI-OS2-6 NT-5C-300 or NT-5C-500* OJMI-OS2-7 NT-5C-750 OJMI-OS2-8 NT-5C-1000 OJMI-OS2-9 NT-1214-50 OJMI-OS2-10 NT-1214-100 OJMI-OS2-11 NT-1214-200 MDMI-OS2-CD-T1 NT-CD-20 MDMI-OS2-CD-T2 NT-CD-20 MDMI-OS2-CD-T3 NT-CD-50 MDMI-OS2-CD-T4 NT-CD-50 MDMI-OS2-CD-T5 NT-CD-50 OJMI-OS2-CD-1 NT-CD-20 OJMI-OS2-CD-2 NT-CD-20 OJMI-OS2-CD-3 NT-CD-100 OJMI-OS2-CD-4 NT-CD-150 OJMI-OS2-CD-5 NT-CD-300 OJMI-OS2-CD-6 NT-CD-500 *Upgrade should cover the total amount of storage hardware slots. The last two numbers of the InveStore part number indicate the number of slots supported. BACK "); array_files[84]=new Array(0,1,"http://www.pegasus-afs.com/Support/legacy_upgrade-ofs-os2.htm","2007-06-15","40K","Pegasus Support Center - Legacy Products","",""," Pegasus Support Center - Legacy Products Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Legacy Products OFS for OS/2 Software Upgrade Reference Page Your OFS for OS/2 License InveStore License Equivalent MDMI-OS2-1 NT-5C-1 MDMI-OS2-2 NT-1214-1 MDMI-OS2-AC NT-1214-6, NT-1214-12 or NT-1214-24* OJMI-OS2-2 NT-5C-20 or NT-5C-25* OJMI-OS2-3 NT-5C-52 OJMI-OS2-4 NT-5C-110 OJMI-OS2-5 NT-5C-200 OJMI-OS2-6 NT-5C-300 or NT-5C-500* OJMI-OS2-7 NT-5C-750 OJMI-OS2-8 NT-5C-1000 OJMI-OS2-9 NT-1214-50 OJMI-OS2-10 NT-1214-100 OJMI-OS2-11 NT-1214-200 MDMI-OS2-CD-T1 NT-CD-20 MDMI-OS2-CD-T2 NT-CD-20 MDMI-OS2-CD-T3 NT-CD-50 MDMI-OS2-CD-T4 NT-CD-50 MDMI-OS2-CD-T5 NT-CD-50 OJMI-OS2-CD-1 NT-CD-20 OJMI-OS2-CD-2 NT-CD-20 OJMI-OS2-CD-3 NT-CD-100 OJMI-OS2-CD-4 NT-CD-150 OJMI-OS2-CD-5 NT-CD-300 OJMI-OS2-CD-6 NT-CD-500 *Upgrade should cover the total amount of storage hardware slots. The last two numbers of the InveStore part number indicate the number of slots supported. BACK "); array_files[85]=new Array(0,1,"http://www.pegasus-afs.com/Partners/invest_v4.htm","2007-06-11","23K","Pegasus Partners - Investor v4","",""," Pegasus Partners - Investor v4 Overview Investor v4 Application ISVs Distributors OEMs Technology Partners VARs Solution Partners Pegasus Partners Partner Program - Investor v4 InveStore Version 4.60.01 - Now Shipping! For single server to enterprise configurations, InveStore v4 storage management software is a feature rich storage management tool for secondary storage devices used in archive and compliance based applications along with hard disk for performance based accessibility. InveStore v4 supports the Microsoft Windows platform and operates as a snap-in to the Microsoft Management Console (MMC). Mixed media storage configurations are also supported as a single shared access point. InveStore v4 includes a COM/DCOM based developers toolkit. InveStore is Enterprise Storage Management Software for Blu-ray, DVD, MO and UDO WORM and Rewriteable drives. In addition, its supports a wide range of magnetic disk for performance archiving in connection with cost effective and secure removable media. Pegasus is also on-track to support the latest holographic storage drives and media when released in the near future. InveStore includes a series of advanced security, data protection and accessibility options and features including digital signatures, data verification and validation, off-line media management and file and volume spanning. The system provides extensive options for the advanced user or installs and protects a users data immediately with a simple installation wizard process. InveStore offers support for a wide range of file formats on removable media. Pegasus is committed to supporting all current industry standard file formats as well as formats developed by 3rd parties, and all under the same common user or developer interface. This unified view approach to storage management reduces the overall cost of ownership by eliminating the need for multiple separate servers or non-compatible user or developer interfaces. InveStore is also fully backward compatible with user data and disks written under previ "); array_files[86]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Press%20Releases/Dicom%20Germany%20Pegasus%20PR.pdf","2007-06-11","133K"," DVD Archive 2","","","News Release For more information contact: Jim Wheeler Pegasus Disk Technologies, Inc. (925) 314-1800 marketing@pegasus-ofs.com DICOM Deutschland AG Appoints Pegasus Disk Technologies, Inc. as Premier Partner for Storage Management Solutions San Ramon, CA ­ 3, March 2003. Pegasus announced today that DICOM Deutschland AG has appointed Pegasus as the premier storage management solutions for its integrators and resellers. This will expand the potential market for Pegasus InveStore archive management software in Europe by increased exposure within the DICOM customer base. DICOM Deutschland AG offers a full range of storage management technologies and solutions from well-established manufacturers. The companys primary customer base is comprised of Value Added Resellers (VARs) and integrators who develop and implement digital imaging and archiving solutions into vertical markets such as data archive, medial imaging, and other image capture markets. DICOM Deutschland AG is constantly looking to provide more comprehensive solutions for its partners by embracing leading storage offerings. As the need to manage and archive large amounts of data continues to increase, DICOM Deutschland AG made the decision to expand its partnership with Pegasus to further enhance its offerings in order to provide its customers with a complete archiving solutions encompassing data capture, management and storage. -more- Pegasus Disk Technologies, Inc. 2333 San Ramon Valley Blvd., San Ramon, CA 94583 Phone: (925) 314-1800 · Fax: (925) 314-1801 · http://www.pegasus-ofs.com · sales@pegasus-ofs.com News Release DICOM Deutschland AG... Page 2 We wanted to partner with a corporation that shares in our overall dedication to excellence in providing data storage solutions to our customers, said Frank Moschner, Product Manager, Data Storage of DICOM Deutschland AG. By having a strategic partnership with Pegasus Disk Technologies, Inc. we are better able to serve our customers needs for secondary storage management solutions. Roy Slicker, President "); array_files[87]=new Array(0,1,"http://www.pegasus-afs.com/News/welcome_news.htm","2007-06-11","19K","Pegasus News and Events","",""," Pegasus News and Events Welcome Press Releases Events Pegasus in the News White Papers Pegasus Newsletter Subscribe NOW! (935) 314-1800 Pegasus News News and Events Success Stories Document Management: Graphic Data and Hewlett Packard Medical: Southwest Oncology Group Education: University of Texas Space and Science: Rocketdyne SSME Rocket Gaming: Inter-American Data "); array_files[88]=new Array(0,1,"http://www.pegasus-afs.com/Support/glossary.htm","2007-06-11","58K","Pegasus Support Center - InveStore v3 - Support","",""," Pegasus Support Center - InveStore v3 - Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics Manuals Glossary White Papers InveStore v3 Support Legacy Products Pegasus Support Center Tech Topics Glossary A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z Back to: eSupport Search Page Tech Support Page A Algorithm: A programming term referring to the code generated for a particular mathematical calculation or function. ASPI: “Advanced SCSI programming Interface”. A standard SCSI software interface that acts as a communication link between a host adapter board and SCSI device drivers. ASPI enables host adapters and device drivers to share a single SCSI hardware interface. ASPI Manager: A software module that provides an interface between ASPI modules, a host adapter board, and the SCSI devices connected to the adapter. ASPI managers are written for a specific operating system (such as NT or OS/2) and a specific family of host adapter boards. back to top B BUS: A pathway for data transfer in a computer system. back to top C Cache: In the context of the InveStore storage management software, the term “cache” has more than one meaning. The first cache definition refers to files stored on the NT optical server hard drive that are used to track and access optical and CD media in the storage library. These cache files contain the directory tree information for each optical disk in the system and are used to speed access to the data stored on the optical disk.. They do not contain the actual data -- all data resides safely on optical media. The second cache definition refers to a level of memory (RAM) cache used in the Pegasus InveStore HCM layer. This cache is used as a temporary area through which writes pass on their way to optical as well as a place to maintain recently "); array_files[89]=new Array(0,1,"http://www.pegasus-afs.com/Support/hardware-CD-DVD.htm","2007-06-11","141K","Pegasus Support Center - Supported Hardware","",""," Pegasus Support Center - Supported Hardware Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4Support InveStore v4 Data Sheet Tech Topics InveStore v3Support Legacy Products Pegasus Support Center Supported Hardware Manufacturer Model Number Capacity Supported under InveStore v4 Supported under Investore V3.x ASM CDR 41, 42 40-44 Disks WIN-CD-50 NT-CD-50 ASM CDR 81, 82, 84 72-84 Disks WIN-CD-100 NT-CD-100 ASM CDR 901, 902 80 Disks WIN-CD-100 NT-CD-100 ASM CDR 904 72 Disks WIN-CD-100 NT-CD-100 ASM CDR 100 Series Up to 100 Disks WIN-CD-100 NT-CD-100 ASM CDR 200 Series Up to 200 Disks WIN-CD-150 NT-CD-150 ASM CDR 300 Series Up to 300 Disks WIN-CD-300 NT-CD-300 ASM CDR 500 Series Up to 500 Disks WIN-CD-500 NT-CD-500 ASM CDR 1000 Series Up to 168 Disks WIN-CD-300 NT-CD-300 ASM CDR 1100 Series Up to 291Disks WIN-CD-300 NT-CD-300 ASM CDR 1100 Series 303 Disks WIN-CD-500 NT-CD-500 ASM CDR 1200 Series Up to 723 Disks WIN-CD-100 NT-CD-1000 ASM CDR 1300 Series Up to 1143 Disks WIN-CD-1500 NT-CD-1500 ASM CDR 1400 Series Up to 1475 Disks WIN-CD-1500 NT-CD-1500 ASM CDR 1400 Series Up to 1563 Disks WIN-CD-2000 NT-CD-2000 DISC D300 263-361 Disks WIN-CD-500 NT-CD-500 DISC D420U 392-490 Disks WIN-CD-500 NT-CD-500 DISC D630 641-739 Disks WIN-CD-1000 NT-CD-1000 DISC D630U 641-739 Disks WIN-CD-1000 NT-CD-1000 DISC D1260 1282-1478 Disks WIN-CD-1500 NT-CD-1500 DSM CDR40-T1 28 Disks WIN-CD-50 NT-CD-50 DSM CDR51-T1 63 Disks WIN-CD-100 NT-CD-100 DSM CDR53-T1 112 Disks WIN-CD-150 NT-CD-150 DSM CDR55-T1 179 Disks WIN-CD-300 NT-CD-300 DSM CDR71-T1 273 Disks WIN-CD-300 NT-CD-300 DSM CDR72-U1 343 Disks WIN-CD-500 NT-CD-500 DSM CDR72-T1 616 Disks WIN-CD-1000 NT-CD-1000 DSM CDR73-T1 980 Disks WIN-CD-1000 NT-CD-1000 DSM CDR74-T1 1435 Disks WIN-CD-1500 NT-CD-1500 Hitachi GD-2500 DVD-ROM WIN-CD-1500 NT-CD-1500 JVC MC-8100U - DVD-RAM 100 Slot - 940GB WIN-DVD-150 WIN-DVD-150 JVC MC-8200U - DVD-RAM 200 Slot- 1.88TB WIN-DVD-300 WIN-DV "); array_files[90]=new Array(0,1,"http://www.pegasus-afs.com/Support/hardware-fiber.htm","2007-06-11","31K","Pegasus Support Center - Supported Hardware","",""," Pegasus Support Center - Supported Hardware Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Supported Fibre Channel Adapters and Bridges Supported under InveStore 3.30.00 and higher. Consult manufacturer for a list of supported storage libraries. Fibre Host Adapters Manufacturer Description Model Number HP Fibre Channel Host Bus Adapter #D8602A 3 Port IEEE-1394 PCI Firewire Card StarTech.com ID: PCI1394MP Fibre to SCSI Bridge Manufacturer Description Model Number HP SureStore e bridge fc 2/1 IvFibre Channel SCSI Bridge fc 2/1 Iv (A4689A) HP SureStore Fibre Channel SCSI Bridge 2100er (C6340F) RETURN "); array_files[91]=new Array(0,1,"http://www.pegasus-afs.com/Support/hardware-SCSI-adapt.htm","2007-06-11","80K","Pegasus Support Center - Supported Hardware","",""," Pegasus Support Center - Supported Hardware Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Supported SCSI Host Adapters Click here to read about recommended SCSI bus cable lengths Supported SCSI Adapters - Current Production Models as of June 2003 Manufacturer I/O Bus Type SCSI Bus Type* Model Number Notes Adaptec 32-bit PCI SE AHA-2930U All O/S Adaptec 32-bit PCI SE AHA-2940-Ultra All O/S Adaptec 32-bit PCI LVD/SE 19160 NT/2000/XP Adaptec 32-bit PCI LVD/SE 29160N NT/2000/XP Adaptec 64-bit PCI LVD/SE 29160 NT/2000/XP Adaptec 64-bit PCI LVD/SE 29160LP NT/2000/XP Adaptec 64-bit PCI LVD/SE 39160 NT/2000/XP Adaptec 32-bit PCI HVD AHA-2944UW All O/S Supported Legacy Adapters - May be available within the sales channel, but no longer in production. Manufacturer I/O Bus Type SCSI Bus Type Model Number Notes Adaptec 32-bit PCI SE AHA-2940 All O/S Adaptec 32-bit PCI SE AHA-2930CU All O/S Adaptec 32-bit PCI SE AHA-2940AU All O/S Adaptec 32-bit PCI SE AHA-2940UW All O/S Adaptec 32-bit PCI LVD/SE AHA-2940U2W NT/2000/XP Adaptec 32-bit PCI SE AHA-3940 All O/S Adaptec 32-bit PCI SE AHA-3940UW All O/S Adaptec 32-bit PCI HVD AHA-2944 All O/S Adaptec 32-bit PCI HVD AHA-3944 All O/S Manufacturer I/O Bus Type SCSI Bus Type* Model Number Notes Adaptec 32-bit PCI SE AHA-2930U All O/S Adaptec 32-bit PCI SE AHA-2940-Ultra All O/S Adaptec 32-bit PCI LVD/SE 19160 NT/2000/XP Adaptec 32-bit PCI LVD/SE 29160N NT/2000/XP Adaptec 64-bit PCI LVD/SE 29160 NT/2000/XP Adaptec 64-bit PCI LVD/SE 29160LP NT/2000/XP Adaptec 64-bit PCI LVD/SE 39160 NT/2000/XP Adaptec 32-bit PCI HVD AHA-2944UW All O/S 1 The Adaptec 19160 ONLY supports Windows Workstation/Professional OS versions. Not for use with Servers 2 Supported within InveStore v4.x only Supported Legacy Adapters - May be available within the sales channel, but no l "); array_files[92]=new Array(0,1,"http://www.pegasus-afs.com/Support/investorv4_faq.htm","2007-06-11","33K","Pegasus Support Center - InveStore v4 - Support","",""," Pegasus Support Center - InveStore v4 - Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Annual Maintenance Renewal Re-Activation InveStore v4 Help File System Annual Maintenance API Manuals InveStore v4 Data Sheet Pegasus Support Center InveStore v4 - Support Frequently Asked Questions Q: What is the standard product warranty? A: Pegasus software is accompanied by an industry standard 90-day product warranty that starts from the day the product is purchased and covers material defects such as damage during shipment and errors found in the software that prevent it from running per specification. It includes basic technical support only; but does not include software updates or new major releases that may occur during the 90-day period. Q: How do I obtain support and software updates? A: An annual maintenance contract can be purchased with each software license. Pegasus provides an annual maintenance program which entitles you to priority telephone technical support and free software updates for a period of 12 months. Q: If I am running v3 and DO NOT have a current annual maintenance contract, how do I upgrade to v4? A: The upgrade cost from v3 to v4 is 25% off the new version retail price for your specific model. Purchase of the annual maintenance contract will entitle you to receive free major version upgrades in the future. For information contact, Pegasus sales at (925) 314-1800 or sales@pegasus-afs.com. Q: Do I have to enroll in the maintenance plan when I purchase the product, or can I wait until my free 90-day warranty is over? A: You should enroll immediately - the 90-day warranty period offers basic technical support to ensure the software is installed and running per specifications, and does not offer the full benefits of the annual maintenance program. Annual maintenance goes into effect starting the first day of the month immediately following the product purchase date and ensures that you receive ALL updates and major revisions to the soft "); array_files[93]=new Array(0,1,"http://www.pegasus-afs.com/Support/investorv4_prod_list.htm","2007-06-11","72K","Pegasus Support Center - InveStore v4 - Support","",""," Pegasus Support Center - InveStore v4 - Support Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System Annual Maintenance API Manuals InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center InveStore v4 - Support V4 Product Model Number List Supports Mixed Rewriteable, Write-Once, DVD-RAM and CD/DVD-ROM Devices on the same system from a single access point Part Number Description Annual Maintenance WIN-1 Standalone drives AM-WIN-1 WIN-20 Up to 20 total slots AM-WIN-20 WIN-25 Up to 25 total slots AM-WIN-25 WIN-52 Up to 52 total slots AM-WIN-52 WIN-76 Up to 76 total slots AM-WIN-76 WIN-110 Up to 110 total slots AM-WIN-110 WIN-200 Up to 200 total slots AM-WIN-200 WIN-250 Up to 250 total slots AM-WIN-250 WIN-300 Up to 300 total slots AM-WIN-300 WIN-500 Up to 500 total slots AM-WIN-500 WIN-600 Up to 600 total slots AM-WIN-600 WIN-750 Up to 750 total slots AM-WIN-750 WIN-1000 Up to 1000 total slots AM-WIN-1000 WIN-1500 Up to 1500 total slots AM-WIN-1500 WIN-2000 Up to 2000 total slots AM-WIN-2000 DVD-RAM Software - Supports DVD-RAM Devices Only WIN-DVD-150 Up to 150 total slots AM-WIN-DVD-150 WIN-DVD-300 Up to 300 total slots AM-WIN-DVD-300 WIN-DVD-500 Up to 500 total slots AM-WIN-DVD-500 WIN-DVD-750 Up to 750 total slots AM-WIN-DVD-750 WIN-DVD-1000 Up to 1000 total slots AM-WIN-DVD-1000 CD-ROM and DVD-ROM Software - Supports CD & DVD-ROM Only WIN-CD-20 Up to 20 total slots AM-WIN-CD-20 WIN-CD-50 Up to 50 total slots AM-WIN-CD-50 WIN-CD-100 Up to 100 total slots AM-WIN-CD-100 WIN-CD-150 Up to 150 total slots AM-WIN-CD-150 WIN-CD-300 Up to 300 total slots AM-WIN-CD-300 WIN-CD-500 Up to 500 total slots AM-WIN-CD-500 WIN-CD-1000 Up to 1000 total slots AM-WIN-CD-1000 WIN-CD-1500 Up to 1500 total slots AM-WIN-CD-1500 WIN-CD-2000 Up to 2000 total slots AM-WIN-CD-2000 Software for Powerfile Device Support - DVD-RAM WIN-PWR-RAM-1 Up to 200 total slots AM "); array_files[94]=new Array(0,1,"http://www.pegasus-afs.com/Support/legacy_upgrade.htm","2007-06-11","27K","Pegasus Support Center - Legacy Products","",""," Pegasus Support Center - Legacy Products Overview Registration & First Time Activation Software Version Upgrades Software Slot Upgrades Maintenance Renewal Re-Activation Supported Hardware InveStore v4 Help File System InveStore v4 Data Sheet Tech Topics InveStore v3 Support Legacy Products Pegasus Support Center Legacy Products Upgrade to InveStore for Pegasus-OFS Users Pegasus is pleased to announce a new aggressive upgrade program that works in conjunction with our annual maintenance program. We are now moving to a two-tier annual maintenance system for customers who would prefer to have major upgrades covered in their annual maintenance expenditures. This two-tier program is only offered with our v4 installations. For OFS or v3x customers who want to upgrade, they may move into the tier-two program that will include a free upgrade to v4 for only the cost of the new annual maintenance coverage. OFS for DOS User Upgrade Chart OFS for OS/2 User Upgrade Chart OFS for NT User Upgrade Chart Pegasus has been providing storage management software to users of optical storage systems since 1988. We are dedicated to the idea that users of optical media should be able to migrate to new operating systems without having to sacrifice the data theyve already written or their investment in existing hardware. The Pegasus media format is operating system independent and provides the unique ability to migrate to new operating systems and new releases without losing data access. Our customers are able to record valuable data and consistently maintain its value. Questions about the Upgrade Program? Contact us! RETURN "); array_files[95]=new Array(0,1,"http://www.pegasus-afs.com/Support/eSupport/V3_Investor/Default.htm","2007-06-11","8K","Pegasus eSupport Search Engine","",""," Pegasus eSupport Search Engine mso:CustomDocumentProperties mso:Categories msdt:dt=string Home | Products | Supported Hardware | Technical Support | News & Events | Partners | About us Welcome to the Pegasus eSupport page – the quickest way to find answers to your support related questions. To search for information regarding a technical topic or problem, type in a support related word, phrase, question or topic. Examples: error 0x002e - data transfer reset - how do I format media? Find help about: Click here for a listing of all eSupport documents Additional Resources Glossary White Papers API eSupport We welcome any feedback regarding this eSupport page. If you have questions or comments, email us at feedback@pegasus-ofs.com. "); array_files[96]=new Array(0,1,"http://www.pegasus-afs.com/assets/Success_Stories/univ_texas.htm","2007-05-23","20K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories The University of Texas secures more student loans and grants in less time. The University Of Texas, San Antonio (UTSA) was established in 1969. It is the second largest university in the University of Texas system. UTSA research expenditures place it in the top 25 nationally. To help students pay for tuition, the university takes an extremely active role in securing Federally backed loans and grants. Due to its size, UTSA took an unusually long period of time to process the financial aid applications submitted by students. UTSA realized that it needed to find a more efficient method of processing the thousands of forms it receives from students each semester. THE SOLUTION Image-X proposed an integrated document management system for scanning, routing and retrieval of the scanned student financial aid applications. The system is integrated with the existing DTS financial aid management application which is running on an IBM mainframe and provides comprehensive student financial information. The student delivers the completed application to the financial aid office. The forms are scanned in batches and indexed using records in the existing DTS application with a single keystroke. Each evening the DTS application sends pertinent information from the students financial aid application to the Department of Educations mainframe system in Iowa which checks the loan history of each student and evaluates the application for completeness. The mainframe returns a status code based on its findings to UTSA. The results of the batch processing triggers the Image-X workflow software and each financial aid application is automatically advanced to the appropriate financial aid counselor based on the status code. Documents no longer need to be hand carried from one desk to another, no applications are lost or missing, bottlenecks are eliminated and documents can be displayed with a single keystroke. Image "); array_files[97]=new Array(0,1,"http://www.pegasus-afs.com/assets/Success_Stories/unitedfastener.htm","2007-05-23","31K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories Document Imaging Speeds up Product Distribution: United Fastener, a 30 million company, adds scanning to improve the flow of government-required documents through its sales and shipping process. United Fastener, a 30 million company, adds scanning to improve the flow of government-required documents through its sales and shipping process. Moving millions of dollars worth of fastener inventory, including nuts, bolts and rivets, in one year is no easy task. But United Fastener Company, Inc. does just that. The company, located in Bayshore, NY, is a distributor of fasteners to the aerospace industry. More than 2,500 different vendors ship products to United Fastener’s 45,000 square foot warehouse. The company ships 60 to 70 orders daily, with each order consisting of several hundred items. The company has 5,000 customers in the United States. Established in 1972, United Fastener has 71 employees. Its annual gross sales are 30 million. Handling the Flow Of Government-Required Documents Because the aerospace industry requires government-standard parts, United Fastener must provide certification or certs to its customers for each part it ships. Certs are documents from United Fastener’s vendors that state the specifications of a particular product, such as its size, weight, finish and mechanical properties. The certs also state that the products were manufactured to government standards. Certs are one or more pages in length, depending upon the products they describe. The certs for each shipment sent to United Fastener are routed to the shipping and receiving department. Two clerks handle between 100 and 200 documents, including certs and purchase orders, every day. Managing the flow of these documents through the company’s sales and distribution process was inefficient, says Gerard Placa, former MIS director for the company. He is currently acting as an MIS consultant to the com "); array_files[98]=new Array(0,1,"http://www.pegasus-afs.com/assets/Success_Stories/stanislaus_county.htm","2007-05-23","21K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories Stanislaus County Implements Best Solution By Sonja Hazzard of Data Image Systems Family Support Services employees all over the United States are aware of new Federal Regulations becoming effective October 1, 1998. For the rest of us, essentially, the regulations involve more stringent policies regarding the timelines and procedures involved with receiving and dispersing Child Support Payments. A particular policy, mandated to counties within California, is to migrate all existing Child Support Payment systems to one system. Unfortunately, the software designed to comply (SACSS) cannot be implemented within all of California’s counties by the Federal deadline. End result...several Child Support Services are not only left without a viable system, they are unable to comply with Federal mandates as well. Additionally, little time is available to develop or migrate to a new system. Born from this dilemma are several Consortiums consisting of various counties with compliant or near compliant systems working together to make one scheme work for everyone. Alameda County created BEST, a child support system that complies with federal law. Two of our DISC FS (Family Support Application) customers (Stanislaus and Contra Costa counties) wanted to convert to the BEST system. Our challenge was to find an effective means of integrating DISC FS with BEST for our customers. When integrating our Imaging/Payment Processing Software with existing Accounting Packages such as BEST, we usually discover that both systems overlap functions. The key is to determine which system can perform which task better. We consider current functionality, available technology, as well as accounting principles. In many cases, it comes down to key discussions such as if deposits are made within the Imaging software, it creates a separation of duties between cash handling and payment processing. For Stanislaus, Contra Costa, an "); array_files[99]=new Array(0,1,"http://www.pegasus-afs.com/assets/Success_Stories/robert_baird.htm","2007-05-23","23K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories Robert W. Baird Needs Fail Safe Security Established in 1920 and headquartered in Milwaukee, WI, Robert W. Baird, a leading mid-west securities brokerage house had more than replacing its film and fiche system in mind when it began searching for a Computer Output to Laser Disk - COLD system. In addition to giving many employees in its 65 offices in 10 states fast and easy on-line access to the information in its report output, the company required sophisticated security within the COLD system that assured confidentiality of its customer information. Baird’s vertical corporate hierarchy required alternate security at the customer, broker, office, region and corporate office levels. To compound the requirements further, certain individuals, regardless of where they worked, required access to specific customer account information. Customer confidentiality is paramount, said Baird’s Information Technology Director, Jimmy Powell. We needed a vendor who would work with us in partnership to deliver security layers that would meet our exact needs. There are approximately 500 potential COLD users in Baird’s main office and there will be at least one user in each branch location, said Joe Bosko, Baird’s Computer Operations Manager. Security in the main office is generally horizontal. If an employee works in that location, they can generally access all customer information. At the branch level, brokers are restricted solely to their client information, branch mangers are restricted to that branch’s clients, regional managers restricted to that regions clients and so on. However, there are also administrative assistants that require access to selective accounts in random branches. Our challenge was to design a security system that was comprehensive and flexible yet understandable and easily maintainable from an administrative point of view, said Matt Murphy, DataTrade’s Software Development Manager. "); array_files[100]=new Array(0,1,"http://www.pegasus-afs.com/assets/Success_Stories/nternational_transportation.htm","2007-05-23","20K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories International Transportation Specialists Improve Efficiency with Paperless Solution Executives at International Transportation Specialists, Inc. (ITS) in Omaha, Nebraska, wanted to maintain and even increaseprofit margins by processing and storing more paperwork daily without hiring additional employees or allocating expanded storage space for filing. All while continuing to offer the same outstanding service it had always provided its customers. The solution to automate its paper process had to be a system that was compatible with the companys existing Novell network and Unix host system, so they wouldnt have to overhaul the ITS computer system. We either had to hire more people to handle our paperwork, or we had to find a way to handle it more efficiently, said Tom Hastings, president of ITS. We chose to handle it more efficiently. ITS management decided to install a PaperWise Document Imaging System that would link all of the companys departments via software to every active job in the company on its network. Not only could ITS clerical staff handle trip documentation more efficiently, but once it was scanned and indexed into the system, all departments benefited. Now the Billing Department processes invoices more efficiently, Collections responds to customer inquiries more quickly, dramatically increasing payment turn around, and Driver Settlement accesses employee and driver records more easily (facilitating driver retention). An equally important benefit to going to a less-paper solution is the storage. ITS now stores all of its data on a 20-platter optical jukebox [driven by Pegasus Storage Management Software] which takes up no more than 1.5 cubic feet of space vs. approximately 240 cubic feet for eight filing cabinets. ITS keeps hard-copy files of each job, but these are stored off-site for archival purposes only. Because ITS has enhanced its processing capability, the companys b "); array_files[101]=new Array(0,1,"http://www.pegasus-afs.com/assets/Success_Stories/heritage_bank.htm","2007-05-23","26K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories Taking COLD To The Bank Heritage Bank saves time and money by imaging checks, statements, and reports in two different systems. The right archiving software pulls data from two servers for added efficiency. Employees at Heritage Bank (Clarksville, TN) no longer cringe at customers’ requests to research account information. Research projects that used to take hours, days, or even months to complete now take only minutes. A document management and imaging solution installed by Integra Business Systems (Safety Harbor, FL) has streamlined bank operations, according to Frank Wallace, vice president and cashier at Heritage Bank. Founded 10 years ago, Heritage Bank operates one main and four branch locations. The bank’s assets are between 200 - 210 million; the total number of full-time equivalent employees is 100. Accessing customer information from various systems prompted the bank to look for a more efficient storage and retrieval solution. Microfilm and file cabinets had been used for storing loan documents. Paper checks and statements were stored in file cabinets within the bank, and later transferred to a warehouse. Retrieving loan documentation and cancelled checks from microfilm/microfiche, file cabinets, or the warehouse was time consuming. Bank employees spent time looking for loan documentation files that their coworkers were already using, or for files that had been misplaced, says Abby Ross, vice president and sales manager for Integra Business Systems. Heritage Bank hired Integra Business Systems to help solve the storage and retrieval problem. Heritage Bank uses FIserv for its data processing. FIserv brought in Integra Business Systems to help solve the storage and retrieval problems at Heritage Bank. Integra Business Systems’ challenge was to combine archiving software with Heritage Bank’s existing check imaging system. Checks were imaged using Wausau imaging "); array_files[102]=new Array(0,1,"http://www.pegasus-afs.com/assets/Success_Stories/MidAmerica%20Federal.htm","2007-05-23","23K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories MidAmerica Federal Reduces Paper Reports Distribution From 30,000 Sheets Per Day To Virtually None MidAmerica Federal Savings Bank based in Clarendon Hills, Illinois has eliminated almost all of their internal printed reports after installing PCI/Reports used in conjunction with Pegasus-OFS Storage Management Software for Windows NT. PCI/Reports enables MidAmerica Federal to electronically search and view reports produced by their host application from any networked PC in the banks 20 plus branches. Reports may also be printed or faxed if needed. When MidAmerica made the decision to install Bell & Howells PCI/Reports, my goal was to eliminate 80% of our printed reports said Ken Rusdal, senior vice president of operations and information systems for MidAmerica. It is hard to believe, but we have eliminated almost all printed material from our offices. We used to print approximately 30,000 pages of report information daily, or roughly 7.5 million pages per year, and, now, those reports are distributed electronically. MidAmerica currently operates 21 branches over a wide area network and considers itself on the leading edge when it comes to installing technology and providing quality service to its customers. MidAmerica employs client-server technology in their branches and loan officers are all equipped with laptop PCs. Artificial intelligence is used in the underwriting process and all appraisals are on-line. Having the most technologically advanced Computer Output to Laser Disk (COLD) product was important to senior management. They wanted the return on their investment quickly and with PCI/Reports, we were able to see it in about a year. The expenses we saved from not having to purchase reams of paper and not paying courier charges alone justified the system, Rusdal continued. Quality service and answering customer calls are also a top priority for MidAmerica. PCI/Reports enables us "); array_files[103]=new Array(0,1,"http://www.pegasus-afs.com/assets/Success_Stories/Banesco.htm","2007-05-23","32K","Pegasus Partners - Success Stories","",""," Pegasus Partners - Success Stories Overview Investor v4 Solution Partners Success Stories Pegasus Partners Success Stories Leahy helps Banesco grow from a Single Application Into an Enterprise-Wide System When Banesco Financial Organization purchased five banks in January of 1997, the rules for its electronic document management (EDM) system changed dramatically. An EDM system uses a document scanner and computer software to convert paper documents to electronic images. The images can then be stored on computer disks. Banesco suddenly had 10 times more documents to convert than it did before, says Oscar Vazquez, v.p. of international operations at Leahy Document & Information Management, Inc. Leahy is a Ft. Lauderdale, FL-based VAR with 70 employees. About one-third of Leahy’s customers are in Latin America, including Banesco, which is the fifth largest bank in Venezuela. Banesco is headquartered in Caracas. In addition to providing banking services – it is the largest provider of automobile loans in Venezuela – Banesco also sells insurance. In January of 1997, Banesco purchased five banks from the Venezuelan government. The government had taken over the banks during a national financial crisis. When Banesco acquired the banks, Leahy had just completed the design of an EDM system for Banesco’s mortgage documents, says Vazquez. We had invested almost a year in defining the hardware and software the system should include. But we immediately realized it would not work with the larger volume of documents. Throwing Out the Book Leahy had gone so far as to write a manual which outlined the procedures Banesco was to follow in order for its EDM system to work effectively. Leahy has been in the document conversion business for over 20 years. Through experience, we’ve learned that a successful EDM installation requires controlling business’ document paths, explains Steve Leichtman, president of Leahy. To control document paths, a VAR needs to learn about them. This can be done by sitti "); array_files[104]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/White%20Papers/Current/Virtualization%20More%20than%20one%20Media.pdf","2007-05-23","76K"," Storage Virtualization for Back-up and Archive Records Management ­","","","Virtualization Means More Than One Media Records management and archive application users for blending of storage media By Roy Slicker and Jim Wheeler, Pegasus Disk Technologies, Inc. Virtualization: According to Boston, Mass.based Aberdeen Group, Inc., virtualization is technology that enables the separation of representation of storage to the server operating the system from actual physical storage. This division of physical storage devices from the logical storage space presented to users and applications turns storage into a generally available utility pool. Virtualization fulfills a roll for storage similar to that which an operating system does for a computer system--namely making programming and operation simpler by automating resource management housekeeping. When this process occurs, computer users are said to be viewing resources at a higher level of abstraction. Thus in short, virtualization is the abstraction of storage. This definition of virtualization facilitates in the ability for customers to pool a wide range of storage technologies from different vendors and formats, to easily add capacity, readily move data, or automate moving data among devices independent of server operating systems or network infrastructure. Pegasus Disk Technologies 2333 San Ramon Valley Road San Ramon, California 94583 Phone (925) 314-1800 Fax (925) 314-1801 www.pegasus-ofs.com In a report issued earlier this year by Aberdeen Group, Inc., Analyst Dan Tanner advised IT customers to consider the potential benefits of storage virtualization which, he said, include: creating virtual volumes that can span multiple storage units, enabling heterogeneous mix and match server and storage device usage, serving as a platform for cross-device storage services, and enabling secure storage sharing and efficient storage utilization. The general storage market, particularly the Storage Area Network (SAN) and Storage Service Provider (SSP) segments, has been very active with several new entries being funded on a large scale in a relati "); array_files[105]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/White%20Papers/Current/Think%20Twice%20Before%20you%20Write%20Once.pdf","2007-05-23","188K"," Pegasus Disk Technologies, Inc.","","","Think Twice Before you Write-Once Pegasus Disk Technologies, Inc. WORM (Write-Once-Read-Many) technology is used in many applications because of the integrity of the data and the accepted legal admissibility of files stored using the technology. Fundamentally there are two basic kinds of writeable media today, sector based and nonsector based media. An example of sectorbased media is Ultra Density Optical. UDO technologies are reasonably fast, store 30 GB per disk and are available in both write-once and rewritable formats. Examples of non-sector based media are CD-R and DVD-R. DVD-R is also reasonably fast however the capacity is only about a third of that of UDO. DVD-RAM is a sector-based optical medium with the same capacity of DVD-R, however it is not known as a write-once technology. So does it match up to other archive media? Pegasus Disk Technologies 2333 San Ramon Valley Road San Ramon, California 94583 Phone (925) 314-1800 Fax (925) 314-1801 www.pegasus-afs.com Lets first discuss price. Sector-based media are more expensive than DVD-R. However, now that UDO is available, the difference in cost is not great when you compare cost per MB. That said, cost still seems to be the big attraction to DVD-R. When considering the importance of archived data one would think this is a small consideration. Why pay more for sector-based media solutions? Ask yourself, how valuable is your data archive? The data archive is likely to be one of a companys biggest corporate assets; therefore can you afford to loose data for any reason if its avoidable? Now, ask yourself what is the implication of lost archive data? If your in a regulated industry, the penalty could be just fines, if your in a public company, however, the implication could be jail time for executives depending on the data. Optical File System One current standard file system for authoring optical is UDF (Universal Disk Format). ANSI, ECMA, and ISO set out to develop an international universal format for information interchange. Initially known as Non-Seque "); array_files[106]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/White%20Papers/Current/DVD%20Backup%20Article.pdf","2007-05-23","191K"," Studies have shown that the majority of real world restores are for individual files and not the complete data set","","","Backup A Reliable Backup and DR Strategy By Jim Wheeler, Pegasus Disk Technologies, Inc. Over the last two years, demand for data protection is up, yet budgets have shrunk, thus forcing IT departments to do more with less. In the end many IT shops have backup plan du jour and simply dont give much thought beyond cost, speed and feed, much less to media life and an evaluation of requirements to meet the business needs of the department. The message is, backup data and make sure archives are maintained. Pegasus Disk Technologies 2333 San Ramon Valley Road San Ramon, California 94583 Phone (925) 314-1800 Fax (925) 314-1801 www.pegasus-ofs.com Many IT managers regard backup and archive as one and the same, yet these business applications address different needs. A backup is a full reserve data set that can replace the current live transactional data set in the event of a data loss emergency. An archive on the other hand, is a data set that is stored, in most cases, separate from the day-to-day transactional data set on less costly removable media whereby on-line access is available in seconds to minutes depending upon the archive strategy. There has been much ado regarding backup windows and the amount of time it takes to do a system backup. The real question should be, can I do a successful restore 100% of the time and how much time does it take to get my system up and running, if it goes down. A fast backup doesnt amount to much if the backup set does not manage a successful restore given any amount of time. In addition, if only a few files are corrupt, why does it make sense to take the time to do a full restore, when a file level backup would allow for specific files to be accessed and restored, thus saving a significant amount of time and money. Studies have shown that the majority of real world restores are for individual files and not the complete data set. With that said, is tape the most effective medium for data back up? Most companies have suffered through the use of tape for backup and archive because "); array_files[107]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/White%20Papers/Veritas%20Storage%20Migrator%20White%20Paper.pdf","2007-05-23","200K"," Insert VERITASTM Datasheet Title Here","","","DATASHEET NetBackup Storage MigratorTM for Windows® v4.1 AUTOMATED DATA MANAGEMENT FOR WINDOWS ENVIRONMENTS VERITAS continues to help organizations create more efficient storage environments that are easier to manage, more scalable, and deliver a better return on storage investments. An important step in creating more efficient storage architectures is matching data usage and value with appropriate media performance and cost. Deploying the right software provides an effective and cost-conscious alternative for managing ever-growing data volumes. VERITAS NetBackup Storage Migrator for Windows v4.1 allows administrators to create customized policies that scan Microsoft Windows file system and Microsoft Exchange Server data. Data is selected for relocation according to usage trends, life cycles and value to the organization, and then moved to a medium with appropriate cost, performance and life span. Improving efficiency can help: · · · · · · Increase return on investment for existing hardware Improve backup and restore times Save online and offline media costs Manage more data per administrator Consolidate hardware Reduce downtime NetBackup Storage Migrator for Windows verifies that copies are valid and then removes data from the file system or the Exchange Information Store. Removing the data frees up space and creates a small placeholder file in the original location. The placeholder gives users and applications access to data from the files original location, meaning no change in workflow and no demand on administrators to retrieve archived data. Also, systemic operations like backup and restore finish in less time and use less media than before. PRODUCT HIGHLIGHTS Data Lifecycle Management--Version 4.1 provides a variety of tools to manage data throughout its lifecycle. Administrators create policies to make sure data is retained in compliance with increasingly stringent regulations. Users and applications will be able to recall the data quickly and easily during its useful life and eliminate the cost and ris "); array_files[108]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/White%20Papers/Trustworthy%20OpticalStorage-White%20Paper.pdf","2007-05-23","304K"," Introduction","","","Cohasset Associates, Inc. White Paper April 2003 Trustworthy Storage and Management of Electronic Records _________________________________________________________ The Role of Optical Storage Technology Cohasset Associates, Inc. 3806 Lake Point Tower 505 North Lake Shore Drive Chicago, Illinois 60611 Tel. 312.527.1550 COHASSET ASSOCIATES, INC. Table of Contents Introduction........................................................................................................................ 1 Establishing Trusworthiness ............................................................................................. 2 The Risk and Cost...................................................................................................................... 3 Challenges to Trustworthiness .......................................................................................... 5 Durable Medium ........................................................................................................................ 6 Chain of Custody or Audit Trail .............................................................................................. 7 Trustworthiness Over Time ............................................................................................... 8 Accessability Over Time.......................................................................................................... 10 Storage Cost versus Access Performance .............................................................................. 10 Disaster Recovery .................................................................................................................... 12 Migration .................................................................................................................................. 13 Electronic Records Chain of Trust.................................................................................. 14 Summary............................................................................................................ "); array_files[109]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/White%20Papers/Do%20the%20Math%20Pegasus.pdf","2007-05-23","257K"," är-kiv to file or collect (as records or documents) in an archive or other repository: a place where historical docume...","","","Do the Math Archive Management and Compliance är-kv to file or collect (as records or documents) in an archive or other repository: a place where historical documents are preserved. Corporations are mandated to store and maintain records like never before. Do you have an archive plan within your Information Lifecycle Management solution that can meet these mandates? Are you paying too much and what can be done to address your needs? Before you make an archive solution selection, make sure you select the most cost effective media to meet your needs. Who is Pegasus and where do we fit? As the value of information changes, it makes sense to move data to different online and off-line storage media that provides the right levels of protection, replication and recovery at the lowest possible cost. A key piece to a Data Lifecycle Management product is the archive component, as new regulations now govern how long business-related e-mail and Internet communications need to be retained and how quickly they may have to be retrieved. Generally speaking, two kinds of data need to be archived; data that must be stored and is under some kind of external regulatory guidelines, and data that is not regulated, but is stored based on internal policies for a specific period. There are some 10,000 state and federal regulations, such as the Sarbanes-Oxley Act, Department of Defense Standard 5015.2 and the Health Insurance Portability and Accountability Act, just to name a few, governing the storage, availability and destruction of information. The data lifecycle model must take both data types into consideration and direct them to different online and off-line storage media that provides the right levels of protection, replication and recovery at the lowest possible cost depending upon where they reside in their lifecycle. Most regulations stipulate either how long data is to be available or that the data must be retrievable in its original, unaltered format. In some cases the regulations stipulate both. With this in mind, an archi "); array_files[110]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Support/InveStore%20v4%20Common%20Functions.pdf","2007-05-23","3112K"," v4 Common Functions"," "," ","InveStore v4 Common Functions © 2003 Pegasus Disk Technologies, Inc. Table of Contents INVESTORE V4 PRODUCT FEATURES.................................................................................................3 ADMINISTRATOR VIEWS ................................................................................................................... 4 ACCESS TO RESOURCES.....................................................................................................................4 INSTALLATION REQUIREMENTS ......................................................................................................... 5 SYSTEM MEMORY ................................................................................................................................................... 5 PAGE FILE SIZE ..................................................................................................................................................... 5 SUPPORTED SCSI HOST ADAPTERS .................................................................................................. 6 INSTALLING INVESTORE ...................................................................................................................... 7 INVESTORE SYSTEM STARTUP................................................................................................................................. 8 ATTACHING A DRIVE LETTER..............................................................................................................9 RUNNING INVESTORE AS A WINDOWS SERVICE...............................................................................9 WINDOWS NT SYSTEM SERVICE SETUP................................................................................................................. 10 WINDOWS 2000 SERVICE SETUP ........................................................................................................................... 11 NAVIGATING THE MANAGEMENT CONSOLE....................................................................... "); array_files[111]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Support/DLM%20and%20InveStore%20TechTip.pdf","2007-05-23","125K"," Data Lifecycle Manger","","","Integrating InveStore with VERITAS Data Lifecycle Manager Integrating Data Lifecycle Manager & InveStore v4 together Note: this document assumes that you have installed the Data Lifecycle Manager (DLM) Database, DLM Server, and agents that are needed for the DLM system. You will also have installed InveStore, created Volume Sets, assigned a drive letter, and setup the InveStore share to be used in the DLM archiving process. General Information Veritas Data Lifecycle Manger (DLM) is designed to archive data based on archive and retention policies that you have setup within the DLM program. DLM Server is responsible for storing data to the various media sets that you have created. InveStore is responsible for controlling the storage library, and for providing access to the storage resource via a drive letter on the storage server. DLM archive policies let you control what data is eligible for archiving. Data is archived into DATA STORES, which are logical groups of media that contain archived data and obtain storage from media sets. A MEDIA SET is a physical pool of like media that provides storage to the data share. InveStore allows DLM to archive the data to storage media via the shared drive letter assigned to the storage device on the local DLM Server. The InveStore controlled storage media becomes a media set for DLM. The DLM Administrative Interface is a MMC snap-in used to remotely create, run, and schedule jobs. Creating Media Sets Note: You must first create a share for the InveStore targeted volume set via the drive letter on the storage server. · · · · Expand the DLM Servers and name the DLM server that will contain the media set. Right-click Media Sets and choose Add Hard Drive Media Set. After reading the Welcome screen, click Next. On the Hard Drive Media Set screen, provide a name and description for the media set. Click Next. On the Add Shared Network Folders screen, click the Add Share button. If the InveStore shared resource is NOT attached to the local server, specify the full path for the shar "); array_files[112]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Support/BrightStor%20Config%20and%20Backup%20with%20InveStore.pdf","2007-05-23","1693K"," Configuring Computer Associates BriteStor for use with InveStore","","","Backup Solutions with Computer Associates BrightStor This document describes how to configure Computer Associates BrightStor with Pegasus InveStore to manage archive media storage devices. Pegasus Disk Technologies 2333 San Ramon Valley Road San Ramon, California 94583 Phone (925) 314-1800 Fax (925) 314-1801 www.pegasus-ofs.com Table of Contents Configuring Computer Associates BrightStor for use with InveStore ..................................... 2 Device Configuration............................................................................................................ 2 Configuring a Backup Job with Computer Associates BrightStor and Pegasus InveStore ...... 9 Running the Backup Wizard................................................................................................. 9 Configuring Computer Associates BrightStor for use with InveStore Page 1 of 13 Configuring Computer Associates BrightStor for use with InveStore Device Configuration Once you have installed BrightStor, the process for configuring it for use with InveStore is quick and easy. Simply follow this procedure: 1. Open the BrightStor Device Configuration option from the Windows START - Programs ­ Computer Associates ­ BrightStor ­ Arcserve Backup ­ Device Configuration icon. The screen below will appear. Select Windows Server and click on Next Configuring Computer Associates BrightStor for use with InveStore Page 2 of 13 2. Next, select File System Devices and click on Next 3. The File System Devices Configuration screen appears, Click on Add to add a path to an InveStore volume set Configuring Computer Associates BrightStor for use with InveStore Page 3 of 13 4. After selecting Add, the File System Devices Configuration screen will add a device named FSName. Select this object and click on it to modify the name and path. Configuring Computer Associates BrightStor for use with InveStore Page 4 of 13 5. Supply a meaningful name, such as the volume set target name or another meaningful description. Add a description and the full "); array_files[113]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Success%20Stories/Roctetdyne.pdf","2007-05-23","108K"," Rocketdyne","","","Storage Management Software Success Story Rocketdyne stores and retrieves all critical testing records of the SSME rocket engine with the use of Pegasus InveStore Software! Rocketdyne, established in 1955 in Canoga Park, Ca., which became part of The Boeing Company in 1996, was created to build rocket engines in support of national defense and U.S. involvement in space. Throughout the 1960s, Rocketdyne built the engines that put the U.S. in space--from the Mercury launches to Apollo. The Space Shuttle Main Engine has been a Rocketdyne business since 1971. The three engines on the shuttle orbiter provide the majority of the total thrust required to obtain near-orbital velocity. All data from the testing of the SSME engine and other rocket engines, whether in laboratory simulations or actual flight, are kept and monitored by the engineers in Canoga Park, CA. Initially, the data was stored on a VMS computer and a 12 optical Cygnet library. Optical storage technology was selected instead of raid arrays for the permanent storage features optical offers. Pegasus InveStore -- Easy to Implement & Met Budget Requirements When a decision was made to switch to a Windows platform, James Quan, Computer Analyst for Boeing/Rocketdyne engineering division, looked into a system that would run under this platform. He consulted Robert Abadia, currently of Intelligent Data in southern California, a value added reseller, who has expertise in working with the government and military. Intelligent Data searched for both hardware and software with the best performance and price. Robert Abadia presented the Plasmon and several other storage management software solutions as well as Pegasus InveStore software to Mr. Quan. After reviewing the information provided by Mr. Abadia, Mr. Quan approved the Plasmon libraries with 258-slots and Pegasus software. Mr. Quan felt that Pegasus was easy to implement and got the job done within his budget. Pegasus API Used to Design in Security According to Mr. Quan, there are four or five tests performed "); array_files[114]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Success%20Stories/Inter-American%20Data%20does%20not%20Gamble.pdf","2007-05-23","141K"," Rocketdyne installs Pegasus InveStore for space shuttle engine data analysis","","","News Release For more information contact: Pegasus Disk Technologies, Inc. (925) 314-1800 marketing@pegasus-ofs.com Inter-American Data does not Gamble with Data Management San Ramon-based Pegasus Disk Technologies, a developer of storage management software for optical storage devices, announced that InterAmerican Data has implemented Pegasus InveStoreTM software to control the storage retrieval of financial and billing records of their hospitality solutions products. Inter-America Data, located in Lawrenceville, GA, provides large chain hotel management companies with financial and billing records management solutions. Many of these hotel management companies are located in Las Vegas, NV, the gambling capitol of the US. Even though gambling is a big business, the records management solution behind the casinos is not to be gambled with. InterAmerica Data, provides a secure records management solution on non-erasable media, so hotel management can be sure that the data is not tamperable at any time after it has been stored. This system also creates, in effect, a virtual paper trail for auditing and tracking purposed in the event of an outside audit. Financial data require solutions that utilize a storage medium that is write-once for auditing purposes and will remain reliable over long periods of time. Our file system, Pegasus-OFS is write-once and optical storage has the longevity to meet these needs. Pegasus has been providing solutions for these types of applications since 1988, says Roy Slicker, president and CEO of Pegasus. According to Daniel Griswold, computer analyst for Inter-American Data, optical storage technology was selected instead of magnetic storage for the permanent storage features that optical offers. When a decision was made to inquire for an alternative solution from their previous vendor, Griswold looked into a system that would run under the windows platform. Pegasus was chosen, as Griswold felt, that Pegasus was easy to use and implement and got the job done within his budget. Pegasus w "); array_files[115]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Success%20Stories/Image%20X%20and%20University%20of%20Texas.pdf","2007-05-23","226K"," For more information contact:","","","News Release For more information contact: Pegasus Disk Technologies, Inc. (925) 314-1800 marketing@pegasus-ofs.com Pegasus Announces More Efficient Student Loan System San Ramon, CA -- San Ramon-based Pegasus Disk Technologies, a developer of storage management software for optical storage devices and Santa Barbara based IMAGE-X, team up to give The University of Texas the ability to secure more student loans and grants in less time. With the cost of education continuing to spiral upward, universities are looking for cost-efficient ways to streamline their flow of information. To successfully survive and grow, universities need meaningful, information that can be accessed efficiently throughout the university. The following case study is just one example of how information management technology is meeting the demanding needs of financial aid departments. The University Of Texas, San Antonio (UTSA) was established in 1969. It is the second largest university in the University of Texas system. UTSA research expenditures place it in the top 25 nationally. To help students pay for tuition, the university takes an extremely active role in securing federally backed loans and grants. Due to its size, UTSA took an unusually long period of time to process the financial aid applications submitted by students. UTSA realized that it needed to find a more efficient method of processing the thousands of forms it receives from students each semester. IMAGE-X proposed an integrated document management system for scanning, routing, retrieval and archiving of the scanned student financial aid applications. The system is integrated with the existing DTS financial aid management application which is running on an IBM mainframe and provides comprehensive student financial information. The student delivers the completed application to the financial aid office. The forms are scanned in batches and indexed using records in the existing DTS application with a single keystroke. Each evening the DTS application sends pertinent informati "); array_files[116]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Success%20Stories/Image%20X%20and%20Southwest%20Oncology%20Group.pdf","2007-05-23","136K"," For more information contact:","","","News Release For more information contact: Pegasus Disk Technologies, Inc. (925) 314-1800 marketing@pegasus-ofs.com Pegasus Manages Cancer Patent Records San Ramon, CA -- San Ramon-based Pegasus Disk Technologies, a developer of storage management software for optical storage devices and Santa Barbara based IMAGE-X, team up to announce that the Southwest Oncology Group has implemented the Pegasus InveStoreTM software to manage cancer patient records. The Southwest Oncology Group ( SWOG ) is an adult cancer clinical trials organization, the largest in the world. SWOGs network consists of over 5000 of the nations leading physicians at 377 institutions throughout the United States and Canada. Since its inception in 1956, the Southwest Oncology Group has directly affected the lives of more than 150,000 patients enrolled in clinical trials. The organization has touched millions more through dedicated and successful clinical research. Within the past 10 years, Southwest Oncology Group research has led to the FDA issuance of new drug approvals for seven cancer therapies. Despite this impressive record, SWOG faced a multitude of problems as far as storage and retrieval of documents were concerned. Late in 1998, SWOG decided to install an integrated Electronic Folder and Document Management System (EFADMS) to address the needs of this dynamic organization. SWOG decided to choose IMAGEXs proven technology that provides a reliable document imaging system matched with a document management application. This allowed SWOG to evolve from a paper-based document processing system to a digital system more suited to the fast paced environment of the Southwest Oncology Group. IMAGE-X, which has developed the Document Enabled Vertical Application (DEVA) technology that allows easy integration of multiple existing applications with imaging and workflow, was able to integrate with the existing Oracle Patient Therapeutic Database (OPTD) without much ado. The total EFADMS system consists of 25 viewing and retrieval stations, one scan/i "); array_files[117]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Success%20Stories/Graphic%20Data.pdf","2007-05-23","137K"," Rocketdyne","","","Storage Management Software Success Story June 2002 Graphic Data (UK) Ltd. teams up with Hewlett-Packard, Optical Image Technology, Inc. and Pegasus Disk Technologies, Inc. to Provide the Worlds Best Document Management Integrating Imaging Solutions That Work Graphic Data has brought together a team of technologies that works. At the end of the day, that is what the customer really wants, isnt it? Graphic Data has partnered with Optical Image Technology, Inc. (OIT) to provide a very powerful document imaging suite of products that is tightly integrated with storage management solutions from Pegasus Disk Technologies, Inc., and Graphic Data has integrated Hewlett-Packard hardware, completing all the contributing factors that allow them to provide for a great solution that works. What are the factors? The United Kingdoms Leading Document Management Supplier Established in 1979, Graphic Data has quickly become one of the leading document management system suppliers in the United Kingdom. They offer a wide range of integrated and modular electronic Document Management Systems. Their services, provided through nine separate locations, include document scanning and microfilming. They also provide fast, easy access to enterprise wide information to help organizations improve customer service and business efficiency. Graphic Datas customer service is top-notch. They approach each companys paper problems in a systematic fashion; they get to know the staff, learn their individual problems, and propose a document management system solely suited for their needs. They realize that every problem does not have the same answer, and their product line offers more than one solution. The ability to individualize each installation has paved the way to our success, says Dr. Vijay Magon of Graphic Data. We have the expertise of over 250 installations with the vision to always search for new technologies for our customers. The Application Solution for Document Management Established in 1986, OIT has been instrumental in moving busine "); array_files[118]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Press%20Releases/Pegasus%20Veritas%20Announcement.pdf","2007-05-23","137K"," For more information contact:","","","News Release For more information contact: Jim Wheeler Pegasus Disk Technologies, Inc. (925) 314-1800 marketing@pegasus-ofs.com Pegasus Announces Qualification with VERITAS NetBackup Storage Migrator San Ramon CA, August 5, 2002 ­Pegasus Disk Technologies announces qualification of its InveStore® Version 4.0 archive management software with VERITAS NetBackup Storage MigratorTM. The combination of VERITAS NetBackup Storage MigratorTM and InveStore allows file system migration with archive media support such as write-once magneto optical and DVD for Windows® 2000 platforms. The flexibility and scalability of InveStore v4 are ideal for the large-scale, multiple platform environments in which VERITAS NetBackup Storage Migrator customers already operate. Pegasus, a leading provider of archive storage management software, now offers archive media support for companies migrating data with VERITAS Software solutions. Pegasus provides the archive media connectivity while VERITAS provides the automated data movement, with transparent access for users and applications. Pegasus is pleased to be working with VERITAS Software to provide an integrated archive solution, said Roy Slicker, President and CEO, Pegasus Disk Technologies. The combined products allow customers to perform storage consolidation while maintaining transparent user and application access to data. Both products help provide additional customer return on investment through the utilization of shared VERITAS Software resources in a fully automated archive environment. -more- Pegasus Disk Technologies, Inc. 2333 San Ramon Valley Blvd., San Ramon, CA 94583 Phone: (925) 314-1800 · Fax: (925) 314-1801 · http://www.pegasus-ofs.com · sales@pegasusofs.com News Release Pegasus Announces Qualification with VERITAS NetBackup Storage Migrator...page 2 The archive capability added by Pegasus is significant because it offers enhanced functionality by combining the power of VERITAS NetBackup Storage MigratorTM with archive media support of Pegasus InveStore, said Jerry Ho "); array_files[119]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Press%20Releases/Pegasus%20PR%20Release%20Final.pdf","2007-05-23","147K"," DVD Archive 2","","","News Release For more information contact: Roy Slicker Pegasus Disk Technologies, Inc. (925) 314-1800 marketing@pegasus-afs.com PEGASUS AND EVERTRUST ANNOUNCE THE FIRST TIERED CAS SOLUTION FOR DISK AND OPTICAL IN THE ARCHIVE AND COMPLIANCE MARKETS Security Requirements, Privacy Laws, and Compliance Regulations can Now be Addressed in a Tiered Storage Environment Including Online and Offline Media San Ramon, CA and Montreal, Quebec ­ September 12, 2005 EvertrustTM, a developer of storage software to meet compliance and security regulations, and Pegasus, a leading software company specializing in archive management solutions for Optical, CD and DVD devices, announced a partnership to deliver a storage solution for long term retention, management, protection and disposition of fixed content/reference information. The product, InveStoreACETM, will be marketed through Pegasus channels and will address the requirements of major compliance regulations - in particular security and privacy laws (SEC 17a-4, HIPAA, Canadian and European data privacy regulations, California SB 1386, etc.). Pegasus storage management software, InveStore®, has over 14,000 customers and is sold through major OEMs, ISV developers and integrators, who incorporate it into document imaging, information and lifecycle management solutions primarily in the financial and healthcare markets. Pegasus will now offer Evertrusts AssureonTM capabilities to its customers through a non-disruptive simple upgrade to InveStore. Evertrusts Assureon software is marketed through a series of OEM relationships in the storage industry. Optical has long been the media for compliance archiving. Products such as EMC Centera have raised the bar in the archiving market by offering more features on a disk-based platform, and now InveStoreACE will raise it even higher. ACE offers integration with disk either as an Pegasus Disk Technologies, Inc. 2333 San Ramon Valley Blvd., San Ramon, CA 94583 Phone: (925) 314-1800 · Fax: (925) 314-1801 · http://www.pegasus-ofs.com · sales@ "); array_files[120]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Press%20Releases/InveStore%20supports%202003.pdf","2007-05-23","95K"," 2003 Release","","","News Release For more information contact: Jim Wheeler Pegasus Disk Technologies, Inc. (925) 314-1800 marketing@pegasus-afs.com Pegasus Announces InveStore® Supports Windows 2003 San Ramon, Calif. January 27, 2004 -- Pegasus announced today that its InveStore v4 Storage Management Software now supports Windows 2003. Pegasus supplies InveStore to major OEMs, ISV developers and integrators; who incorporate it into document imaging, information lifecycle management and back-up system solutions for users in the medical, financial, insurance, law enforcement, e-mail storage and web-based mass storage markets. The new product features a number of improvements over older versions such as interoperability with Windows Server 2003. This enables users of compliance based secondary storage systems to integrate their system into Windows Server 2003 environments. InveStore provides transparent drive letter access and a developer API for archive solutions operating in Windows NT, XP, 2000 and 2003 Professional, Server, Advanced Server, and Datacenter Server environments. Pegasus maintains compatibility with Microsoft Windows via the Installable File System (IFS) or file system driver and is a Microsoft Management Console plug-in, enabling single-point, transparent access to the storage products while supporting standard Microsoft securities and off-the-shelf applications. -more- Pegasus Disk Technologies, Inc. 2333 San Ramon Valley Blvd., San Ramon, CA 94583 Phone: (925) 314-1800 · Fax: (925) 314-1801 · http://www.pegasus-ofs.com · sales@pegasus-ofs.com News Release InveStore Supports 2003...Page 2 End users have become considerably more concerned about their data and how to comply with the onslaught of regulations regarding that data. Optical has passed the test of time and litigation and has proven itself as the gold standard for data protection. With support for Windows 2003, InveStore helps end users meet their compliance needs by allowing connectivity to current operating systems while allowing access to both legacy da "); array_files[121]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Press%20Releases/InPhase%20Final.pdf","2007-05-23","106K"," For more information contact:","","","News Release For more information contact: Jim Wheeler Pegasus Disk Technologies, Inc. (925) 314-1800 marketing@pegasus-afs.com Pegasus Teams up with InPhase Technology to Provide Holographic Storage Solution San Ramon Calif, April 15, 2004 ­Pegasus Disk Technologies announces that it intends to support holographic storage with its archive file system. Traditionally InveStore has provided archive data protection with write-once, secure optical drives and libraries as a necessary part of an archive strategy to ensure compliance with many governmental regulations. Now Pegasus is announcing its intention to extend its hardware support with holographic storage devices. InPhase Technologies, the leading developer of holographic storage drives and media, is working with Pegasus to provide archival holographic storage solution. Pegasus provides the archive media connectivity for the Windows operating system as part of a total data storage solution. Pegasus is very pleased to be working with InPhase to create a file system for archive support for holographic technology, said Roy Slicker, President and CEO, Pegasus Disk Technologies. Holographic storage devices are on the very forefront of archive technology, however the expected data storage capacities on a single disk along with the expected low cost of the media will drive archive storage to an all time low total cost of ownership. -more- Pegasus Disk Technologies, Inc. 2333 San Ramon Valley Blvd., San Ramon, CA 94583 Phone: (925) 314-1800 · Fax: (925) 314-1801 · http://www.pegasus-afs.com · sales@pegasus-afs.com News Release InPhase Technology...page 2 Holographic data storage is an optical technology that breaks through the density and performance limits of conventional storage. High capacities are achieved by recording hundreds of pages of data through the depth of the material, not just on the surface like all other recording technologies. For example, over 16 MB of data will be stored in a 1 mm diameter location. Fast transfer rates are achieved by recording an "); array_files[122]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Press%20Releases/Citistreet.pdf","2007-05-23","122K"," November 2005","","","Application Success Story November 2005 Citistreet Benefit Management Division Utilizes Pegasus and Veritas to Store Critical Archive Data for Compliance Data Retention. CitiStreet, owned by Citigroup, is a premier global benefit provider, and one of the nations largest retirement plan record keepers. Citistreet offers a broad range of products and services for defined contribution, defined benefit and health and welfare plans of all sizes in all markets, including: full service records keeping, investment services, award winning, action oriented and communication and education programs, investment counseling. As part of the products and services Citistreet offers, they are required by various regulations, including SEC, Sarbanes-Oxley and HIPPA, to securely maintain and archive its clients data. This application story is about how Citistreet solved its application requirements by implementing the most cost effective secure removable WORM archive media within an existing well-known infrastructure. Backup, File System Archiving and Email archive was provided by Symantecs Veritas NetBackup and Enterprise Vault. Pegasus Disk Technologies provided the Veritas certified media connectivity to Ultra Density Optical (UDO). Heres more about the application and what challenges Citistreet had to overcome. Jeff Machols, Systems Integration Manager for Citigroups Citistreet said, Managing compliance tools is extremely tough for us. We run the whole gamut. We have to have people dedicated to managing backups, archives, [UDO] platters, and restores. Machols expects to have one less storage tier to manage soon. Hes looking to replace his tape libraries with a tiered infrastructure that includes Fibre Channel disk, virtual tape, and UDO for the sake of more efficient compliance. He explained, By the end of the year, well be completely off tape. If we needed information, we always pulled it off tape but then you have the problem that `This tapes five years old, we cant read it anymore. Not having the media work anymore is no lon "); array_files[123]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Rocketdyne.pdf","2007-05-23","102K"," Rocketdyne","","","Storage Management Software Success Story July 2001 Rocketdyne stores and retrieves all critical testing records of the SSME rocket engine with the use of Pegasus InveStore Software! Rocketdyne, established in 1955 in Canoga Park, Ca., which became part of The Boeing Company in 1996, was created to build rocket engines in support of national defense and U.S. involvement in space. Throughout the 1960s, Rocketdyne built the engines that put the U.S. in space--from the Mercury launches to Apollo. The Space Shuttle Main Engine has been a Rocketdyne business since 1971. The three engines on the shuttle orbiter provide the majority of the total thrust required to obtain near-orbital velocity. All data from the testing of the SSME engine and other rocket engines, whether in laboratory simulations or actual flight, are kept and monitored by the engineers in Canoga Park, CA. Initially, the data was stored on a VMS computer and a 12 optical Cygnet library. Optical storage technology was selected instead of raid arrays for the permanent storage features optical offers. Pegasus InveStore -- Easy to Implement & Met Budget Requirements When a decision was made to switch to a NT platform, James Quan, Computer Analyst for Boeing/Rocketdyne engineering division, looked into a system that would run under this platform. He consulted Robert Abadia, currently of Intelligent Data in southern California, a value added reseller, who has expertise in working with the government and military. Intelligent Data searched for both hardware and software with the best performance and price. Robert Abadia presented the Plasmon and several other storage management software solutions as well as Pegasus InveStore software to Mr. Quan. After reviewing the information provided by Mr. Abadia, Mr. Quan approved the Plasmon libraries with 258-slots and Pegasus software. Mr. Quan felt that Pegasus was easy to implement and got the job done within his budget. Pegasus API Used to Design in Security According to Mr. Quan, there are four or five tests perf "); array_files[124]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/InveStoreAPI.pdf","2007-05-23","31K"," InveStore 3.x API"," "," ","Version 3.x Programmer API Introduction InveStore version 3.x from Pegasus Disk Technologies, Inc. is a complete optical file server software solution for use with applications such as archiving and document image management. It handles any combination of jukeboxes and standalone drives including different device types, such as 5.25 and 12 optical and CD-ROM as well as media types including WORM and rewritable. InveStore provides a single, hierarchical file system that presents each side of each removable media as a subdirectory regardless of the number or type of devices that it controls. InveStore provides both a simple drive letter access interface and a full-featured Application Programmer Interface (API). The InveStore API The InveStore developer API for Version 3.x ­ also known as the VIM (Volume Interface Module) - is a group of C function calls contained within a DLL that provide access to the optical storage functionality of the InveStore Storage Management Software for Windows NT and 2000. With the VIM interface, developers can link optical storage read/write functionality directly with an application. This includes the ability to write and read from 5.25 and 12 WORM and Rewritable optical media as well as read management of CD-ROM libraries. The InveStore VIM is a 32-bit multi-tasking and multi-threaded interface developed and tested using Microsoft Visual C/C++. Its calling convention is _stdcall, which supports developers that use other languages such as Visual Basic to access the API. Developers include in their source code the VIM header files, which define the basic structures, function prototypes, and return codes needed to successfully operate with the various storage devices supported by InveStore. VIMAPI.H is a file to be included in C programs to provide definitions for the VIM interface to InveStore VIMERR.H is another include file and contains error code definitions. It is generally included in any application that processes error returns from InveStore so that they may be referenced symb "); array_files[125]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/InveStore%20Data%20Sheet.PDF","2007-05-23","64K"," Data Sheet FINAL","","","Windows Compliance Archive Solution Pegasus InveStore® v4 delivers secure data storage management for Windows, providing the means to meet compliance regulations such as Financial (SEC, SarbanesOxley), Medical (HIPAA, DICOM, PACS), Government (DOD), Legal Admissibility (ISO-18501 and 18509) and many others. Secondary Storage Virtualization Pegasus InveStore manages the latest write-once and rewritable optical technologies from a single share point on the network, allowing applications to address archive data as a virtual storage pool from a single network share. InveStore can also manage multiple devices as a single storage pool, providing a higher return on investment from legacy devices as data centers grows. InveStore allows the user to create and manage multi-disc volumes with its intelligent spanning technology. This technology provides a way to manage multiple disks as a single volume or folder on the storage network. It also allows data larger than a single disk to be written over multiple platters. Using InveStore you can reduce your overall archive management costs by connecting and controlling all your archive based secondary storage technology in a heterogeneous storage environment within Microsoft Windows. With InveStore, users decide what type of archive hardware and media best fits their needs based on access and retention requirement, and total overall cost of ownership of the archive storage system. System functions are administered through an Explorer-like management console that includes wizards for common operations and enables remote administrator access. Off-line media tracking helps to manage disks removed from the library. An integrated backup utility allows for the copying of media for disaster recovery. Flexible write modes allow direct-to-disk archiving or caching for enhanced performance. InveStore supports any combination of WORM, UDO, PDD, MO, CD-ROM and DVD media. Complete API Toolkit for Application Integration Every copy of InveStore ships with an application programming interfac "); array_files[126]=new Array(0,4,"http://www.pegasus-afs.com/assets/PDFs/Archive%20Building%20Blocks.pdf","2007-05-23","135K"," Technology Building Block Positioning Paper","","","Archive Technology Building Block Positioning Paper In the last few years data archives have come to the forefront of IT storage management issues of interest. Specifically, the issue has been, how to manage growing archives cost-effectively while providing maximum data integrity and multiuser access in an efficient manner. A number of hardware companies have jumped into this previously mundane market with new storage platforms and technologies. This paper will explore the building blocks of archive storage and how to best select the technologies suitable for your application. Policies Policies are an important part of the archive system. They are needed to manage who has access to data archives, what gets archived, where it gets archived, how long the data must remain on-line, near-line and off-line before it is destroyed. However, policies are not enough to meet all regulations, nor are they enough to safe guard on their own. Corporations are also forced to determine what archive storage platform best serves their needs. The first things to consider regarding the storage platform are the problems youre trying to address. What are the key issues that need to be overcome? · Is there too much data to manage effectively on the current system? · Is there too much data residing on costly high performance RAID? · Can and how much data will be stored off-line? · What will be the tracking method if data is stored off-line? · How often will archive data need to be accessed, and what will the network traffic look like? · Are there automated policies in place to migrate data to archives? · Are there key data storage compliance issues that govern your application? The latter needs to be strongly considered, as this may have a legal impact on your company should fines or penalties be levied against your non-compliance. Currently there are some 4,000 regulations regarding how and how long archive data must be retained. Not all storage solutions comply with these regulations and it is strongly recommended that your IT manag "); array_files[127]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/volume_sets_root_right_mouse_click_options_1.htm","2007-05-23","5K","Volume Sets (root) Right Mouse Click Options","",""," Volume Sets (root) Right Mouse Click Options Volume Sets (root) Right Mouse Click Options ·Format Volume Set starts the Format Volume Set Wizard from which you are able to create new volume sets. ·Mount Volume Set lets you mount a single or multi-surface volume set within a library. ·Unmount Volume Set lets you Unmount a single of multi- surface volume set from a library. ·Properties shows information on all volume sets in server "); array_files[128]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/volume_set_specification_1.htm","2007-05-23","5K","Volume Set Specification","",""," Volume Set Specification Volume Set Specification Volume Sets (the spanning of multiple disk surfaces into one functional volume) is one of the significant features of the InveStore v4 Storage Management Software. This allows the user to go beyond the limitations of individual disk cartridges, thereby increasing the capacity and versatility of how applications use the storage server. Creating a Volume Set uses a process of combining individual media cartridges within a library device, and making them appear to be a single contiguous volume. The first surface of the first disk cartridge is typically referred to as the root volume, and all other surfaces are referred to as member volumes. The InveStore v4 data allocation algorithm allocates space from the first member volume until it is completely full then continues writing to other members to that set. To prevent catastrophic data loss, the InveStore algorithm does not store the entire directory on the root volume. Each surface within the volume set is self-describing. Should any surface within that Volume Set become damaged, only the data on that surface is lost. All other members of the volume set are fully accessible allowing any volume set to be partially mounted and any number of cartridges can be offline for the volume set and the remaining surfaces will be fully accessible. "); array_files[129]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/volume_sets_root_properties_1.htm","2007-05-23","6K","Volume Sets (root) Properties","",""," Volume Sets (root) Properties Volume Sets (root) Properties This provides you with information on all of the Volume Sets that are in the library: ·Number of sets – The total number of volume sets within the server. ·Number of disks – The total number of disk within all the volume sets. ·Free Space – Total space available or free for all volume sets. ·Total Space – Total space for all volume sets. "); array_files[130]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/volume_sets.htm","2007-05-23","5K","Volume Sets","",""," Volume Sets Volume Sets The InveStore Storage Management Software provides the ability to manage single or multi-surface volumes referred to as Volume Sets. The next level of the management console is a folder icon labeled Volume Sets (root). This object is visible whenever there is a storage device attached and operating on the system. Note: The Volume Sets (root) icon will not appear without a functional storage device attached and operating on the server. Right mouse click on the Volume Sets node to view the options available to you for managing volumes. "); array_files[131]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/set_watermarks.htm","2007-05-23","8K","Set Watermarks","",""," Set Watermarks Set Watermarks The Set Watermarks provides the administrator with the ability to determine how directory and file creation is handled for a given volume set. ·Directory and File Creation Watermark- To minimize disc thrashing, InveStore clusters related files and subdirectories on the same volume (as opposed to having the files scattered randomly over many volumes within a volume set). InveStore also avoids having files span volumes, since any access to such a file would very likely cause thrashing. ·However, InveStore will not require clustering, since in some scenarios (backups or chronological archiving of data with no updates, for example) simply filling up the volumes sequentially is the best strategy. To facilitate these goals, we do the following: 1. A file is always written to the same volume that contains its parent sub-directory, if possible. 2. A sub-directory is always written to the same volume that contains its parent sub-directory, if possible. 3. Volume sets have a user-defined File Creation Watermark value. This value determines how full a volume can get before we quit writing new files to it. For example, if the File Creation Watermark value is 80%, and the volume is over 80% full, writing a new file to that volume set will cause its parent subdirectory to be extended to a new member volume and the new file written there. File modifications, on the other hand, will be written to the same volume as the original file even if the File Creation Watermark has been exceeded. 4. Volume sets have a user-defined Directory Creation Watermark value. This value determines how full a volume can get before we quit creating new directories on it. This leaves room to add files to existing directories without having to extend them. Note: Though the watermark values are defined for each volume set, they are only enforced on individual member volumes—the extent to which a volume set is full has nothing to do with watermarks. "); array_files[132]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/un_mounting_a_volume_1.htm","2007-05-23","8K","Un-mounting a Volume","",""," Un-mounting a Volume Un-mounting a Volume Selecting Unmount Volume Set right-click option starts the InveStore Unmount Wizard. Note: You will NOT use the front panel buttons on the library for this procedure. ·From the Volume Set pull down, select the volume you want to Unmount. Offline Location: For ease in tracking offline volume sets, you may add information in this area describing the exact location that you are storing the offline volume in. Unmount Type: You may track the location of an offline volume set, recording an offline location if desired. To track an un-mounted volume set, select the Keep Cache option. If you do not want to track the offline location of a volume set, select the Delete Cache option. Note: If you have selected the Keep Cache option, once the volume set is un-mounted from the library, the volume will still be listed in the folder contents to the right of the Library view. Bar Code: When the user un-mounts a Volume Set the bar code information for the root member is displayed as part of the unmount information. "); array_files[133]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/volume_properties_surface__1.htm","2007-05-23","4K","Volume Properties (surface)","",""," Volume Properties (surface) Volume Properties (surface) Selecting Properties shows information displays specific information on a surface in a volume set: This includes information on the volume such as Total Space; Free Space; and information on when the volume was last modified and accessed. "); array_files[134]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/set_reserved_space.htm","2007-05-23","3K","Set Reserved Space","",""," Set Reserved Space Set Reserved Space This allows the administrator the ability to reserve or limit disk space usage on a given volume set: Limiting or reserving the space enables you to save space on a volume set for later usage. "); array_files[135]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/reserved_volume_naming_conventions_2.htm","2007-05-23","6K","Reserved Volume Naming Conventions","",""," Reserved Volume Naming Conventions Reserved Volume Naming Conventions The InveStore file system will generate the following reserved names under the conditions described: !UnknownFileFormatxxxx The name created for all volumes mounted that contain a format that is not recognized by the InveStore file system. !UninitializedVolumexxxx The name given to an un-initialized (unformatted) volume imported into the library. !UnreadableVolumexxxx The name given to a volume when the media failed to successfully mount. This normally indicates a media level problem with the media itself. !FailedFormatxxxx The name given to a volume when the media failed to successfully complete a format operation. This may indicate a problem with the storage drive or the media itself. !ReuseableVolumexxxx The name given to a volume that was recycled by the administrator for re-formatting and reuse in the system. !FreedVolumexxx The name given to a volume that was Erased by the administrator for reformatting and reuse in the system. Note: xxxx is a four-digit number starting with 0000 and is incremented by one for each volume of a particular type. "); array_files[136]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/reserved_volume_naming_conventions_1.htm","2007-05-23","6K","Reserved Volume Naming Conventions","",""," Reserved Volume Naming Conventions Reserved Volume Naming Conventions The InveStore file system will generate the following names under the conditions described. These are reserved names for the InveStore file system. !UnknownFileFormat The name created for all volumes mounted that already contain a format that is not recognized by the InveStore file system. !UninitialziedVolume The name given to an un-initialized (unformatted) volume imported into the library.. !UnreadableVolume The name given to a volume when the disk failed to successfully mount. This normally indicates a media level problem with the disk itself. !FailedFormat The name given to a volume when the disk failed to successfully complete a format operation. !ReusableVolume The name given to a volume that has been recycled for reuse within the system. !FreeVolume The name given by using the API call VIMeraseFormatVolumeSet. "); array_files[137]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/rename.htm","2007-05-23","3K","Rename","",""," Rename Rename Use the Rename Volume menu item to change the name of a volume set. Volumes are usually renamed to prevent two volumes from having the same name. Renaming is also useful when backing up volumes. This will provide an Explorer like ability to rename the volume set: "); array_files[138]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/media_used_1.htm","2007-05-23","3K","Media Used","",""," Media Used Media Used The media typically used for formatting in a volume set are the un-initialized volumes with the naming convention of !UninitializedVolumexxx, !Freed Volumexxx, or !ReuseableVolumexxx. Here is a display of the Volume Sets showing available media to use in the format operation: "); array_files[139]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/reinitialize.htm","2007-05-23","3K","Reinitialize","",""," Reinitialize Reinitialize The Reinitialize Volume Set option allows the operator to keep the original Volume Set name and setup parameters, while permanently erasing ALL directory structure and data from the Volume Set. This results in a volume set with the same format type, name, and number of members that were created originally. "); array_files[140]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/remount_1.htm","2007-05-23","4K","Remount","",""," Remount Remount Selecting the Remount option will allow the user to rebuild the InveStore cache structures stored on the local hard drive for all of the members of a specific volume set. By only targeting the one specific volume set, this function saves substantial time by avoiding the need to rebuild cache on all volume sets in the storage device or devices. "); array_files[141]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/recycle.htm","2007-05-23","5K","Recycle","",""," Recycle Recycle The Recycle Volume Set option provides a quick alternative to recycle for reuse all the member surfaces of a volume set. The surfaces are not low level formatted in this procedure, but are marked for re-use by the system for other volume set operations. This saves time upfront on these procedures. This creates volume surface members with the name of !ReusableVolumexxx. Note: If the surface member you select for Recycle is from an Incomplete Volume Set, then you must first use the Volume Set Properties screen for that surface member, and Clear the Read-only attribute. "); array_files[142]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/other_mount_options_1.htm","2007-05-23","7K","Other Mount Options","",""," Other Mount Options Other Mount Options When you are mounting an existing member of a volume set that was created using more than one piece of storage media (multiple surfaces on multiple media), the following screen will be displayed: This allows you mount the additional members of a volume set so that the complete set may be accessible if needed. Select the OK button. Note: If you do not desire to continue with the mounting of the volume set at this point, select the Eject Members option, and the member will be ejected to the mail-slot of the library. You will then be prompted to place the storage media into the mail-slot of the library: InveStore will issue the necessary robotic commands to move the media for mounting. An indicator screen will provide a status of the Mount process: Repeat for each additional member as prompted, until the complete set has been mounted. "); array_files[143]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/mounting_bar_code_media_1.htm","2007-05-23","4K","Mounting Bar Code Media","",""," Mounting Bar Code Media Mounting Bar Code Media During the startup sequence the InveStore software will determine if the storage library supports bar codes. If the storage library does support bar codes, and media with bar codes is present InveStore will mount the media into the system and store the bar code information for each disk surface in the individual surface properties screen (right-click on surface and select Properties). Formatted Volume Sets that are mounted will also have bar code information associated with them. This will be displayed for the ROOT surface of the Volume Set. A Volume Set will only associate to the bar code of Member 0 of that Volume Set. This association of a bar code with the Volume Set record will occur during a mount or format operation. "); array_files[144]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/mounting_or_pre_mounting_a_storage_volume_1.htm","2007-05-23","9K","Mounting or Pre-mounting a storage volume","",""," Mounting or Pre-mounting a storage volume Mounting or Pre-mounting a storage volume Selecting Mount Volume Set from the right-click option starts the InveStore Mount Wizard. Note: You will NOT use the front panel buttons on the library for this procedure. ·The following display appears. You will now select the Library that you want to mount the Volume/Volume Set into. ·Leave the wildcard Volume Set name *. InveStore will automatically READ the volumes inserted. ·Select the Mount button. You will then be prompted to place the storage media into the mail-slot of the library: InveStore will issue the necessary robotic commands to move the media for mounting. An indicator screen will provide a status of the Mount process: You will be prompted for additional members of a volume set, if applicable. Place these in the mail slot one at a time as prompted and then select the OK button. Important Note: When mounting multi-member volume sets with more than 2 surfaces, you must first complete the mounting of all members of that volume set, before attempting to start a new mount process for a separate volume set. "); array_files[145]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/formatting_bar_code_media_1.htm","2007-05-23","7K","Formatting Bar Code Media","",""," Formatting Bar Code Media Formatting Bar Code Media The format screens have been modified to accommodate bar code technology. The user may either select media for formatting from a Media Group (as it is currently done with standard media) or to select which Individual Disk they wish to format as member 0 of the Volume Set. Media Group: The user will follow the normal steps used to begin the format process by selecting Format Volume Set from one of the console nodes. In Step 2 of the format wizard, the user selects a media group from the Media Group to Format field. The actual disk surfaces that are used for the Volume Set is then automatically selected by the InveStore software and is not under user control. Individual Disk: You may select the actual disk (and its associated bar code) that you desire to format as member 0 of a Volume Set. This is accomplished by right-clicking on a specific unformatted media surface (displayed under the Volume Sets node) and then selecting Format Volume Set. The default volume set name displayed will be the bar code information for that actual disk. The user may modify the default name as desired or leave the bar code as the volume name for tracking purposes. In the case of multi-surface volume sets the user will only be able to select the first disk for the Volume Set (member 0). The InveStore software will automatically select any additional disks required to create the Volume Set for the appropriate size and extensibility. "); array_files[146]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/formatting_a_volume_set_1.htm","2007-05-23","4K","Formatting a Volume Set","",""," Formatting a Volume Set Formatting a Volume Set The InveStore media format is optimized for use with storage media (both WORM and Re-writable) and provides an operating system independent format that allows data transportability across operating system platforms. All media must be formatted with the InveStore file system before data can be written to the storage volumes. Note: The media must first be Pre-Mounted into the library device. (For further details please see Mounting or Pre-mounting a Volume Set.) "); array_files[147]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/individual_volume_set_properties.htm","2007-05-23","3K","Individual volume set Properties","",""," Individual volume set Properties Individual volume set Properties Selecting the Properties for a specific volume set displays the following screen: This property screen provides details specific to that volume set. This includes Total Space and Free Space (for all the surfaces contained in the volume set); The number of surfaces included in the volume set; Extensibility (Fixed, Manual, Automatic); The Current Write Surface; Media type; and Access time information. "); array_files[148]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/intelligent_spanning_1.htm","2007-05-23","10K","Intelligent Spanning","",""," Intelligent Spanning Intelligent Spanning InveStore v4 creates volume sets that use Intelligent Spanning capabilities. This provides application control of the volume set size. At format time, the application can choose one of the following two options: ·The volume set size is permanently set which prevents it from ever being grown. ·The volume set size is programmed to grow automatically. When the volume set runs out of space, InveStore will automatically take any blank disk within the library and add it to the volume set. An upper limit to such a volume set can be specified to prevent it from becoming too unwieldy. The order, in which the disk surfaces of the volume set are written, is fully configurable by the application. ·Contiguous order writing instructs the system to write to side A followed by side B of each disk. This works well with single drive libraries since only one surface can be accessed at a time. ·Staggered order instructs the system to write to side A of each disk in the volume set followed by side B. This approach works best for multi-drive libraries, as more data can be accessible at any given time since only one side of a disk can be accessed in the drive. Intelligent Spanning automatically clusters all of the data within a subdirectory to a single surface whenever possible. The application can specify that the system reserve a given amount of space for each subdirectory created. If this space is not available, the directory and all its files are written to the next available surface. Intelligent Spanning reserves a configurable amount of space for file updates on each surface. This space is not used for new files. This feature helps prevent files from being spread across multiple surfaces, as time goes on, and greatly reduces the severe performance degradation that volume sets incur over time. Intelligent Spanning also uses an automatic copy feature when a given file is updated and there is no space left on that surface. If the fixed size is below a configurable threshold, the entire fi "); array_files[149]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/forced_mount_1.htm","2007-05-23","6K","Forced Mount","",""," Forced Mount Forced Mount Under certain circumstances you may only need to mount an incomplete volume set. This may be due to a damaged member of a volume set, the need to access only certain information contained on a large volume set, or may be due to missing members of a volume set. If you desire to mount an incomplete volume set, mount the members of that volume set you desire, and then select the Force Mount button. This will mount those members as READ-ONLY for access. The Mount Status in the Volume Set Properties screen for that volume set with be Incompletely Mounted, with a READ-ONLY attribute. Once the process completes the mounting of all members of the volume set you will see the volume(s) displayed under the Volume Sets view. "); array_files[150]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/format_volume_set_step_2_1.htm","2007-05-23","27K","Format Volume Set: Step 2","",""," Format Volume Set: Step 2 Format Volume Set: Step 2 Step 2: There are several parameters by which you may format a given volume set: ·Write Order- The Write Order or MAP_SCHEME determines the order to which volume members are written. If CONTIGUOUS mapping is chosen, the flip side of a volume is used before progressing to the next volume. If STAGGERED mapping is used, the A-sides of all the volumes in a volume set are used, then the B-side. ·Volume Set Type- EXTENSIBILITY affects whether and how new volumes may be added to the volume set you are creating. Fixed extensibility means the number of volumes in the set is permanently fixed at format time. Manual extensibility means that only the user can add volumes to the volume set. Automatic extensibility meansthat the system can automatically add erased or re-useable surfaces to the volume set as needed. If the volume set is automatically extensible, it is also manually extensible. Important Note: Automatic is the default extensibility setting. The Volume Set Type is permanently set at the time of creating the volume set, and cannot be changed at a later time. ·Format Type- At this time, this is limited to PEGASUS_ARCHIVE_FILESYSTEM. ·Directory and File Creation Watermark- To minimize disc thrashing, InveStore clusters related files and subdirectories on the same volume (as opposed to having the files scattered randomly over many volumes within a volume set). InveStore also avoids having files span volumes, since any access to such a file would very likely cause thrashing. However, InveStore will not require clustering, since in some scenarios (backups or chronological archiving of data with no updates, for example) simply filling up the volumes sequentially is the best strategy. To facilitate these goals, we do the following: 1. A file is always written to the same volume that contains its parent sub-directory, if possible. 2. A sub-directory is always written to the same volume that contains its parent sub-directory, if possible. 3. Volume sets have a user-def "); array_files[151]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/format_volume_set_step_1_1.htm","2007-05-23","8K","Format Volume Set: Step 1","",""," Format Volume Set: Step 1 Format Volume Set: Step 1 Right-click on the Server node and select the Format Volume Set option. This will open the Format Volume Set Wizard. The Format Volume Set wizard is used to initialize all media for use within the InveStore system. This is Step 1 of the two-step process in creating volume sets: ·The Media Type is defined by whether you are using WORM or Re-writable media. You cannot interchange media types within the same volume set. Make sure that the type of media you select, is all ready mounted in the library. ·The Library Name is the name of the physical storage library that you are formatting the volume set in. Make sure to specify the correct library. ·Volume Name: Enter a unique volume name for the new Volume Set, excluding the following characters: ~ ! @ # % ^ & * ( ) ? + ; : ,-/ ·Select Next. "); array_files[152]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/considerations_for_creating_volume_sets_1.htm","2007-05-23","20K","Considerations for Creating Volume Sets","",""," Considerations for Creating Volume Sets Considerations for Creating Volume Sets There are several options and parameters that provide the administrator with expanded functionality in how the storage system is used. Write Order can be set to Contiguous (the A and B side of a media is used before using the next media surface) or Staggered (All A side surfaces are used before using the B side surfaces). The Volume Set Type may be set to Fixed, Automatic, or Manual extensibility. Also the administrator is able to determine the maximum size of a volume set. Because of these changes it is important that from the very beginning you are careful in your consideration for planning the implementation and creation of your volume sets. For example, happy to get away from single surface limitations, you might decide that it would be best and easiest to simply virtualize the whole storage library into one large volume set. With this in mind, you format all of your WORM media surfaces in the library into a single volume set. While this is possible and may be easier for you up front, this may not be advisable. Due to the limitations in the capacity of the storage library itself and the number of surfaces contained in this single volume set, this may create practical management issues later on, once the volume set becomes full and you need to either write new data or move a member surface off-line. Just as it is inadvisable to write all of your files to the root of the C drive of your server, likewise in most cases it is not advisable to simply create one large volume set, and write all of your files to the root of that volume. Keeping your volume sets logically organized and manageable in size and number is important. Careful planning of this is critical to the long-term practicality of your volume sets. Start this process by determining the storage needs that you have. This is based on how your data is naturally grouped and accessed. For example, is your data logically divided into groups such as company departments (E.g. Acc "); array_files[153]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/erase.htm","2007-05-23","5K","Erase","",""," Erase Erase The Erase Volume Set executes a low level format on all the member surfaces of a volume set erasing ALL volume name, directory structure, and data permanently. This creates volume surface members with the name of !FreedVolumexxx. Note: If the surface member you select for Erase is from an Incomplete Volume Set, then you must first use the Volume Set Properties screen for that surface member, and Clear the Read-only attribute. "); array_files[154]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/extending_a_volume_set.htm","2007-05-23","6K","Extending a Volume Set","",""," Extending a Volume Set Extending a Volume Set To extend the capacity of an existing volume set, select the Extend a Volume Set option. Note: The volume set MUST have been originally created with either the Automatic or Manual extensibility option in order to use this function. ·Designate the Library Name in which the volume set resides, and input the number of surfaces you want the volume set extended by, in the Numbers of volumes to extend. ·Select Ok to complete this operation. Important Note: You must have unformatted media currently mounted within the library for this function to work correctly. "); array_files[155]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/volume_sets/commit.htm","2007-05-23","6K","Commit","",""," Commit Commit Committing a volume is the process of flushing dirty data to the storage target that is still in the HCM RAM area. (Dirty data is the data in the HCM RAM not yet written to the storage target.) As a normal Write operation occurs, the InveStore HCM flushes this data to the storage target in a background thread, thereby freeing up the process to read ahead for the next portion of the Write. This function when executed forces a complete flush of this HCM RAM area. All current Write processes will be held, until the commit has been completed. Asynchronous The Asynchronous commit option allows the commit to occur in the background. How to access the Commit function The commit function is accessed by Right-clicking on the volume set that you wish to Commit, and then selecting this option from the pop-up menu. The following screen is displayed: Selecting Ok starts the flushing of data to the volume selected. "); array_files[156]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/wnaspi32_dll_not_found.htm","2007-05-23","6K","WNASPI32.DLL not found","",""," WNASPI32.DLL not found WNASPI32.DLL not found This error message indicates that you are not using one of the SCSI host adapters listed on the InveStore supported list. InveStore does provide the ability to use non-certified SCSI host adapters. However you must make sure that a compliant ASPI manager and related drivers for your SCSI card are properly installed in the Windows operating system prior to initializing InveStore. The ASPI manager is the software mini-port driver for Windows that allows for communication to SCSI devices. The following modules (available from the manufacturer or your SCSI host adapter) need to be installed to the Windows operating system: WINASPI.DLL WNASPI32.DLL ASPI32.SYS ASPI.SYS To check the status of this mini-port driver and the SCSI card, select Devices under Windows Control Panel. Make sure the driver for your SCSI card shows the status of started and the startup as boot. Also, make sure that ASPI32 shows started and automatic. Next, go to SCSI devices under the Control Panel. There you should see a listing for your SCSI cards driver (e.g. Adaptec 2940 - AIC78xx). Click on the + sign and it should display the storage device(s) you have attached to the SCSI card. This is where you can add the ASPI manager to the Windows system if you have not done so already. It will require that you either have the manufacturer’s installation diskette for that particular SCSI card, or the Windows Installation CD-ROM. Path the input screen to the location of the driver. InveStore does not provide the mini-port driver for the SCSI card. InveStore simply assumes that a compatible ASPI manager is in memory. "); array_files[157]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/standard_operations_in_event_log.htm","2007-05-23","7K","Standard Operations in Event Log","",""," Standard Operations in Event Log Standard Operations in Event Log Some of the standard operations found in the event log file include: ·The startup and shutdown of storage library ·Identification of SCSI adapter card ·Identification of storage library ·SCSI ID and firmware revision of storage devices ·Format operations ·Mount operations ·Unmount operations Each of the entries in the log file has a TIME stamp followed by messages or error codes indicating the nature of the operation or error condition. This allows tracking of problems in a more efficient fashion. The error log files are not normally deleted and may therefore grow quite large. As you determine that these have become dated, you may delete these using Windows Explorer. Be sure that at least 50 MB is available on the local magnetic drive at all times. "); array_files[158]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/volume_not_mounted_or_error_mounting_media.htm","2007-05-23","3K","Volume Not Mounted, or Error Mounting Media","",""," Volume Not Mounted, or Error Mounting Media Volume Not Mounted, or Error Mounting Media Possible causes: These errors are reported when a disk cannot be successfully read, or when there was a problem encountered writing the magnetic directory cache file. Solution: - Check the InveStore error log and identify the associated time and date stamped error message. - Inspect the drive/library. Watch it mount a disk. Perform subsystem maintenance as required. "); array_files[159]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/volume_in_slot_is_not_pegasus_format_and_cannot_be_ref_erenced_error_0x00af_.htm","2007-05-23","3K","Volume in Slot is NOT Pegasus Format and cannot be Referenced (error 0x00af)","",""," Volume in Slot is NOT Pegasus Format and cannot be Referenced (error 0x00af) Volume in Slot is NOT Pegasus Format and cannot be Ref erenced (error 0x00af) - Possible causes: This message appears when a user attempts to mount, read or write to a non-Pegasus formatted disk, or when a user attempts to re-initialize a previously used WORM disk which has been used with another file system. Solution: WORM media is Write Once, Read Many media. Once initialized by one file system, it is unusable with another system. Replace the media with a new media that has not been written to. "); array_files[160]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/the_investore_event_log_file.htm","2007-05-23","8K","The InveStore Event Log File","",""," The InveStore Event Log File The InveStore Event Log File One of the important features contained within the InveStore Storage Management software is the internal log file that is generated when the software is in operation. This log file is an invaluable tool in assisting with the identification of problems that may be encountered while using the storage library. To locate and open an InveStore Event log(s), select the Event Log option from the Server view: The InveStore log files contain a complete description of all storage system operations and errors that occur. It also contains informational logging of events that provide the users with an audit trail of various actions that have occurred. Note: Informational entries in the log are not errors and should not be reported to Pegasus Disk Technologies. InveStore Log files are created and stored in the following sub-directory: PDTLOG The file name consists of your storage server’s assigned name by your administrator, followed by the date on which the log file was created. The file extension is LOG. Example: [Server’s name]013005.LOG = STORAGESRVR013005.LOG StorageSrvr being the assigned name of the above example server. The above file name is for the log file that was generated on January 30th, 2005. For each new day that the InveStore Console is initialized, a new log file is created. Note: Successful READ or WRITE operations are not recorded in the event log file. Only those errors that indicate a problem are recorded in the event log. "); array_files[161]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/troubleshooting_technical_support.htm","2007-05-23","7K","Troubleshooting & Technical Support","",""," Troubleshooting & Technical Support Troubleshooting & Technical Support Many of the problems experienced during installation and initialization can be resolved by simply reviewing this Help file or reading the manuals as well as the commonly encountered problems and associated solutions provided below. The following areas are covered: ·The InveStore Event Log file ·SCSI Request Sense Key Data ·Forced Library Inventory ·Pegasus Error messages ·Testing your InveStore system ·Common Problems ·Receiving Technical Support Note: For the latest information and program notes, please view the README.TXT file located at the root of the installed InveStore directory. "); array_files[162]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/testing_your_investore_storage_system.htm","2007-05-23","23K","Testing Your InveStore Storage System","",""," Testing Your InveStore Storage System Testing Your InveStore Storage System The following recommended sequence may be used to establish that the storage subsystem is functional locally, and from a client workstation. For this test, use media that has never been formatted before. To execute the format routine, you will need to do the following: Pre-mounting media ·You must Premount media into the storage server for use in the format operation of Volume Sets. Note: The storage media that may be used for creating a Volume Set will have the volume naming convention of !UninitializedVolume, !ReuseableVolume, or !UnknownFileFormat. ·To mount or pre-mount volumes from the Server node (import a media into the storage library), select Mount Volume Set option: ·The following Wizard is displayed. You will now select the Library that you want to mount the Volume/Volume Set into. ·Leave the wildcard Volume Set name *. InveStore will automatically mount the volume inserted into the library mail-slot. InveStore will then cause the picker arm in the library to pick the disk from the mail slot and place it into the drive for mounting. Once this completes you will see the volume(s) displayed in the Console Folder Contents screen to the right of the Library view. For unformatted media, the volume names would be similar to the following: !UninitializedVolume0001 !UninitializedVolume0002 Formatting a Volume Set The InveStore media format is optimized for use with storage media (both WORM and Re-writable) and provides an operating system independent format that allows data transportability across operating system platforms. All media must be formatted with the InveStore file system before data can be written to the storage volumes. Below is a screen displaying several unformatted volumes that may be used in the format routine: ·From the Server node, select the Format Volume Set option. This will open the Format Volume Set wizard which is used to initialize all media for use within the InveStore system. ·Select the library from whic "); array_files[163]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/scsi_request_sense_key_data.htm","2007-05-23","8K","SCSI Request Sense Key Data","",""," SCSI Request Sense Key Data SCSI Request Sense Key Data One of the significant features of InveStore is its ability to capture the SCSI request sense key data that is reported by an storage device. SCSI request sense key data is the internal data that the storage device itself reports to ASPI when it experiences hardware level error conditions. InveStore simply traps this data into the log file, for purposes of assisting in troubleshooting. Using the tables found in the device manufacturers SCSI Interface manual for that specific library or drive, definitions are provided that can greatly aid in the resolution of a hardware problem. The following is an example section from a log file that is displaying SCSI Request Sense key data: In the above, recorded instance the log file is showing that the device at SCSI ID 02 (which in this case is an storage drive in the library) reported the SCSI Request Sense key of 04,09,02. The first byte of the Sense Key information trapped in the log gives the general category for the error condition. In the above example Sense key 04 is for the general category of a hardware error The general categories that may be displayed in the log are: The second and third bytes of information trapped in the log show the additional sense code and the additional sense code qualifier. These are device specific codes for a given storage library or drive. Note: You must use the manufacturer’s SCSI Interface manual for that device to determine what the specific sense key indicates. Using the tables in the device manufacturer’s SCSI Interface manual, the sense key 09,02 is a focus servo failure. A servo (motor in the storage drive) failed the operation. Now that the failure has been identified the troubleshooting efforts can now be focused on this drive. The drive can be placed offline or replaced, enabling a quicker transition back into a normal production environment. "); array_files[164]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/pegasus_technical_support_contact_information.htm","2007-05-23","6K","Pegasus Technical Support Contact Information","",""," Pegasus Technical Support Contact Information Pegasus Technical Support Contact Information Address: Pegasus Disk Technologies, Inc. 2333 San Ramon Valley Blvd. San Ramon, CA 94583 Phone: 925-314-1800 FAX: 925-314-1801 E-mail: support@pegasus-afs.com Re-activation requests for previously registered software: http://www.pegasus-afs.com/reactivate Registration and first time Activation: http://www.pegasus-afs.com/register "); array_files[165]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/receiving_technical_support.htm","2007-05-23","10K","Receiving Technical Support","",""," Receiving Technical Support Receiving Technical Support Pegasus offers several avenues to assist you with your support needs. The first part is in the InveStore Help file system that you may access directly through the InveStore v4 console. The standalone application may also be directly accessed at: PDTHELPInveStore.hlp. The HELP file system includes a searchable knowledge base on a wealth of How to documentation from the Users Manual, common problems and errors, white papers on special topics, error codes and messages, and trouble shooting information. Pegasus also offers direct support to registered users of InveStore via e-mail or telephone. Note: A README.TXT file is included in the PDT directory with the latest release information. Have Your Information Ready Pegasus Technical support hours are 7:00 - 17:00 PST, Monday thru Friday (excluding holidays). We guarantee a 24-hour response time during the business week on all technical support When contacting Pegasus Technical Support staff regarding a question or problem, please make sure to have the following information ready: ·The InveStore product serial number for your install site. ·A detailed problem description. ·A copy of the InveStore Log file(s). These are created and stored in the PDTLOG directory on the hard drive partition where you installed InveStore. The file name consists of your storage server’s assigned name by your administrator, followed by the date on which the log file was created. The file extension is LOG. Send the *.LOG files along with your reported problem description. Example: [Server’s name]013005.LOG = STORAGESRVR013005.LOG In this instance, StorageSrvr is the assigned name in the above example server. The above file name is for the log file that was generated on January 30th, 2005. For each new day that the InveStore Console is initialized, a new log file is created. These LOG files should include an InveStore system startup and should reflect the date current with the experienced problem. You may provide Pegasus Support with "); array_files[166]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/scan_elements.htm","2007-05-23","4K","Scan Elements","",""," Scan Elements Scan Elements Should the SCSI Request Sense Key error, or any other sub- system problem indicate that the library itself is in an invalid state for operation, you will need to execute a Scan Elements on the library to force the inventory process. (For Plasmon and IBM libraries) This process is executed from the front panel of the library device itself, and must be done only when InveStore is not running. This causes the library to re-inventory itself, updating its internal record for the presence and location of media in both its drive(s) and its internal slots insuring a valid state. Upon successful completion, the library will be in a valid state for operations again. If this should fail, you will need to contact your hardware vendor for assistance with servicing the device. "); array_files[167]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/investore_registry_editor.htm","2007-05-23","5K","InveStore Registry Editor","",""," InveStore Registry Editor InveStore Registry Editor This is a standalone editor utility that may be used to modify the various system parameters that are normally accessed from within the MMC GUI. There may be instances where you as the operator may want to make a change to these storage system parameters, before starting up the console (E.g. DEFAULT CACHE WRITE ALGORITHM, OFFLINE DRIVES, PREMOUNT ALL). You may directly access this editor from the Windows Start menu, Pegasus InveStore folder, then selecting Registry Editor: After making your desired change, select Apply and Exit. The next startup of InveStore will contain the changes you made. "); array_files[168]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/magnetic_file_open_failure.htm","2007-05-23","4K","Magnetic File Open Failure","",""," Magnetic File Open Failure Magnetic File Open Failure Possible causes: This message is usually encountered when one of the following events have happened: The amount of available system memory has been exceeded - Someone has inadvertently deleted cache files while the system was running - There is a physical problem reading cache files on the hard drive Solution: Run CHKDSK, use a DEFRAG utility, and add system RAM. "); array_files[169]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/no_supported_scsi_device_found_.htm","2007-05-23","3K","No supported SCSI device found.","",""," No supported SCSI device found. No supported SCSI device found. - Was the storage device completely ready before you booted the PC? - Is the storage device seen in the SCSI adapters BIOS screen? - Verify that the SCSI connections are all attached properly. - Does InveStore support your storage device? - Are you using the correct InveStore product for the storage device you have? "); array_files[170]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/opening_an_event_log.htm","2007-05-23","3K","Opening an Event Log","",""," Opening an Event Log Opening an Event Log To open a log file for direct viewing from the console, select Open in Browser: This will open your server’s default browser (e.g. Internet Explorer) and display all of the existing logs to that date. To open a specific log, simply double click on the date desired from the list and that log will be displayed: "); array_files[171]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/invalid_system_parameter.htm","2007-05-23","3K","Invalid System Parameter","",""," Invalid System Parameter Invalid System Parameter Possible causes: This message appears when parameters are changed to invalid settings within the InveStore configuration.. Solution: In the InveStore console window, select Administrator Tools and view the parameters accessed via this option. Adjust the parameters to appropriate values. For more information, see Optimizing the System. "); array_files[172]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/insufficient_memory_pagefile_drive_space_.htm","2007-05-23","3K","Insufficient Memory (PageFile drive space)","",""," Insufficient Memory (PageFile drive space) Insufficient Memory (PageFile drive space) Possible causes: This message appears when the user has exceeded the amount of available system memory. This indicates that the drive used by the Windows page file is full. Increase the maximum page file size and ensure sufficient disk space is available. Add system RAM. RAM Requirements: "); array_files[173]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/insufficient_magnetic_disk_space_disk_is_full_errors_0x00c6_0x00c9_.htm","2007-05-23","4K","Insufficient Magnetic Disk Space -- Disk is Full (errors 0x00c6, 0x00c9)","",""," Insufficient Magnetic Disk Space -- Disk is Full (errors 0x00c6, 0x00c9) Insufficient Magnetic Disk Space -- Disk is Full (errors 0x00c6, 0x00c9) Message reported to screen or Log file, in the PDTLOG directory or other directory where you installed InveStore. - Possible causes: This error occurs when the magnetic hard disk containing the PDT subdirectory has less than 6M bytes of disk space available. Pegasus requires a minimum 6M bytes of available disk space. Pegasus creates an storage volume table containing storage disk directory information and records to the magnetic disk drive. To ensure that there is sufficient space available for creation and maintenance of these files, Pegasus checks available magnetic disk space when InveStore is initialized. Solution: Make more disk space available. Delete all unnecessary files from the hard drive, or add a larger capacity hard disk. "); array_files[174]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/initialize_element_status.htm","2007-05-23","4K","Initialize Element Status","",""," Initialize Element Status Initialize Element Status Should the SCSI Request Sense Key error, or any other sub- system problem indicate that the library itself is in an invalid state for operation, you will need to execute an initialize element status on the library to force the inventory process. (For HP libraries) This process is executed from the front panel of the library device itself, and must be done only when InveStore is not running. This causes the library to re-inventory itself, updating its internal record for the presence and location of media in both its drive(s) and its internal slots insuring a valid state. Upon successful completion, the library will be in a valid state for operations again. If this should fail, you will need to contact your hardware vendor for assistance with servicing the device. "); array_files[175]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/error_removing_media.htm","2007-05-23","3K","Error Removing Media","",""," Error Removing Media Error Removing Media Possible causes: This error may result from one of the following conditions: - The storage drive did not spin down as expected. - The library move operation exceeded the maximum time-out allowed. - The mailbox door failed to open or could not transport the disk. "); array_files[176]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/console_opens_but_nothing_shows_under_enterprise_view_1.htm","2007-05-23","16K","Console Opens, but Nothing Shows Under Enterprise View","",""," Console Opens, but Nothing Shows Under Enterprise View Console Opens, but Nothing Shows Under Enterprise View This may occur for several reasons: 1) A device problem with the storage library. Make sure that the storage library is attached correctly to the SCSI Bus, and is seen properly in the Operating System. You should also check the InveStore log file (PDTLOG[ServerNameDate.LOG]) to see if any device level errors were reported. 2) This may be a permissions problem with the User Name and Password used to logon to the storage server, or with logging in through a Domain Controller rather than directly to the storage server. The problem here is that even though the storage sub-system has actually started (as verified in the InveStore log file) it is not beingdisplayedin the MMC. This is a permissions issue where the OS is denying the action. You must make sure that you have installed and started the InveStore software using the same LocalSystem account logon for that specific storage server. Do not use a temporary account, or a Domain account. You must also logon to the local storage server and not through a domain controller. Do the following: ·Reboot re-boot the server. ·Atthe Windows login screen look for the option Log On To. ·Make sure to select the option displayed there for (this computer). ·Make sure that you are using a LocalSystem User Name and Password with administrative permissions created on that server. ·Install the InveStore software. ·When prompted, reboot and use the same login sequence. ·Start the InveStore software as an application from the Program folder option. Note: You may also need to add your User name into the list to logon under the local security policy on the local storage server. This may be necessary in some cases even though it may already belong to the Admin group. 3) This can also occur when there is an attempt to access the storage server by using a remote login from another workstation. Permissions and authentification issues in the operating system may be preventing the so "); array_files[177]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/how_read_the_event_log_files_1.htm","2007-05-23","4K","How Read the Event Log Files","",""," How Read the Event Log Files How Read the Event Log Files Note: Hi-lights added in RED: ’ "); array_files[178]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/during_system_boot_the_computer_hangs.htm","2007-05-23","9K","During system boot, the computer hangs","",""," During system boot, the computer hangs During system boot, the computer hangs Possible causes: This problem may occur because of possible conflicts within the system. By asking and answering the following questions, you can resolve most conflicts: - Are there any interrupt channel conflicts between the SCSI host adapter and any other peripheral card? (System may hang, and no keyboard input is accepted.) Solution: If two peripheral cards attempt to use the same interrupt channel, problems will occur. Change the interrupt channel to use an available channel. - Are there any I/O port address select conflicts within the system? (System frequently hangs for no apparent reason or occasionally fails to boot.) Solution: Verify that there are no other peripheral cards present in the system using the same I/O port address. ·You suspect problems between the SCSI card and the hardware: Check the items listed below: - Is the SCSI host adapter properly cabled and connected to the one or more storage drives or library? - Are the storage drives or is the library powered on? - Is the SCSI bus terminated at each physical end of the SCIS bus? - Does each SCSI device have an individual SCSI ID? - All devices MUST have different SCSI IDs. Libraries must have the SCSI IDs set as follows: Library ID = Lowest available ID, drive 0, next lowest, drive 1, and so on. Valid SCSI IDs are: 0, 1, 2, 3, 4, 5, 6. - Is there a SCSI hard drive present in the system? Most SCSI boot devices are configured as SCSI ID=0. Ensure that additional devices are configured such that they do not conflict with existing installed devices. For additional troubleshooting suggestions, please consult your SCSI hardware installation manuals or call the SCSI host adapter manufacturer for technical support. You may view the current list of supported hardware from the device support link on our web site at: http://www.pegasus-afs.com/SCSIadapters.html Note: If you cannot get the SCSI driver to load successfully, call the SCSI adapter manufacturer. Pegasus cannot res "); array_files[179]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/error_codes_in_the_investore_log_files_1.htm","2007-05-23","5K","Error Codes in the InveStore log files","",""," Error Codes in the InveStore log files Error Codes in the InveStore log files The log will also record various errors that may occur in normal operation and use of the system. The error messages are provided in two formats. Hex errors: The first format is an InveStore numbered Hex code in parenthesis within the log. The following is an example from a log file: 16:17:39 (Error) Not a PDT labeled disk: Error Code = 175 (0x00af) LINE: 382, FILE: LMISC.c The Hex error code showing in the above example is 0x00af. In this case the Hex error definition is Not a Pegasus Formatted Disk. A disk was encountered in the storage device that had not been formatted with the Pegasus File System. Note: The definitions for the Hex error codes are located under Hex error Codes. "); array_files[180]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/disable_devices_1.htm","2007-05-23","7K","Disable Devices","",""," Disable Devices Disable Devices Pegasus has provided a standalone utility that will automatically identify and un-claim within the Windows operating system, optical drives used by the local InveStore Storage Management system. Note: This should normally occur during installationof the InveStore software. To access this utility, go to the Windows Start menu, Programs, Pegasus InveStore folder, and select the Disable Devices option. Starting this will display the following screen: ·Select the Scan for Devices button to display the drives that may be disabled. ·Hi-light the drive you desire to disable from the displayed list. To proceed with disabling the device, select the Disable Devices button at the bottom of the screen. ·To close out the program, select Exit. "); array_files[181]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/drive_not_ready.htm","2007-05-23","3K","Drive Not Ready","",""," Drive Not Ready Drive Not Ready Possible causes: This message may appear for many possible conditions, including: - Drive busy - Disk not in drive - Disk is not spinning up as expected - Drive is having problems reading a disk (dirty drive, media, slow servo motor) - Bad or improper SCSI bus termination "); array_files[182]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/access_denied.htm","2007-05-23","4K","Access Denied","",""," Access Denied Access Denied Possible causes: This message occurs for several reasons: - The volume request is not mounted, and the retry time-out has expired Solution: Mount the requested volume - All available drives are busy/locked (i.e., disks with open files) Solution: Retry the operation until a drive becomes available - The file is read only (write attempt failure) - The volume requested is write protected (write attempt failure) "); array_files[183]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/trouble_shooting_and_support/cannot_format_media_mounted_as_unknown_volume_receive_error_that_it_is_not_accessible_0x005d_.htm","2007-05-23","9K","Cannot format media mounted as !unknown volume. Receive error that it is not accessible (0x005d).","",""," Cannot format media mounted as !unknown volume. Receive error that it is not accessible (0x005d). Cannot format media mounted as !unknown volume. Receive error that it is not accessible (0x005d). Pegasus has provided a standalone utility that will automatically identify and un-claim within the Windows operating system, optical drives used by the local InveStore Storage Management system. This is accessed from the Windows Start menu, Programs, Pegasus InveStore folder, and the Disable Devices option: ·First make sure that InveStore is completely shutdown, and if using as a service, Stop the service and change it to Manual for now. ·To access this utility, go to the Windows Start menu, Programs, Pegasus InveStore folder, and select the Disable Devices option. Starting this will display the following screen: ·Select the Scan for Devices button to display the drives that may be disabled. ·Hi-light the drive you desire to disable from the displayed list. To proceed with disabling the device, select the Disable Devices button at the bottom of the screen. ·To close out the program, select Exit. ·Reboot the server and then restart InveStore from the Program folder option. As on your status. "); array_files[184]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/sharing_the_investore_resource/sharing_the_investore_resource_via_the_internet.htm","2007-05-23","8K","Sharing the InveStore resource via the Internet","",""," Sharing the InveStore resource via the Internet Sharing the InveStore resource via the Internet It is important to remember that fundamentally, the InveStore assigned drive letter is a local, sharable resource within the Windows operating system. This resource can be shared in the same manner that any other local drive is shared. To share any resource via the Internet, first requires that TCP/IP be properly configured on the Windows server. The Windows storage server must have a qualified fixed IP address (valid on the Internet). Any Firewall used must allow access of the IP address to the outside world. Once you have properly Shared the Pegasus InveStore controlled storage resource, you may map a drive letter from any client with the proper permissions from the Internet. To do this, you have several options: From a CMD prompt, you may use the NET SHARE command to connect to the InveStore resources (type NET SHARE /? Command details) using any of the following methods: Connect via the Pegasus InveStore computers IP address: Example: NET USE O: 207.21.120.55InveStore Note: This method does not require a DNS entry for the InveStore server. Connect using a fully qualified DNS Name. Example: NET USE O: NTServerName.DomainName.comInveStore Note: This method requires a valid DNS registered server name and domain name. From the Windows Explorer, My Computer or Network Neighborhood, select the Map Network Drive option: Or using a fully qualified server name and domain name: "); array_files[185]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/sharing_the_investore_resource/mapping_to_a_windows_9x_or_nt_2000_2003_xp_client.htm","2007-05-23","8K","Mapping to a Windows 9x or NT/2000/2003/XP Client","",""," Mapping to a Windows 9x or NT/2000/2003/XP Client Mapping to a Windows 9x or NT/2000/2003/XP Client Click on the Network Neighborhood Icon on your Windows desktop. This displays the various servers that are on your Network, including the InveStore storage server. Select your storage server by its assigned name and click on this icon to display resources that may be mapped to on this server: Right click on the PDTOFS icon and then Map network Drive. The Map network Drive window appears. ·Enter the Drive letter or select from the drop down list. ·Click OK to complete the process. You can now access InveStore on the client computer as a local drive, O in this case. To verify the mapped drives presence, Double click on the My Computer icon and look for the PDTOFS drive: Once the drive letter has been mapped, the client workstation will be able to view and access the InveStore resource via the assigned drive letter from Explorer: "); array_files[186]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/sharing_the_investore_resource/sharing_investore_on_a_windows_network.htm","2007-05-23","13K","Sharing InveStore on a Windows Network","",""," Sharing InveStore on a Windows Network Sharing InveStore on a Windows Network Note: you must first install and configure InveStore as a service in order to receive the correct authentification to share the drive letter from the operating system. See section on Installing InveStore as a Service for further details on this. In order for client machines to access the InveStore controlled resource over a Windows network, you will need to share the drive that represents the InveStore storage file system and grant appropriate access permissions to users. The first step in sharing the InveStore resource is to assign a local drive letter to the storage file system so that users can access it transparently. Sharing the Attached InveStore Drive letter Open the My Computer icon on your Windows Desktop. The PDTOFS drive will be displayed: Right click on the PDTOFS icon. The following pop-up menu appears. Select Sharing. The property window opens with the sharing tab visible. ·Select Shared this folder and enter a Share name in the text box. Choose a short but identifiable name such as PDTOFS. ·Enter a meaningful resource definition in the Comment text box. Use a plain text definition like InveStore v4 for Win dows. ·Click the Permissions button. The Share Permissions dialog box opens. You can add User or Group access to the drive using the stan dard Windows security features. You may choose the Add button to add a Storage User group created by the Adminis trator (as this example shows) to facilitate granting storage system permissions. ·Check the Permissions you want to grant to this share. ·Click APPLY and OK. The storage file system is now shared across the Windows network with the share name PDTOFS. Users that are members of the Storage Users group have permission to read the volumes. My Computer will now show the PDTOFS icon with a hand underneath, signifying that the drive is now a shared resource. "); array_files[187]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/windows_xp_sp2_service_setup_after_uninstall.htm","2007-05-23","15K","Windows XP (SP2) Service Setup after Uninstall","",""," Windows XP (SP2) Service Setup after Uninstall Windows XP (SP2) Service Setup after Uninstall Important Note: The server logon that you use for this sequence, MUST be the same user name and password used to install the InveStore software and used to start it as an application. This is an account with administrator privileges for the local storage server system itself (LocalSystem). If you have just completed a new installation of the InveStore software, for further setup information please see Running InveStore as a Windows Service in the section under Installing and Starting the Software. If this is a reinstall of the InveStore service, then please continue. ·Make sure that you have shutdown the InveStore system. ·To run the Service Install, select the Start Menu from the Windows desktop and locate the Pegasus InveStore folder. Select Service Install. ·After reading the infor mation, select Continue. ·A simple login screen will be displayed. You will enter the user name LocalSystem, with no password. ·Using LocalSystem with no password defaults to the administrative login and password that you have just used to logon to the server. ·Once you have entered LocalSystem as the User Name with no password, select Ok. The InveStore service will be started up. ·To change the startup type from the default Manual setting to Automatic, you will then open Control Panel, Administrative Tools and select Services. ·This displays the Services screen: ·Scroll down through the services showing, until you find the Pegasus File System Service entry. Right click on the Pegasus File System service to open the Properties screen: ·Change the Startup Type from Manual to Automatic. Then select the Apply and Ok buttons. Note: Once InveStore is installed and configured as a service, the InveStore MMC console screen no longer controls the starting or stopping of the storage subsystem. The subsystem is now controlled through the service selection for InveStore in the Control Panel-Administrative Tools-Services screen. To properly stop Inv "); array_files[188]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/windows_2003_service_setup_after_uninstall.htm","2007-05-23","16K","Windows 2003 Service Setup after Uninstall","",""," Windows 2003 Service Setup after Uninstall Windows 2003 Service Setup after Uninstall Important Note: The server logon that you use for this sequence, MUST be the same user name and password used to install the InveStore software and used to start it as an application. This is an account with administrator privileges for the local storage server system itself (LocalSystem). If you have just completed a new installation of the InveStore software, for further setup information please see Running InveStore as a Windows Service in the section under Installing and Starting the Software. If this is a reinstall of the InveStore service, then please continue. ·Make sure that you have shutdown the InveStore system. ·To run the Service Install, select the Start Menu from the Windows desktop and locate the Pegasus InveStore folder. Select Service Install. ·After reading the infor mation, select Continue. ·A simple login screen will be displayed. You will enter the user name LocalSystem, with no password. ·Using LocalSystem with no password defaults to the administrative login and password that you have just used to logon to the server. ·Once you have entered LocalSystem as the User Name with no password, select Ok. The InveStore service, will then startup. ·To change the startup type from the default Manual setting to Automatic, you will then open Control Panel, Administrative Tools and select Services. ·This displays the Services screen: ·Scroll down through the services showing, until you find the Pegasus File System Service entry. Right click on the Pegasus File System service to open the Properties screen: ·Change the Startup Type from Manual to Automatic. Then select the Apply and Ok buttons. Note: Once InveStore is installed and configured as a service, the InveStore MMC console screen no longer controls the starting or stopping of the storage subsystem. The subsystem is now controlled through the service selection for InveStore in the Control Panel-Administrative Tools-Services screen. To properly stop InveStore, "); array_files[189]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/windows_2000_sp4_service_setup_after_uninstall.htm","2007-05-23","12K","Windows 2000 (SP4) Service Setup after Uninstall","",""," Windows 2000 (SP4) Service Setup after Uninstall Windows 2000 (SP4) Service Setup after Uninstall Important Note: The server logon that you use for this sequence, MUST be the same user name and password used to install the InveStore software and used to start it as an application. This is an account with administrator privileges for the local storage server system itself (LocalSystem). If you have just completed a new installation of the InveStore software, for further setup information please see Running InveStore as a Windows Service in the section under Installing and Starting the Software. If this is a reinstall of the InveStore service, then please continue. Make sure that you have shutdown the InveStore system. To run the Service Install, select the Start Menu from the Windows desktop and locate the Pegasus InveStore folder. Select Service Install. After reading the infor mation, select Continue. ·A simple login screen will be displayed. You will enter the user name LocalSystem, with no password. ·Using LocalSystem with no password defaults to the administrative login and password that you have just used to logon to the server. ·Select Ok. ·To Start the InveStore Service, you will then go to the Win dows Start menu, Programs, and Administrative Tools to select Services. ·This displays the Services screen: ·Scroll down through the services showing, until you find the Pegasus File System Service entry. Right click on the Pegasus File System service to open the Properties screen. ·Select Start to startup the InveStore Service: Note: Once InveStore is installed and configured as a service, the InveStore GUI console screen no longer controls the starting or stopping of the storage subsystem. The subsystem is now controlled through the service selection for InveStore in the Control Panel- Services icon. To properly stop InveStore, you will need to open the Control Panel-Services icon and select STOP for the InveStore service. "); array_files[190]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/target_mode_setup_for_hp.htm","2007-05-23","5K","Target Mode setup for HP","",""," Target Mode setup for HP Target Mode setup for HP SCSI Target Mode Configuration for HP 660fx and 1200ex libraries with 6 or More Drives(Drives on both SCSI Buses). Front Panel Command Sequence for Setting the HP Library to Target Mode Addressing: Example of SCSI ID Settings for 10 Drive HP Library: BUS #1 Library controller SCSI ID = 0Drive 1 SCSI ID = 1Drive 2 SCSI ID = 2Drive 3 SCSI ID = 3Drive 4 SCSI ID = 4 BUS #2 Drive 5 SCSI ID = 0Drive 6 SCSI ID = 1Drive 7 SCSI ID = 2Drive 8 SCSI ID = 3Drive 9 SCSI ID = 4 Drive 10 SCSI ID = 5 "); array_files[191]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/uninterruptible_power_supply_ups_.htm","2007-05-23","3K","Uninterruptible Power Supply (UPS)","",""," Uninterruptible Power Supply (UPS) Uninterruptible Power Supply (UPS) InveStore uses a RAM cache LAZY_WRITE mode for writing data to storage media. To ensure data integrity, this method requires that the system be operational at all times. Pegasus STRONGLY recommends using a UPS for the Windows system and storage devices controlled by InveStore at all times. "); array_files[192]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/system_ram_and_pagefile_settings.htm","2007-05-23","7K","System RAM and Pagefile Settings","",""," System RAM and Pagefile Settings System RAM and Pagefile Settings System Memory Standalone system requirements are a function of the performance desired. Virtual memory swapping will substantially diminish performance. Performance will improve with the addition of more memory. Also note that additional RAM is required as the number of users increases. RAM = Performance Insufficient RAM = Insufficient Performance Adding the maximizing amount of RAM that your server’s motherboard can have, will have the greatest impact on server system performance. RAM Requirements Pagefile Pegasus recommends that the Windows Operating System Pagefile size be set using the following formula: 2 x Installed RAM Example: System using the recommended 2048 MB RAM. The Windows Pagefile size should be at least: 2 x 2048 = 4096 MB For improved performance, set the minimum and maximum page file values to 4096 MB. This will help prevent Pagefile fragmentation. "); array_files[193]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/server_sub_system_scsi_setup_issues.htm","2007-05-23","8K","Server Sub-System & SCSI Setup Issues","",""," Server Sub-System & SCSI Setup Issues Server Sub-System & SCSI Setup Issues There are specific recommendations and supplemental information on the setup and installation of your Windows server sub-system and for the storage device you have selected to use with the InveStore product. Note: Sub-system refers to the physical components of your storage system including PC Server and its OS, SCSI card, cable, terminator, and the Storage device. Before proceeding with the installation of your InveStore product, you should review the following considerations regarding the physical setup and configuration of your hardware. ·SCSI Adapter boards ·System RAM and Pagefile Settings ·UPS ·SCSI Bus lengths and related issues ·SCSI Bus termination and Cables ·Daisy-chaining devices ·SCSI Addressing Requirements ·SCIS Bus Addressing Issues ·Disabling or Un-claiming drives in Windows ·InveStore Service Setup Note: For the latest information and program notes, please view the README.TXT file located at the root of the InveStore install directory. "); array_files[194]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/scsi_bus_termination_and_cables.htm","2007-05-23","3K","SCSI Bus Termination and Cables","",""," SCSI Bus Termination and Cables SCSI Bus Termination and Cables Proper bus termination is essential for successful data transfers across a SCSI bus. Use an Active Termination on any SCSI bus utilizing FAST SCSI or higher synchronous transfer rates. Terminate the SCSI bus at each physical end of the bus. Use the highest quality SCSI cables available, since data integrity is dependent upon the quality of the bus transmission line. Constant and matched impedance is necessary to minimize reflections and attenuation of the SCSI signals, especially when using Single-ended SCSI. Reflected and weak signals can result in data corruption. "); array_files[195]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/scsi_bus_lengths.htm","2007-05-23","11K","SCSI BUS Lengths","",""," SCSI BUS Lengths SCSI BUS Lengths SCSI (Small Computer Systems Interface) provides an industry standard for communication with devices via the SCSI BUS architecture. One of the many standards provided, is the establishment of the maximum SCSI BUS length used to connect the storage device to the Host interface. When planning for the integration of these storage devices, it is important that you determine the correct specification needed for your storage device to communicate reliably. It is critical that you do not exceed the SCSI specifications for your storage device. Doing so can lead to a host of SCSI and ASPI communication problems that may jeopardize the integrity of the data stored to the storage device. The following are the two primary specifications being used with current storage devices: FAST SCSI: 10 MB/S: (Used in a majority of 5.2 GB storage devices and their related libraries) Maximum BUS length supported: ·Single-ended host adapter interface: 3 meters or 9.8 feet ·Differential host adapter interface: 25 meters or 82 feet Low Voltage Differential (LVD)- Maximum BUS length supported: ·LVD host adapter interface: 12 meters or 39.4 feet ·Single-ended host adapter interface: 3 meters or 9.8 feet Legacy Systems (pre-1998) SCSI-1: 5 MB/S (Used in a majority of 1.3 and 2.6 GB storage devices and their related libraries) Maximum BUS length supported: ·Single-ended host adapter interface: 6 meters or 19.6 feet ·Differential host adapter interface: 25 meters or 82 feet Some storage device manufactures use an electronic component within library configurations that are designed to extend the distance at which peripheral SCSI devices may be placed from the Host adapter. Though these devices are designed to increase the functional length of the single-ended specification, we have seen that there is still internal resistance from the storage drives and controller that adds to this effective BUS length. The calculation of the total SCSI BUS length involves not only the physical cable(s) used to connect the stor "); array_files[196]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/scsi_bus_addressing_issues_2.htm","2007-05-23","8K","SCSI Bus Addressing Issues","",""," SCSI Bus Addressing Issues SCSI Bus Addressing Issues The following considerations apply only to newer jukeboxes where the jukebox is able to report the SCSI ID’s of the drives that are configured within the jukebox and whether a drive is on a different bus than the juke controller. Note: Buses on the server system (mother board) are numbered 0,1,2, 3 etc. Each bus is serviced by a SCSI PORT driver which is numbered in the same way: ScsiPort0, ScsiPort1, etc. The concept of lower or higher bus is based on the bus number associated with that bus. 1.For Single Bus jukeboxes: No addressing requirements. 2.For Two Bus jukeboxes: No requirements. 3.For three bus jukeboxes: Drives that are configured on a separate Bus from that of the juke controller MUST have unique SCSI ID’s from ANY drive on the other non-juke controller bus. Any stand-alone drives must be on their own bus and this must be the highest bus on the server system. Example setup: 4.Daisy-chaining multi-bus boxes: All drives and the jukebox controller for the first juke must be on a lower bus on the server system then the second Juke controller and drives. This rule applies for each jukebox daisy-chained. Rule 3 applies. Any stand-alone drives must be on their own bus and this must be the highest bus on the system. Example setup: "); array_files[197]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/daisy_chaining_scsi_devices.htm","2007-05-23","3K","Daisy-chaining SCSI Devices","",""," Daisy-chaining SCSI Devices Daisy-chaining SCSI Devices InveStore supports the daisy chaining of storage devices. If you have more than one library or standalone drive to connect to your system, remember to keep your bus length within the SCSI specification. If your system configuration will not allow you to daisy chain the devices within the maximum cable length supported by your SCSI interface and adapter, use two (or more) SCSI adapters and connect one device to each adapter. "); array_files[198]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/scsi_adapter_boards.htm","2007-05-23","4K","SCSI Adapter Boards","",""," SCSI Adapter Boards SCSI Adapter Boards Before installing the InveStore software, you may need to install a SCSI host adapter into your computer and verify its operation. You will need to insure that the proper ASPI and PORT driver software modules are installed within the Windows operating system for that specific SCSI adapter. For a current list of certified SCSI host adapters boards visit the following web site: http://www.pegasus-afs.com/SCSIadapters.htm Note: We recommend that you use a separately installed SCSI adapter board for the storage drive or library. "); array_files[199]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/investore_service_setup_after_uninstall.htm","2007-05-23","9K","InveStore Service Setup after Uninstall","",""," InveStore Service Setup after Uninstall InveStore Service Setup after Uninstall Note: If you have just completed a new installation of the InveStore software, for further setup information please see Running InveStore as a Windows Service in the section under Installing and Starting the Software. If this is a reinstall of the InveStore service, then please continue. While the InveStore Service is automatically installed during the original installation of the software, you may find that you need to uninstall and then reinstall the InveStore service at some point. InveStore supports full setup and configuration as a Windows Service. This allows InveStore to startup automatically when the system boots. Before proceeding with the installation of InveStore as a Windows service, please make sure that you have done the following: oReboot your Windows storage server after installation of code. oVerify the successful startup of the InveStore system. oFormat and mount media into the library or drive. oAssign a logical drive letter and establish your shares. oSuccessfully copy files to and from the storage device. oMake sure that you shutdown the InveStore console before proceeding. Once you have verified the above you will then you will proceed with the InveStore Service installation. To start the InveStore service installation, select the Windows Start menu, Programs, Pegasus InveStore folder, and Service Install option. A screen will be displayed regarding the above information. Select Continue when you are ready to continue. Note: The use of Windows 2000, 2003, and XP require slightly different procedures due to the differences in the operating systems. See the appropriate section dealing with your version of the operating system. "); array_files[200]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/investore_functions_not_allowed_1.htm","2007-05-23","5K","InveStore Functions Not Allowed","",""," InveStore Functions Not Allowed InveStore Functions Not Allowed We have seen recently that certain functions are no longer allowed by the operating system if InveStore has not been installed as a service. Some of the functions affected are: Sharing the drive letter The InveStore backup program Certain VIM API function calls (mount, unmount, format, etc) This is occurring due to the ongoing security changes being made in the Windows operating system that are affecting how certain processes are authenticated. Installing InveStore as a service allows it to be properly authenticated in the operating system thereby giving the program the necessary permissions to execute its various functions. Please note that you do not have to run the InveStore service as an Automatic service. Install InveStore as a service and then set it to Manual. This will allow you to control InveStore as an application, while permitting InveStore to be properly authenticated in the operating system as a service. "); array_files[201]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/disable_devices.htm","2007-05-23","7K","Disable Devices","",""," Disable Devices Disable Devices Pegasus has provided a standalone utility that will automatically identify and un-claim within the Windows operating system, optical drives used by the local InveStore Storage Management system. Note: This should normally occur during installationof the InveStore software. To access this utility, go to the Windows Start menu, Programs, Pegasus InveStore folder, and select the Disable Devices option. Starting this will display the following screen: ·Select the Scan for Devices button to display the drives that may be disabled. ·Hi-light the drive you desire to disable from the displayed list. To proceed with disabling the device, select the Disable Devices button at the bottom of the screen. ·To close out the program, select Exit. "); array_files[202]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/console_opens_but_nothing_is_displayed_under_enterprise_node.htm","2007-05-23","16K","Console Opens, but Nothing is Displayed Under Enterprise Node","",""," Console Opens, but Nothing is Displayed Under Enterprise Node Console Opens, but Nothing is Displayed Under Enterprise Node This may occur for several reasons: 1) A device problem with the storage library. Make sure that the storage library is attached correctly to the SCSI Bus via a supported SCSI interface, and is seen properly in the Operating System. Check the InveStore log file (PDTLOG[ServerNameDate.LOG]) to see if any device level errors were reported. 2) This may be a permissions problem with the User Name and Password used to logon to the storage server, or with logging in through a Domain Controller rather than directly to the storage server. The problem here is that even though the storage sub-system has actually started (as verified in the InveStore log file) it is not beingdisplayedin the MMC. This is a permissions issue where the OS is denying the action. You must make sure that you have installed and started the InveStore software using the same LocalSystem account logon for that specific storage server. Do not use a temporary account, or a Domain account. You must also logon to the local storage server and not through a domain controller. Do the following: ·Reboot re-boot the server. ·Atthe Windows login screen look for the option Log On To. ·Make sure to select the option displayed there for (this computer). ·Make sure that you are using a LocalSystem User Name and Password with administrative permissions created on that server. ·Install the InveStore software. ·When prompted, reboot and use the same login sequence. ·Start the InveStore software as an application from the Program folder option. Note: You may also need to add your User name into the list to logon under the local security policy on the local storage server. This may be necessary in some cases even though it may already belong to the Admin group. 3) This can also occur when there is an attempt to access the storage server by using a remote login from another workstation. Permissions and authentification issues in the operating sy "); array_files[203]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/server_setup_and_subsystem_issues/calculating_the_true_scsi_bus_length_1.htm","2007-05-23","5K","Calculating the true SCSI Bus Length","",""," Calculating the true SCSI Bus Length Calculating the true SCSI Bus Length To accurately calculate the total SCSI BUS length of your storage configuration, add to the physical SCSI cable(s) length being used, 2 feet for each storage drive, and 2 feet for each library controller in the BUS chain. Example - Single Library with two (2) 5.2 GB drives: 2 drives + 1 controller x 2 ft = 6 ft of internal resistance 6 ft (internal resistance) + 3 ft (SCSI cable) = 9 ft Total Bus length. Note: This is within the SCSI Specification for this particular device. In some configurations you will find that the total BUS length exceeds the maximum allowed under the single-ended Host adapter specification for that device. This is especially true when connecting to libraries with 5.2 GB storage drives or higher, or libraries with a higher number of storage drives (5 to 10). We strongly recommend that library configurations that are at or that exceed their SCSI specification use a differential SCSI Host adapter card. This will insure that the proper signal strength necessary to ensure reliable communication on the BUS to the storage device is provided for. "); array_files[204]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/performance_management_1.htm","2007-05-23","29K","Performance Management","",""," Performance Management Performance Management Select the Performance tab to display a configuration screen that features vari ous tuning parameters for the behavior of the system. Within this screen are the following parameters: Request Mount Time - the maximum number of seconds that a request for a file on an off-line volume will wait for the vol ume to be mounted. If the volume is not mounted within the specified time, the user request fails. A message is sent to the operator console requesting that the specific media be mounted. It will repeat the request and continue to wait until the operator mounts the media and the request can be processed, or until the specified time has elapsed. ·Minimum & Default = 0 seconds ·Maximum = 65535 seconds (infinite wait, no time-out) Request Wait Time - the amount of time in seconds that a user request to read from or write to a volume waits for a drive to become available. If the request has not started within the request wait time limit, a failure message will appear, and the system will prompt for a response. It is recommended that you use the default for this value. ·Minimum = 30 seconds ·Maximum = 65535 seconds (infinite wait, no time-out) ·Default = 300 seconds Priority Wait Time - the amount of time in seconds before a pending request for an storage drive moves into the high priority queue. This parameter allows the priority of a request to be increased the longer it waits. The purpose is to help ensure that all requests are serviced by preventing high access volumes from hogging the drive resources. Eventually the priority should be bumped to the point where it will get serviced before the maximum wait time has expired. It is recommended that you use the default for this value. ·Minimum = 15 seconds ·Maximum = 65535 seconds (infinite wait, no time-out) ·Default = 30 seconds Lock Time - the amount of time in seconds that a drive can be locked by a specific volume before requests with higher priority for different volumes may force access to the drive. A volume w "); array_files[205]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/write_through.htm","2007-05-23","3K","Write Through","",""," Write Through Write Through The second option, Write Through, configures the system to per form write operations directly to the storage disk from file open to file close. This provides the assurance of data being immedi ately committed to storage – a must for some applications – how ever results in overall slower throughput and less efficient storage disk space usage. "); array_files[206]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/settings_management_2.htm","2007-05-23","17K","Settings Management","",""," Settings Management Settings Management Select the Settings tab to access Server Management parameters for tuning the file system as well as determining the behavior of the software under certain conditions. Within this screen are the following parameters: Replace Empty Files - controls whether or not zero-length files stored on storage media are replaced when you attempt to create a file by the same name. Checking this option treats a zero-length file as if it doesn’t exist, and allows a new file of the same name to be created. ·Default = No Retry Optical Errors - determines whether or not errors returned from the storage device drivers are retried during write requests. Premount All Disks - This setting indicates whether the InveStore file system should verify the presence and location of each volume within each library during startup. The process ensures that all of the media that is being tracked by the InveStore Storage Management file system at the time of the last shut down are indeed present at the next restart. This pro tects the system from unexpected problems due to media that may have been moved or removed via library front panel con trols while the server system was down. The default selection of YES will cause the PREMOUNT to occur. Selecting NO will prevent InveStore from making this system check, thereby speeding up the startup time of the system. Note: If the production site is experiencing problems or if a normal shutdown of InveStore does not occur, re-enable the Pre-mount option and restart the system. Under these circumstances, if a proper library inventory is not performed, problems accessing the storage media may result. To re-enable the Premount All Disks option, use the Windows Start Menu, Programs, and then the Pegasus InveStore folder and select the PDTEDIT program. Use this configuration program to make sure the PREMOUNT ALL option is enabled. Select Apply and Exit. Mount Validation- Enabling this option causes the system to validate each file while mounting. Enable this feature whe "); array_files[207]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/server_tools_2.htm","2007-05-23","8K","Server Tools","",""," Server Tools Server Tools InveStore features various configuration and setup tools that will help you get the most from your storage management system. The majority of the tuning parameters are accessed by using the right-click on the Server node, and then by selecting the Properties option: This opens up a Properties screen from which to select and modify various parameters and settings: The General tab shows the following information: Number of Volume Sets- The number of single and multi- disk volume sets in the local InveStore server Number of Volumes- The number of individual disk surfaces in the local InveStore server Number of Libraries- The number of storage hardware devices attached to the local InveStore server Up-Time- The amount of hours and minutes that the local server has been operating since the last startup sequence Company- The software distributor. Serial number- The InveStore product serial number for that specific server install. Version number- The version of InveStore software. "); array_files[208]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/optimizing_system_performance.htm","2007-05-23","4K","Optimizing System Performance","",""," Optimizing System Performance Optimizing System Performance The InveStore Storage Management v4 Software provides perfor mance parameters that are highly tunable to specific application requirements and considerations. Memory usage, caching, and other options can be easily config ured for your application. You can control drive allocation, the minimum time and maximum time a volume can remain in a drive and the priority of read over write requests, for example. There are a number of considerations that affect the performance of the storage system. The exact method needed to achieve peak performance depends a great deal on the equipment capabilities and how the system is used by your production appli cation. This chapter provides information on managing these parame ters for tuning your system. Note: This requires some analysis of the storage system, on the administrator’s part. Adding the maximum capacity of RAM for your server’s motherboard will have the greatest impact on performance. "); array_files[209]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/default_write_algorithm_recommendations.htm","2007-05-23","4K","Default Write Algorithm Recommendations","",""," Default Write Algorithm Recommendations Default Write Algorithm Recommendations For performance reasons Pegasus recommends that users choose the Lazy Write setting. As indicated, this feature offers signifi cant performance and disk usage advantages. Users however, should keep in mind that the nature of caching does expose the system to the possibility of data loss if the server should crash prior to the data being committed to storage disk. InveStore min imizes this risk by periodically committing data to storage auto matically. Note: If an InveStore user encounters any PC sub-system or library hardware problems, it is recommended that the Default Cache Write Algorithm be changed to Write Through until the PC or library problems are resolved and stable operation of the storage server is insured. "); array_files[210]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/improving_the_performance_of_your_storage_server.htm","2007-05-23","6K","Improving the Performance of your Storage Server","",""," Improving the Performance of your Storage Server Improving the Performance of your Storage Server System performance is a result of the combination of both system and program requirements, and the available resources necessary to execute them. Some install locations make the mistake of purchasing an expensive storage library and then trying to use a legacy server with marginal resources, to access and control that system. Spending thousands of dollars on a storage library and then connecting it to a legacy server with marginal resources will not provide satisfactory performance results. As with any server, sufficient system resources should be available for the scale of the job at hand. Here are a few simple suggestions for building your system: ·Use a current generation server: The minimum system processor should be at least a Pentium IV class processor or better. ·RAM - RAM is one of the most important resources for a Windows 2000/XP/2003 system. You should install enough physical RAM to ensure the system rarely has to utilize the Pagefile. For any current generation server, 2 GB of RAM should be an operational minimum. Although it is true that the system will work with the minimums printed on the box, building a system that performs should be your focus. Most experienced Windows OS users acknowledge that 2 GB is a good minimum starting point. ·To help you determine the resources being used by your system, start the InveStore storage server system and any related applications. Then use the Windows Task Manager to determine how much RAM your system has allocated. Typically you should add RAM if the available physical RAM under load, is less than 100 MBs of free memory. "); array_files[211]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/lazy_write.htm","2007-05-23","6K","Lazy Write","",""," Lazy Write Lazy Write The default and recommended storage subsystem setting is Lazy Write. This InveStore feature employs high performance RAM caching to enhance the speed and efficiency of data writing and retrieval. The algorithm delays writes to storage disk, flushing files in the background at a later time. A completion of the write is returned to the application before the data is actually written onto the storage disk surface. This frees the application to con tinue with other processes rather than being delayed by the slower speeds of the library and storage drives. Lazy Write incorporates a background idle time thread for flush ing data to the storage disk. Anytime the system is idle, the back ground thread will wake up and commit cached data. This helps eliminate performance degradation that can occur if the cache becomes full during heavy operation and forces migration. With Lazy Write, InveStore writes data from the RAM cache to storage disk in a contiguous thread that is more efficient for throughput and significantly reduces file system overhead. In addition, recently active files remain in the cache buffer allow ing files to be instantly recalled. The net result of using Lazy Write is faster write-throughput and less overall disk space usage. "); array_files[212]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/flush_on_close.htm","2007-05-23","3K","Flush on Close","",""," Flush on Close Flush on Close The third option, Flush on Close, opens and writes files to a RAM cache – which lets InveStores cache-write algorithms coalesce data to more efficiently fit in given sectors – but per forms a full flush of data to storage upon the write close. Once the write finishes, a complete is returned to the application. This method offers a combination of efficient disk usage and the security of writing to disk before freeing the application to move on to other tasks. "); array_files[213]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/default_write_algorithm.htm","2007-05-23","4K","Default Write Algorithm","",""," Default Write Algorithm Default Write Algorithm The Default Write Algorithm controls whether InveStore uses system RAM as a part of its the write process to the storage tar get. InveStore’s three write algorithms: Lazy Write: writes data to a primary RAM cache and utilizes a back ground process to move files to storage. Flush on Close: writes data to a primary RAM cache and flushes data to storage upon file close Write Through: writes data from start to finish directly to storage "); array_files[214]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/optimizing_system_performance/cache_management_1.htm","2007-05-23","14K","Cache Management","",""," Cache Management Cache Management Select the Cache tab to display a configuration screen that features tuning parameters specific to the RAM caching. Within this screen are the following parameters: Cache Buffers - Determines the number of buffers that are allocated and used from the Windows operating system for InveStore read and write processes. Approximate Values: 1 Buffer = 64 KB RAM 100 Buffers = 6 MB RAM 1000 Buffers = 60 MB RAM Increasing the Cache Buffers (based on available RAM and PageFile) will improve the overall Read and Write performance of the InveStore v4 system. ·Range: 100 – 1000 ·Default: 100 Minimum Cache Page - Future v4 release. Maximum Cache Page - Future v4 release. File Position Threshold; Block Size Threshold - influence read and write behavior as follows: When reading: if the current file position is greater than or equal to the File Position Threshold, and, the size of the data block being retrieved is greater than or equal to the Block Size Threshold, the data block will not remain in the cache after it is read. When writing: if the current file position is greater than or equal to the File Position Threshold, the data block will not remain in the cache after it is written. Block Size Threshold has no effect on writing. File Position Threshold ·Range: 0-4GB ·Default: 1024Kb Block Position Threshold ·Range: 4GB ·Default: 0 The defaults are 1KB and 0KB, respectively. Commit Threshold - determines how often the background cache thread wakes up and flushes dirty cache buffers. This value, expressed in seconds, should be set according to the needs of your application. A short time interval will flush dirty cache buffers more often and can cause a decrease in performance. Data remains in the cache for a shorter period of time. By selecting a greater time interval, data will flush from the cache less frequently which results in better performance. This however increases the risk of data loss in the event of a system failure because data remains the cache longer. Setting this value too hig "); array_files[215]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/volume_sets_node_1.htm","2007-05-23","10K","Volume Sets Node","",""," Volume Sets Node Volume Sets Node The InveStore Storage Management Software provides the ability to manage single or multi-surface volumes referred to as Volume Sets. The next level of the management console is a folder icon labeled Volume Sets. This object is visible whenever there is a storage device attached and operating on the system. The Volume Sets icon will not appear without a functional storage device attached and operating on the server. Right mouse click on the folder to view the options available to you for managing volumes. Volume Sets Right Mouse Click Options: ·Format Volume Set starts the Format Volume Set Wizard from which you are able to create new volume sets. ·Mount Volume Set lets you Mount a single or multi-surface volume set within a library. ·Unmount Volume Set lets you Unmount a single of multi-surface volume set from a library. ·Properties The Properties screen provides details on the specific Volume Set. This includes: Total Space- the total space of that volume set Free Space- the available storage capacity of the volume set. Watermarks- the directory and file creation watermarks set by the administrator. Current Write Surface- the member of the volume set that is currently being written to and detail on the media. As well as details on Last Access, Last Modify, and Create time. "); array_files[216]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/settings_management_1.htm","2007-05-23","8K","Settings Management","",""," Settings Management Settings Management Click on the Settings tab to display a configuration screen that features parameters for tuning the file system as well as determining the behavior of the software. The following are the parameters that may be modified: ·Replace Empty Files ·Retry Optical Errors ·Premount All Disks ·Mount Validation ·Delete Files ·Offline Drives ·Drive Biases ·File System ·VIM Note: For further details on this, please view the information in the Help section on Optimizing System Performance. "); array_files[217]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/server_tools_1.htm","2007-05-23","4K","Server Tools","",""," Server Tools Server Tools InveStore features various configuration and setup tools that will help you get the most from your storage management system. The majority of the tuning parameters are accessed via the icons found in the Properties option. This opens up a screen from which to select and modify various parameters and settings: "); array_files[218]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/investore_enterprise_1.htm","2007-05-23","7K","InveStore Enterprise","",""," InveStore Enterprise InveStore Enterprise At the top level of the management console is a folder icon labeled InveStore Enterprise within which are found all of the folders and icons that provide access to storage management functions available to the system administrator. Right mouse click on the folder to reveal the first set of options for managing InveStore servers on the network -- your Enterprise. ·Mount Volume Set- Mount a Volume Set from any InveStore server on the network: You will specify the specific server and library from which to execute the mount in. Note: An operator must be present at the library used to manually insert the media into the mail-slot of the device when prompted. ·Unmount Volume Set- Unmount from any InveStore server on the network. Selecting this opens the following screen: You will select the specific Server, Volume Set, and Library to execute the Unmount. Note: An operator must be present at the library used to manually remove the media from the mail-slot of the device when prompted. "); array_files[219]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/performance_management.htm","2007-05-23","8K","Performance Management","",""," Performance Management Performance Management The Performance tab displays the various configuration and tuning parameters for the behavior of the system. Within this screen are the following parameters: The parameters that may be viewed and modified from this screen are: ·Request Mount Time ·Request Wait Time ·Priority Wait Time ·Lock Time ·Hold Time ·Maximum SCSI Transfer Size ·Per File Write Cache Size ·System Bias ·Enable Write Caching for UDO Drives Note: For further details on this, please view the information in the Help section on Optimizing System Performance. "); array_files[220]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/navigating_the_management_console.htm","2007-05-23","4K","Navigating The Management Console","",""," Navigating The Management Console Navigating The Management Console This section provides an overview for all of the new features and functions of the InveStore Storage Management Enterprise Software. Easy-to-use Graphical User Interface InveStore v4 features an easy-to-use graphical user interface (GUI) that presents administrative functions for the storage management system in a tree-like structure similar to the Windows Explorer interface. This chapter provides a summary overview of the InveStore v4 GUI, from top to bottom and briefly explains each feature. With the information contained here, you can quickly determine which functions are available to you at any given point in the management console. A few minutes spent displaying the various views and their related folders and Icons will quickly allow the administrator to become familiar with the layout and functional characteristics of the InveStore v4 interface. "); array_files[221]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/libraries.htm","2007-05-23","9K","Libraries","",""," Libraries Libraries InveStore provides the ability to support and manage one or more storage devices, or libraries, attached to a single server. Management of the library hardware is found at the next level of the management console, the Libraries view. This level is visible whenever there is at least one storage device attached and operating on the system. Note: The Libraries view will not appear without a functional storage device attached and operating on the server. Right mouse click on the folder to view its options: Right click options: ·Format Volume Set- starts the Format Volume Set Wizard from which you are able to create new volume sets. ·Mount Volume Set- lets you mount a single or multi-surface volume set within a library. ·Unmount Volume Set- lets you Unmount a single of multi-surface volume set from a library. ·Properties- is an informational screen that shows the following details about the library: Number of Libraries- the number of libraries attached to that specific server. Number of Drives- the number of physical storage drives for that specific server. Number of Slots- the number of physical storage surfaces for all libraries on that specific server. Free Slots- the physical slots available for all libraries on that specific server. "); array_files[222]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/investore_server_node.htm","2007-05-23","3K","InveStore Server Node","",""," InveStore Server Node InveStore Server Node Click the InveStore Enterprise folder to reveal the next function in the tree, the InveStore Server. This icon represents the local Windows server using the name assigned by your LAN administrator. Right mouse click on the icon, (STORAGESRVR1 in this case) to reveal several options. "); array_files[223]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/investore_event_logs_1.htm","2007-05-23","4K","InveStore Event Logs","",""," InveStore Event Logs InveStore Event Logs Right click on the Server node and select the Event logs to view the InveStore log files. These log files display local system activity for the current day. Within this window you can view details regarding system startup, media handling, hardware errors, and other information about the operation of the system. A new Log file is created every 24 hours. To view a specific log file, click on the selected log for it to be displayed: Note: For further details on how to read a log and the information contained in the event log, view the Help section on Managing the Storage Subsystem. "); array_files[224]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/general_server_information_1.htm","2007-05-23","5K","General Server Information","",""," General Server Information General Server Information Number of Volume Sets- The number of single and multi- disk volume sets in the local InveStore server Number of Volumes- The number of individual disk surfaces in the local InveStore server Number of Libraries- The number of storage hardware devices attached to the local InveStore server Up-Time- The amount of hours and minutes that the local server has been operating since the last startup sequence Company- The software distributor. Serial number- The InveStore product serial number for that specific server install. Version number- The version of InveStore software. "); array_files[225]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/backup_management.htm","2007-05-23","4K","Backup Management","",""," Backup Management Backup Management Click on the Backup tab to display the volume backup configuration screen. Here you can configure and schedule the platter-to-platter backup of volumes mounted within a library. Note: For further details on this, please view the Help section on Backing up a Volume Set. "); array_files[226]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/cache_management.htm","2007-05-23","7K","Cache Management","",""," Cache Management Cache Management Cache Management provides access to the specific RAM caching parameters for your system. Click on the Cache tab to display a configuration screen which features tuning parameters specific to the RAM caching. Within this screen are the following parameters: The parameters that may be viewed and modified from this screen are: ·Cache Size ·Maximum Cache Page ·File Position Threshold; Block Size Threshold: ·Commit Threshold ·Default Write Algorithm Note: For further details on this, please view the information in the Help section on Optimizing System Performance. "); array_files[227]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/enterprise_properties_1.htm","2007-05-23","5K","Enterprise Properties","",""," Enterprise Properties Enterprise Properties Selecting the Enterprise Properties screen will display the following information: Number of InveStore Servers - the number of InveStore servers configured on the network. Number of Volume Sets - the number of single or multi-disk volume sets in all InveStore servers on the network. Number of Volumes - the number of individual disk surfaces in all InveStore servers on the network. Number of Libraries - the number of InveStore controlled storage hardware devices on the network. Number of Libraries – the number of individual storage libraries for all of the InveStore servers contained in the Enterprise. Note: For further details on this section, view the information contained under Managing the Storage Subsystem. "); array_files[228]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/navigating_the_console/action_icons.htm","2007-05-23","7K","Action Icons","",""," Action Icons Action Icons Each view or level from the InveStore console will present the administrator with options for controlling the various functions within the storage server sub-system. These functions may be accessed by right click options on the level, or by the Action Icons displayed in the tool bar, for each specific level or view. This provides the administrator the ability to quickly access a feature or function by selecting the view (such as the Enterprise or Server view) and then the function by selecting the desired Action Icon. The following is an example of some of the Action Icons that may be accessed from the Enterprise view: Refresh In the above screen, you see the Refresh option selected. The Refresh option executes a refreshing of the console display of all local and remote servers. The next screen is an example of some of the Action Icons that may be accessed from the Server view: In this case, the Action Icon provides quick access to the Server properties screen. "); array_files[229]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/volume_sets_node.htm","2007-05-23","3K","Volume Sets Node","",""," Volume Sets Node Volume Sets Node InveStore also presents a Volume or Volume Set view of the storage system. This presents the administrator with information, control and management of an individual Volume or Volume set. Control at this node is exercised only with the specific volume or volume set selected and not with all volumes globally: "); array_files[230]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/volume_sets_root_right_mouse_click_options.htm","2007-05-23","4K","Volume Sets (root) Right Mouse Click Options","",""," Volume Sets (root) Right Mouse Click Options Volume Sets (root) Right Mouse Click Options Format Volume Set starts the Format Volume Set Wizard from which you are able to create new volume sets. Mount Volume Set lets you mount a single or multi-surface volume set within a library. Unmount Volume Set lets you Unmount a single of multi- surface volume set from a library. Properties displays information on all volume sets in server. "); array_files[231]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/volume_sets_root_properties.htm","2007-05-23","6K","Volume Sets (root) Properties","",""," Volume Sets (root) Properties Volume Sets (root) Properties This provides you with information on all of the Volume Sets that are in the library: ·Number of sets – The total number of volume sets within the server. ·Number of disks – The total number of disk within all the volume sets ·Free Space – Total space available or free for all volume sets. ·Total Space – Total space for all volume sets. "); array_files[232]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/volume_set_specification.htm","2007-05-23","5K","Volume Set Specification","",""," Volume Set Specification Volume Set Specification Volume Sets (the spanning of multiple disk surfaces into one functional volume) is one of the significant new features of the InveStore v4 Storage Management Software. This allows the user to go beyond the limitations of individual disk cartridges, thereby increasing the capacity and versatility of how applications use the storage server. Creating a Volume Set uses a process of combining individual media cartridges within a library device, and making them appear to be a single contiguous volume. The first surface of the first disk cartridge is typically referred to as the root volume, and all other surfaces are referred to as member volumes. The InveStore v4 data allocation algorithm allocates space from the first member volume until it is completely full, then continues writing to other members to that set. To prevent catastrophic data loss, the InveStore algorithm does not store the entire directory on the root volume. Each surface within the volume set is self-describing. Should any surface within that Volume Set become damaged, only the data on that surface is lost. All other members of the volume set are fully accessible allowing any volume set to be partially mounted and any number of cartridges can be offline for the volume set and the remaining surfaces will be fully accessible. "); array_files[233]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/un_mounting_a_volume.htm","2007-05-23","12K","Un-mounting a Volume","",""," Un-mounting a Volume Un-mounting a Volume Note: You will NOT use the front panel buttons on the library for this procedure. To un-mount a volume, right-click on the Server view (take a media out of the library or drive), and select the Unmount Volume Set option: ·From the Volume Set pull down, select the volume you want to Unmount. Offline Location: For ease in tracking offline volume sets, you may add information in this area describing the exact location that you are storing the offline volume in. Unmount Type: You may track the location of an offline volume set, recording an offline location if desired. To track an un-mounted volume set, select the Keep Cache option. If you do not want to track the offline location of a volume set, select the Delete Cache option. Note: If you have selected the Keep Cache option, once the volume set is un-mounted from the library, the volume will still be listed in the folder contents to the right of the Library view. Bar Code: When the user un-mounts a Volume Set the bar code information for the root member is displayed as part of the unmount information. "); array_files[234]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/volume_properties_surface_.htm","2007-05-23","4K","Volume Properties (Surface)","",""," Volume Properties (Surface) Volume Properties (Surface) Selecting Properties shows information displays specific information on a specific surface in a volume set: This includes information on the volume such as Total Space; Free Space; and information on when the volume was last modified and accessed. "); array_files[235]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/understanding_storage_libraries.htm","2007-05-23","3K","Understanding Storage Libraries","",""," Understanding Storage Libraries Understanding Storage Libraries InveStore provides the ability to support and manage one or more storage devices, or libraries attached to your Windows server. It is important to address the correct library for any mount or format operation executed from the InveStore console. InveStore recognizes two types of libraries: "); array_files[236]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/settings_management.htm","2007-05-23","9K","Settings Management","",""," Settings Management Settings Management Click on the Settings tab to display a configuration screen that features parameters for tuning the file system as well as determining the behavior of the software. The following are the parameters that may be modified: ·Replace Empty Files ·Retry Optical Errors ·Premount All Disks ·Mount Validation ·Delete Files ·Offline Drives ·Drive Biases ·File System ·VIM Note: For further details on this section, view the information contained under Managing the Storage Subsystem and Optimizing System Performance. "); array_files[237]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/storage_server_node.htm","2007-05-23","5K","Storage Server Node","",""," Storage Server Node Storage Server Node The Storage Server node presents the administrator with control and management of the specific Windows server selected and its attached storage libraries. Control can be exercised for all attached storage libraries and volumes to that server, or on an individual storage library and volume basis further down the level. Right click on the Server node displays the following options: The Format, Unmount, and Mount options for Volume Sets automatically starts up the InveStore Wizards for these functions. The specific steps of these functions are discussed in detail later in this same Help section. "); array_files[238]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/the_investore_console_nodes.htm","2007-05-23","4K","The InveStore Console Nodes","",""," The InveStore Console Nodes The InveStore Console Nodes The InveStore Console presents the operator with various Nodes or Views of their storage sub-system. Each node has a specific Action menu, and a Toolbar with tool icons that provide the various functions related to the current view. InveStore v4 Storage Management Software is highly configurable and provides easy access to controlling and managing your storage sub-system from various places within the console screen. "); array_files[239]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/renaming_a_volume.htm","2007-05-23","5K","Renaming a Volume","",""," Renaming a Volume Renaming a Volume Use the Rename Volume option from the Volume Sets right click screen to change the name of a volume set. Volumes are usually renamed to prevent two volumes from having the same name. Renaming is also useful when backing up volumes. ·You may right click on the Volume Set view, and select the Rename option: This will provide an Explorer like ability or renaming a folder, to rename the volume set: "); array_files[240]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/reserved_volume_naming_conventions.htm","2007-05-23","7K","Reserved Volume Naming Conventions","",""," Reserved Volume Naming Conventions Reserved Volume Naming Conventions The InveStore file system will generate the following names under the conditions described. These are reserved names for the InveStore file system. !UnknownFileFormatxxxx The name created for all volumes mounted that contain a format that is not recognized by the InveStore file system. !UninitializedVolumexxxx The name given to an un-initialized (unformatted) volume imported into the library. !UnreadableVolumexxxx The name given to a volume when the media failed to successfully mount. This normally indicates a media level problem with the media itself. !FailedFormatxxxx The name given to a volume when the media failed to successfully complete a format operation. This may indicate a problem with the storage drive or the media itself. !ReuseableVolumexxxx The name given to a volume that was recycled by the administrator for re-formatting and reuse in the system. !FreedVolumexxxx The name given to a volume that was Erased by the administrator for reformatting and reuse in the system. Note: xxxx is a four-digit number starting with 0000 and is incremented by one for each volume of a particular type. "); array_files[241]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/scsi_request_sense_key.htm","2007-05-23","9K","SCSI Request Sense Key","",""," SCSI Request Sense Key SCSI Request Sense Key Perhaps the most significant feature of the InveStore log file is its ability to capture the SCSI request sense key data that is reported by an storage device. SCSI request sense key data is the internal data that the storage device itself reports to ASPI when it experiences hardware level error conditions. InveStore simply traps this data into the log file, for purposes of assisting in troubleshooting. Using the tables found in the device manufacturers SCSI command manual for that specific device, definitions are provided that can greatly aid in the resolution of a hardware problem. The following is an example section of a log file that is displaying Request Sense Key data: In the above-recorded instance, the log file is showing that the device at SCSI ID 02 (which in this case is an storage drive in a library) reported the SCSI Request Sense key of 04,09,02 during a write with verify operation to the target. The first byte of the Sense Key information trapped in the log gives the general category for the error condition. In the above example Sense key 04 is for the general category of a hardware error. The general categories that may be displayed in the log are: The second and third bytes of information that are trapped in the log is the additional sense code and the additional sense code qualifier. These are device specific codes for a given storage library or drive. Note: You must use the manufacturer’s SCSI command manual for that device to determine what the specific sense key indicates. Using the tables in the device manufacturer’s SCSI command manual, the sense key 09,02 is a focus servo failure. A servo (motor in the storage drive) failed the operation. Now that the failure has been identified the troubleshooting efforts can now be focused on this drive. The drive can be placed offline or replaced, enabling a quicker transition back into a normal production environment. "); array_files[242]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/server_tools.htm","2007-05-23","5K","Server Tools","",""," Server Tools Server Tools InveStore features various configuration and setup tools that will help you get the most from your storage management system. The majority of the tuning parameters are accessed via the icons found in the Properties option. This opens up a screen from which to select and modify various parameters and settings: Note: The Property tabs for Settings, Cache, and Performance are discussed in detail in the section under Optimizing System Performance. The Backup Schedule is discussed in detail in the section on Backup. "); array_files[243]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/remount.htm","2007-05-23","4K","Remount","",""," Remount Remount Selecting the Remount from the right-click options will allow the user to rebuild the InveStore cache structures stored on the local hard drive for all of the members of a specific volume set. By only targeting the one specific volume set, this function saves substantial time by avoiding the need to rebuild cache on all volume sets in the storage device or devices. "); array_files[244]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/other_mount_options.htm","2007-05-23","5K","Other Mount Options","",""," Other Mount Options Other Mount Options When you are mounting an existing member of a volume set that was created using more than one piece of storage media (multiple surfaces on multiple media), the following screen will be displayed: This allows you mount the additional members of a volume set so that the complete set may be accessible if needed. Select the Ok button. Note: If you do not desire to continue with the mounting of the volume set at this point, select the Eject Members option, and the member will be ejected to the mail-slot of the library. "); array_files[245]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/mounting_or_pre_mounting_a_storage_volume.htm","2007-05-23","14K","Mounting or Pre-mounting a storage volume","",""," Mounting or Pre-mounting a storage volume Mounting or Pre-mounting a storage volume Note: You will NOT use the front panel buttons on the library for this procedure. To mount a volume set (import a media into the storage library), or pre-mount media for formatting right-click on the Server node and select Mount Volume Set option: ·The following display appears. You will now select the Library that you want to mount the Volume/Volume Set into. ·Leave the wildcard Volume Set name *. InveStore will automatically READ the volumes inserted. ·The mail-slot of the library will automatically open. Place the media into the mail-slot of the library. ·Select the Mount button. You will then be prompted to place the storage media into the mail-slot of the library: InveStore will issue the necessary robotic commands to move the media for mounting. An indicator screen will provide a status of the Mount process: You will be prompted for additional members of a volume set, if applicable. Place these in the mail slot one at a time as prompted and then select the Ok button. Important Note: When mounting multi-member volume sets with more than 2 surfaces, you must first complete the mounting of all members of that volume set, before attempting to start a new mount process for a separate volume set. "); array_files[246]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/performance.htm","2007-05-23","12K","Performance","",""," Performance Performance The Performance tab displays the various configuration and tuning parameters for the behavior of the system. Within this screen are the following parameters: The parameters that may be viewed and modified from this screen are: ·Request Mount Time ·Request Wait Time ·Priority Wait Time ·Lock Time ·Hold Time ·Maximum SCSI Transfer Size ·Per File Write Cache Size ·System Bias ·Enable Write Caching for UDO Drives Note: For further details on this section, view the information contained under Optimizing System Performance. "); array_files[247]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/mounting_bar_code_media.htm","2007-05-23","4K","Mounting Bar Code Media","",""," Mounting Bar Code Media Mounting Bar Code Media During the startup sequence the InveStore software will determine if the storage library supports bar codes. If the storage library does support bar codes, and media with bar codes is present InveStore will mount the media into the system and store the bar code information for each disk surface in the individual surface properties screen (right-click on surface and select Properties). Formatted Volume Sets that are mounted will also have bar code information associated with them. This will be displayed for the ROOT surface of the Volume Set. A Volume Set will only associate to the bar code of Member 0 of that Volume Set. This association of a bar code with the Volume Set record will occur during a mount or format operation. "); array_files[248]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/media_used.htm","2007-05-23","4K","Media Used","",""," Media Used Media Used The media typically used for formatting in a volume set are the un-initialized volumes with the naming convention of !UninitializedVolumexxx: Note: Media that may also be used in a format routine are the media with the naming convention of !ReusableVolume and !FreedVolume. "); array_files[249]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/library_properties_individual_.htm","2007-05-23","9K","Library Properties (Individual)","",""," Library Properties (Individual) Library Properties (Individual) Right mouse click options on an individual Library, reveals the Properties option for that library: Name: Name assigned by operator in the InveStore software for library identification. Type: The type of storage device (jukebox, standalone drive). Status: Online or Offline. Slots: the number of internal slots this library is configured with. The slots will hold the media used for storage. Drives: the number of internal drives this library is configured with. Revision: the firmware revision for the library controller. SCSI ID: the configured SCSI ID for the library controller. Pickers: the number of robotic transports this library is configured with. Mailslots: the number of mail slots (jukeboxes). LUN: the configured LUN ID for the library controller PORT: the SCSI adapter card assignment in the server used to control this library. Vendor: the manufacturer of the storage library (Hewlett Packard in this case). Product: the manufacturer’s SCSI inquiry model number (C1100J by HP in this case). "); array_files[250]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/libraries_properties_root_.htm","2007-05-23","5K","Libraries Properties (root)","",""," Libraries Properties (root) Libraries Properties (root) Right mouse click options reveals the properties for the Libraries node (root): Number of Libraries - The number of libraries on that server. Number of Drives - The number disk drives in the libraries. Number of Slots - The number of physical slots for media in the storage libraries on the server. Free Slots - The number of free physical slots for media in the storage libraries on the server. "); array_files[251]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/libraries_node.htm","2007-05-23","5K","Libraries Node","",""," Libraries Node Libraries Node The Libraries node presents the administrator with access to various operator functions that deal with the control of the specific library and manipulation of the media in that library. This involves the Volume and Volume sets within your storage libraries, and the physical hardware of your storage devices. Management of the library hardware is found beneath the Enterprise level in the console via the icon labeled Libraries. This level is visible whenever there is at least one storage device attached and operating on the system. Right Click from the Libraries node presents the following options: "); array_files[252]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/how_read_the_event_log_files.htm","2007-05-23","6K","How Read the Event Log Files","",""," How Read the Event Log Files How Read the Event Log Files Note: Hi-lights added in RED: "); array_files[253]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/investore_event_logs.htm","2007-05-23","20K","InveStore Event Logs","",""," InveStore Event Logs InveStore Event Logs General Format and Content of the InveStore Event Log Files One of the important features contained within the InveStore Storage Management software is the internal log file that is generated when the software is in operation. This log file is an invaluable tool in assisting with the identification of problems that may be encountered while using the storage library. To locate and open an InveStore event log(s), right click on the Server node and select Event Logs. The InveStore log files contain a complete description of all storage system operations and errors that occur. It also contains informational logging of events that provide the users with an audit trail of various actions that have occurred. Note: Informational entries in the log are not errors and should not be reported to Pegasus Disk Technologies. InveStore Log files are created and stored in the following sub-directory: PDTLOG The file name consists of your storage server’s assigned name by your administrator, followed by the date on which the log file was created. The file extension is .LOG. Example: [Server’s name]013005.LOG = STORAGESRVR013005.LOG StorageSrvr being the assigned name of the above example server. The above file name is for the log file that was generated on January 30th, 2005. For each new day that the InveStore Console is initialized, a new log file is created. Note: Successful READ or WRITE operations are not recorded in the log file. Only errors messages that indicate a problem are recorded. Some of the standard operations found in the log file include: ·The startup and shutdown of storage library ·Identification of SCSI adapter card ·Identification of storage library ·SCSI ID and firmware revision of storage devices ·Format operations ·Mount operations ·Unmount operations Each of the entries in the log file has a TIME stamp followed by messages or error codes indicating the nature of the operation or error condition. This allows tracking of problems in a more efficient fashion. The e "); array_files[254]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/intelligent_spanning.htm","2007-05-23","11K","Intelligent Spanning","",""," Intelligent Spanning Intelligent Spanning InveStore v4 creates volume sets that use Intelligent Spanning capabilities. This provides application control of the volume set size. At format time, the application can choose one of the following two options: ·The volume set size is permanently set which prevents it from ever being grown. ·The volume set size is programmed to grow automatically. When the volume set runs out of space, InveStore will automatically take any blank disk within the library and add it to the volume set. An upper limit to such a volume set can be specified to prevent it from becoming too unwieldy. The order in which the disk surfaces of the volume set are written, is fully configurable by the application. ·Contiguous order writing instructs the system to write to side A followed by side B of each disk. This works well with single drive libraries since only one surface can be accessed at a time. ·Staggered order instructs the system to write to side A of each disk in the volume set followed by side B. This approach works best for multi-drive libraries, as more data can be accessible at any given time since only one side of a disk can be accessed in the drive. Intelligent Spanning automatically clusters all of the data within a subdirectory to a single surface whenever possible. The application can specify that the system reserve a given amount of space for each subdirectory created. If this space is not available, the directory and all its files are written to the next available surface. Intelligent Spanning reserves a configurable amount of space for file updates on each surface. This space is not used for new files. This feature helps prevent files from being spread across multiple surfaces, as time goes on, and greatly reduces the severe performance degradation that volume sets incur over time. Intelligent Spanning also uses an automatic copy feature when a given file is updated and there is no space left on that surface. If the fixed size is below a configurable threshold, the entire fil "); array_files[255]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/individual_volume_set_individual_properties.htm","2007-05-23","4K","Individual Volume Set (Individual) Properties","",""," Individual Volume Set (Individual) Properties Individual Volume Set (Individual) Properties Selecting the Properties for a specific volume set displays the following screen: This property screen provides details specific to that volume set. This includes Total Space and Free Space (for all the surfaces contained in the volume set); The number of surfaces included in the volume set; Extensibility (Fixed, Manual, Automatic); The Current Write Surface; Media type; and Access time information. "); array_files[256]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/handling_volumes.htm","2007-05-23","3K","Handling Volumes","",""," Handling Volumes Handling Volumes Familiarize yourself with the following terms that relate to libraries: "); array_files[257]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/format_volume_set_step_2.htm","2007-05-23","34K","Format Volume Set: Step 2","",""," Format Volume Set: Step 2 Format Volume Set: Step 2 Step 2: There are several parameters by which you may format a given volume set: ·Write Order- The Write Order or MAP_SCHEME determines the order to which volume members are written. If CONTIGUOUS mapping is chosen, the flip side of a volume is used before progressing to the next volume. If STAGGERED mapping is used, the A-sides of all the volumes in a volume set are used, then the B-side. ·Volume Set Type- EXTENSIBILITY affects whether and how new volumes may be added to the volume set you are creating. Fixed extensibility means the number of volumes in the set is permanently fixed at format time. Manual extensibility means that only the user can add volumes to the volume set. Automatic extensibility meansthat the system can automatically add erased or re-useable surfaces to the volume set as needed. If the volume set is automatically extensible, it is also manually extensible. Important Note: The Volume Set Type is permanently set at the time of creating the volume set, and cannot be changed at a later time. ·Format Type- At this time, this is limited to PEGASUS_ARCHIVE_FILESYSTEM. ·Directory and File Creation Watermark- To minimize disc thrashing, InveStore clusters related files and subdirectories on the same volume (as opposed to having the files scattered randomly over many volumes within a volume set). InveStore also avoids having files span volumes, since any access to such a file would very likely cause thrashing. However, InveStore will not require clustering, since in some scenarios (backups or chronological archiving of data with no updates, for example) simply filling up the volumes sequentially is the best strategy. To facilitate these goals, we do the following: 1. A file is always written to the same volume that contains its parent sub-directory, if possible. 2. A sub-directory is always written to the same volume that contains its parent sub-directory, if possible. 3. Volume sets have a user-defined File Creation Watermark value. This value d "); array_files[258]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/general_server_information.htm","2007-05-23","6K","General Server Information","",""," General Server Information General Server Information The General tab displays specific information on the server: Number of Volume Sets: The total number of Volume Sets in all libraries attached to that server. Number of Volumes: The total number disk surfaces in all the Volume Sets, in all Libraries attached to that server. Number of Libraries: The total number of storage libraries (jukebox, changers, standalone etc) attached to that server. Up-time: The total number of hours and minutes the server has been running in the current session. Company: The software distributor’s name. Serial Number: Your InveStore product serial number for that server install. Version: The InveStore product version. "); array_files[259]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/formatting_bar_code_media.htm","2007-05-23","7K","Formatting Bar Code Media","",""," Formatting Bar Code Media Formatting Bar Code Media The format screens have been modified to accommodate bar code technology. The user may either select media for formatting from a Media Group (as it is currently done with standard media) or to select which Individual Disk they wish to format as member 0 of the Volume Set. Media Group: The user will follow the normal steps used to begin the format process by selecting Format Volume Set from one of the console nodes. In Step 2 of the format wizard, the user selects a media group from the Media Group to Format field. The actual disk surfaces that are used for the Volume Set is then automatically selected by the InveStore software and is not under user control. Individual Disk: You may select the actual disk (and its associated bar code) that you desire to format as member 0 of a Volume Set. This is accomplished by right-clicking on a specific unformatted media surface (displayed under the Volume Sets node) and then selecting Format Volume Set. The default volume set name displayed will be the bar code information for that actual disk. The user may modify the default name as desired or leave the bar code as the volume name for tracking purposes. In the case of multi-surface volume sets the user will only be able to select the first disk for the Volume Set (member 0). The InveStore software will automatically select any additional disks required to create the Volume Set for the appropriate size and extensibility. "); array_files[260]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/format_volume_set_step_1.htm","2007-05-23","12K","Format Volume Set: Step 1","",""," Format Volume Set: Step 1 Format Volume Set: Step 1 Right-click on the Server node and select the Format Volume Set option. This will open the Format Volume Set Wizard. The Format Volume Set wizard is used to initialize all media for use within the InveStore system. This is Step 1 of the two-step process in creating volume sets: ·The Media Type is defined by whether you are using WORM or Re-writable media. You cannot interchange media types within the same volume set. Make sure that the type of media you select, is all ready mounted in the library. ·The Library Name is the name of the physical storage library that you are formatting the volume set in. Make sure to specify the correct library. ·Volume Name: Enter a unique volume name for the new Volume Set, excluding the following characters: ~ ! @ # % ^ & * ( ) ? + ; : ,-/ ·Select Next. "); array_files[261]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/formatting_a_volume_set.htm","2007-05-23","6K","Formatting a Volume Set","",""," Formatting a Volume Set Formatting a Volume Set The InveStore media format is optimized for use with storage media (both WORM and Re-writable) and provides an operating system independent format that allows data transportability across operating system platforms. All media must be formatted with the InveStore file system before data can be written to the storage volumes. Note: The media must first be Pre-Mounted into the library device. (For further details please see Mounting or Pre-mounting a Volume Set.) "); array_files[262]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/forced_mount.htm","2007-05-23","6K","Forced Mount","",""," Forced Mount Forced Mount Under certain circumstances you may only need to mount an incomplete volume set. This may be due to a damaged member of a volume set, the need to access only certain information contained on a large volume set, or may be due to missing members of a volume set. If you desire to mount an incomplete volume set, mount the members of that volume set you desire, and then select the Force Mount button. This will mount those members as READ-ONLY for access. The Mount Status in the Volume Set Properties screen for that volume set with be Incompletely Mounted, with a READ-ONLY attribute. Once the process completes the mounting of all members of the volume set you will see the volume(s) displayed under the Volume Sets view. "); array_files[263]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/error_codes_in_the_investore_log_files.htm","2007-05-23","6K","Error Codes in the InveStore log files","",""," Error Codes in the InveStore log files Error Codes in the InveStore log files The log will also record various errors that may occur in normal operation and use of the system. The error messages are provided in two formats. Hex errors: The first format is an InveStore numbered Hex code in parenthesis within the log. The following is an example from a log file: 16:17:39 (Error) Not a PDT labeled disk: Error Code = 175 (0x00af) LINE: 382, FILE: LMISC.c The Hex error code showing in the above example is 0x00af. In this case the Hex error definition is Not a Pegasus Formatted Disk. A disk was encountered in the storage device that had not been formatted with the Pegasus File System. Note: The definitions for the Hex error codes are located under Error Codes. "); array_files[264]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/enterprise_right_click_functions.htm","2007-05-23","7K","Enterprise Right Click functions","",""," Enterprise Right Click functions Enterprise Right Click functions You may access three functions from the right click menu on the Enterprise node: ·Mount Volume Set- Mount a Volume Set from any InveStore server on the network: You will specify the specific server and library from which to execute the mount in. Note: An operator must be present at the library used to manually insert the media into the mail-slot of the device when prompted. ·Unmount Volume Set- Unmount from any InveStore server on the network. Selecting this opens the following screen: You will select the specific Server, Volume Set, and Library to execute the Unmount. Note: An operator must be present at the library used to manually remove the media from the mail-slot of the device when prompted. "); array_files[265]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/enterprise_properties.htm","2007-05-23","5K","Enterprise Properties","",""," Enterprise Properties Enterprise Properties Selecting the Enterprise Properties screen will display the following information: Number of InveStore Servers - the number of InveStore servers configured on the network. Number of Volume Sets - the number of single or multi-disk volume sets in all InveStore servers on the network. Number of Volumes - the number of individual disk surfaces in all InveStore servers on the network. Number of Libraries - the number of InveStore controlled storage hardware devices on the network. Number of Libraries – the number of individual storage libraries for all of the InveStore servers contained in the Enterprise. "); array_files[266]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/enterprise_node.htm","2007-05-23","4K","Enterprise Node","",""," Enterprise Node Enterprise Node The first view is that of the InveStore Enterprise node. This provides the Administrator with the ability to see all attached InveStore storage servers, and their associated libraries and volumes. This view allows for the management and control of any selected server or library, or allows for global actions affecting all servers and libraries. Control and Administration of your system is executed from the Enterprise level, down through the server(s), the storage libraries, and to the individual volumes and volume sets. "); array_files[267]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/drive_settings.htm","2007-05-23","9K","Drive Settings","",""," Drive Settings Drive Settings The Drive Settings provides options for setting the bias for the specific drive, and for determining its status: Drive Bias There are five Drive settings: ·System Bias- the drive functions for Read and Write operations per the bias for the whole storage system. ·Read Only- the drive functions for Read Only operations. With this setting the drive will NOT process any Write (or format) operations. ·Read- the drive handles all operations, but handles Read operations with a higher priority level. ·Write Only- the drive functions for Write Only operations. With this setting the drive will NOT process any Read (or mount) operations. ·Write- the drive handles all operations, but handles Write operations with a higher priority level. Status The status indicator is for Online or Offline: ·Online- the drive is available for processing all operations within the library. ·Offline- The drive is not available for processing any operations within the library. This is normally used when experiencing a hardware failure with a specific drive. You may place the drive Offline, and use the remaining drives in the library, until the drive is service and/or replaced. "); array_files[268]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/drive_right_click_options.htm","2007-05-23","3K","Drive Right Click Options","",""," Drive Right Click Options Drive Right Click Options Right Clicking on the Drive view under the Library, provides the following options: "); array_files[269]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/committing_a_volume_set.htm","2007-05-23","6K","Committing a Volume Set","",""," Committing a Volume Set Committing a Volume Set Committing a volume is the process of flushing dirty data to the storage target that is still in the HCM RAM area. (Dirty data is the data in the HCM RAM not yet written to the storage target.) As a normal Write operation occurs, the InveStore HCM flushes this data to the storage target in a background thread, thereby freeing up the process to read ahead for the next portion of the Write. This function when executed forces a complete flush of this HCM RAM area. All current Write processes will be held, until the commit has been completed. Asynchronous The Asynchronous commit option allows the commit to occur in the background. How to access the Commit function The commit function is accessed by Right-clicking on the volume set you wish to Commit and then selecting this option from the pop-up menu. The following screen is displayed: Selecting Ok starts the flushing of data to the volume selected. "); array_files[270]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/considerations_for_creating_volume_sets.htm","2007-05-23","20K","Considerations for Creating Volume Sets","",""," Considerations for Creating Volume Sets Considerations for Creating Volume Sets There are several options and parameters provided to the administrator for expanded functionality in how the storage system is used. Write Order can be set to Contiguous (the A and B side of a media is used before using the next media surface) or Staggered (All A side surfaces are used before using the B side surfaces). The Volume Set Type may be set to Fixed, Automatic, or Manual extensibility. Also the administrator is able to determine the maximum size of a volume set. Because of these changes it is important that from the very beginning you are careful in your consideration for planning the implementation and creation of your volume sets. For example, happy to get away from single surface limitations, you might decide that it would be best and easiest to simply virtualize the whole storage library into one large volume set. With this in mind, you format all of your WORM media surfaces in the library into a single volume set. While this is possible and may be easier for you up front, this may not be advisable. Due to the limitations in the capacity of the storage library itself and the number of surfaces contained in this single volume set, this may create practical management issues later on, once the volume set becomes full and you need to either write new data or move a member surface off-line. Just as it is inadvisable to write all of your files to the root of the C drive of your server, likewise in most cases it is not advisable to simply create one large volume set, and write all of your files to the root of that volume. Keeping your volume sets logically organized and manageable in size and number is important. Careful planning of this is critical to the long-term practicality of your volume sets. Start this process by determining the storage needs that you have. This is based on how your data is naturally grouped and accessed. For example, is your data logically divided into groups such as company departments (E.g. Accou "); array_files[271]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/drive_properties.htm","2007-05-23","4K","Drive Properties","",""," Drive Properties Drive Properties The Drive Properties screen provides information on the storage drive used either as a standalone, or as a part of a library that is being controlled by the InveStore software: This screen can be used to confirm the manufacturer type and model of the storage drive, its firmware revision, as well as its assigned SCSI ID/LUN. It also provides status information on how the drive is being used. "); array_files[272]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/cache.htm","2007-05-23","10K","Cache","",""," Cache Cache Cache Management provides access to the specific RAM caching parameters for your system. Click on the Cache tab to display a configuration screen which features tuning parameters specific to the RAM caching. Within this screen are the following parameters: The parameters that may be viewed and modified from this screen are: ·Cache Size ·Maximum Cache Page ·File Position Threshold; Block Size Threshold: ·Commit Threshold ·Default Write Algorithm Note: For further details on this section, view the information contained under Optimizing System Performance and Managing the Storage Subsystem. "); array_files[273]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/managing_the_storage_subsystem/backup.htm","2007-05-23","4K","Backup","",""," Backup Backup Click on the Backup tab to display the volume backup configuration screen. Here you can configure and schedule the platter-to-platter backup of volumes mounted within a library. Note: For further details on this section, view the information contained under Backing up a Volume Set. "); array_files[274]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/windows_net_stop_and_net_start_commands.htm","2007-05-23","9K","Windows Net Stop and Net Start commands","",""," Windows Net Stop and Net Start commands Windows Net Stop and Net Start commands It is very important to shut down the Pegasus InveStore software properly before shutting down the Windows operating system. To ensure that the InveStore software is allowed the time to successfully complete the shut down process, a user can open the Windows Services interface and manually select stop service. However, there are times when an application such as those provided by most of the popular Uninterruptible Power Supply (UPS) programs need to automatically shut down the InveStore File System Service from a command line option, before the operating system shuts down. To ensure that InveStore is allowed time to flush any write cache, unload the optical drives and return the disks to their home slot, add this command to the pre-shutdown program/command field: }}--C}}--:>net stop Pegasus File System Service You will need to allow time for this shutdown process to complete. We recommend measuring two or three shutdown processes run at the end of a long production cycle to determine the correct delay time to add before the operating system shutdown. The larger the library, the more time required to shutdown. To see a list of all of the currently running services, simply enter: }}--C}}--:>net start |more This command will display the list of running services on the local Windows server: To startup the InveStore system simply execute: }}--C}}--:>net start Pegasus File System Service "); array_files[275]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/software_registration_and_activation.htm","2007-05-23","11K","Software Registration and Activation","",""," Software Registration and Activation Software Registration and Activation InveStore is designed with an activation mechanism that requires a code-key to establish permanent functionality. Prior to activation, the software provides full functionality within a specified grace period, usually 15 days. When running the software prior to permanent activation, on startup and periodically during runtime, the software flashes an activation reminder and displays the number of functional days remaining. If the software is not activated by the end of this time period, it will cease to function. Registration Process The information needed to complete the Registration and Activation process is accessed via the Windows Start menu/Programs and then the InveStore folder. Select Activation. You will find your InveStore serial number and registration code used to generate the proper key: You may Copy }}--n}}-- Paste directly from the Activation screen, into the online registration form. There are two steps required to obtain the proper activation key: ·Register the software ·Provide the serial number and registration codes This is accomplished by conducting the registration on-line at the InveStore Registration Web page: http://www.pegasus-afs.com/register/ A Pegasus representative will then issue the activation key via the email address you provide. The activation process is completed by the operator entering the new key in the Activation screen and then by selecting the Activate button. "); array_files[276]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/updating_the_windows_workstation_registry.htm","2007-05-23","16K","Updating the Windows Workstation Registry","",""," Updating the Windows Workstation Registry Updating the Windows Workstation Registry Windows workstations can experience timeouts when accessing the storage device via a LAN connection to the Windows server. To help prevent this timeout problem, certain Registry entries can be modified to increase the timeout value on the Windows workstation. After installation, you should update the Registry on each Windows Workstation you will use to access InveStore from the network. You must add two parameters on the Windows Workstation’s Registry to increase the session time- out for that Workstation. This section describes two methods for updating the Registry. Method 1: Updating the Registry with a Batch File ·Log into the Windows Workstation as the administrator. You must have administrative rights to the Workstation. ·Insert the InveStore CD into the Windows Workstation’s CD- ROM drive. ·Open a Command Prompt Window and run NTWSETUP.BAT to update the Registry. ·Reboot the Windows Workstation for the Registry changes to take effect. Method 2: Updating the Registry Manually The following procedure describes how to update the Registry. To update the Registry, ·From the Start Menu, click on Run. ·Type Regedit in the Open: box. ·Click OK. ·Select HKEY_LOCAL_MACHINE from the Window Menu. ·Traverse the following list to add new parameters to Lanman WorkStation: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services LanmanWorkstation Parameters At this level, select Add Value... from the Edit Menu to create: SessTimeout: REG_DWORD: 0xffff Value Name = SessTimeout Data Type = REG_DWORD Data = ffff ·Traverse the following list to add new parameter to NWCWorkstation: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services NWCWorkstation Parameters ·At this level, select Add Value... from the Edit Menu to create: SessTimeout: REG_DWORD: 0xffff If SessTimeout is already defined, but does not have the value 0xffff, then double click on the parameter to edit its value. "); array_files[277]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/system_shutdown.htm","2007-05-23","12K","System Shutdown","",""," System Shutdown System Shutdown A proper InveStore system shutdown is critical to maintaining a valid system record for subsequent restarts of the system. If the system is not shutdown properly it will have a negative impact on recognition and access of volume sets in the storage library. Note: If an improper shutdown should occur, see the Standard Recovery Procedure in the Help File section on Common Errors and Problems. When InveStore has NOT been configured as a Windows Service you will use the following steps to properly shutdown the storage sub-system: ·First choose the InveStore Shutdown icon from the Pegasus InveStore folder off the list of Programs on the Start menu. The following message is displayed, The InveStore Kernel will be stopped. Press OK to begin the shutdown sequence. ·You will hear activity in the storage library as media is placed back in its home slot position and cache files describing media location are updated. ·Once this has completed you may then close out the InveStore MMC console. When InveStore is configured as a Windows Service, open the Service screen from the Windows Control Panel and Administrative Tools, and Stop the InveStore service. ·You will hear activity in the storage library as media is placed back in its home slot position and cache files describing media location are updated. ·Once this has completed you may then close out the InveStore MMC console if open. "); array_files[278]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/system_startup.htm","2007-05-23","8K","System Startup","",""," System Startup System Startup For your initial start of the InveStore storage software and for subsequent restarts when not running as a service, first choose the InveStore Startup icon from the Pegasus InveStore folder off the list of Programs on the Start menu. This will start the Storage sub-system and MMC program for the InveStore console screen. To view the InveStore servers that are detected both locally or on your Network, click on the + symbol and select the InveStore Enterprise view: Once started, the InveStore console may be resized as needed. Note: If the system does not respond to a ready state properly displaying servers, see the Help File section on Common Problems and Troubleshooting. "); array_files[279]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/running_investore_as_a_windows_service.htm","2007-05-23","19K","Running InveStore as a Windows Service","",""," Running InveStore as a Windows Service Running InveStore as a Windows Service Important Note: To correctly run InveStore as a service, you MUST use the SAME logon and password that you used to install and start the InveStore software. This is a LocalSystem account with administrator privileges for the local storage server system itself. Do not use a Domain account or logon through a Domain controller. InveStore supports full setup and configuration as an Windows Service. This allows InveStore to startup automatically when the system boots. The InveStore service is automatically installed during the original installation of the InveStore software. However, the service is set to Manual by default. Before changing the InveStore service to Automatic, you will need to make sure that you have completed the following steps: ·Start up InveStore as an application from the Program folder option, InveStore Startup as described earlier in the section on Installing and Starting the Software. ·Attach a drive letter for InveStore as described earlier in the section on Installing and Starting the Software. ·Mount and format media as describe in the sections for these operations in Managing the Storage Subsystem. ·Execute Read and Write tests verifying the integrity of your storage system as described in the Testing section in Trouble Shooting and Support. ·Next, change the InveStore Pre-mount All setting to No. This parameter is modified in the Settings Management screen, as described in the section on Optimizing System Performance. ·From the Windows Control Panel, select Administrative Tools and then the Service folder and locate the Pegasus InveStore service option. ·Right click the Pegasus InveStore service and select Properties. ·Change the Startup Type to Automatic. ·Select Apply and Ok. Note: Once InveStore is installed and configured as a service, the InveStore MMC console screen no longer controls the starting or stopping of the storage subsystem. The subsystem is now controlled through the service selection for InveS "); array_files[280]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/investore_enterprise.htm","2007-05-23","6K","InveStore Enterprise","",""," InveStore Enterprise InveStore Enterprise The InveStore Storage Management software presents the storage system and all of its components via an Explorer like console, with the Enterprise node being the parent view. From within the InveStore Enterprise node you may access all the folders and icons providing the administrator with management, access, and control for your storage system. "); array_files[281]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/re_activation_requests.htm","2007-05-23","5K","Re-activation Requests","",""," Re-activation Requests Re-activation Requests Requests for Re-activation of previously registered software should be made at: http://www.pegasus-afs.com/reactivate/ A Pegasus representative will then issue the Re-activation key via the email address you provide. The activation process is completed by the operator entering the key in the Activation screen and then by selecting the Reactivate button. "); array_files[282]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/installation_steps.htm","2007-05-23","30K","Installation steps","",""," Installation steps Installation steps Important Note: You must logon to the storage server using an account with administrator privileges for the local storage server system to install InveStore under Windows. This is a LocalSystem account on the actual storage server itself. Do not use a Domain account or logon through a Domain controller. This logon MUST be the same user name and password used to run InveStore v4 as an application, and to install it as a service later. The installation program performs the following basic functions: ·Updates the Windows registry to include the appropriate directory paths and specify the necessary device drivers. ·Creates the PDT directories on the magnetic drive you specify and copies the program files to this directory. PDT is the default root directory created by the installation program. ·Installs Microsoft Management Console (MMC) if needed. To install InveStore: ·Insert the InveStore CD into your Server’s CD-ROM drive. The CD should autoplay or you may click the Start menu in the lower left corner of the Windows desktop and use Run to launch setup.exe. ·Read the information displayed in the Welcome and Software License Agreement screens, and click Next. You will then follow the instructions displayed for User Information and Destination Location, entering the appropriate information when prompted. Note: Make sure that you specify a local hard drive on your storage server, and not a remote drive on your network. ·Next, you will select the Setup type you desire to install: There are two Setup types you will select from in this screen. ·Server/Client: Installs all InveStore program files for local and remote storage library control, the InveStore MMC snap-in modules for the console, and the on-line manuals to your system. ·Client: Installs the InveStore MMC snap-in modules for remote console control of InveStore storage servers, and the on-line manuals to your system. ·Select the Setup Type you desire, and then Next. ·During the installation, you will be prompted to input "); array_files[283]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/installing_and_starting_the_software.htm","2007-05-23","9K","Installing and Starting The Software","",""," Installing and Starting The Software Installing and Starting The Software The installation of the InveStore Storage Management software is a quick and easy process. The software is made up of several software components including storage hardware drivers, the InveStore kernel, and the administrator management console. Each piece is loaded on your storage server and enables you to begin the process of configuring and operating your storage subsystem. In addition, separate modules can be installed on a network or remote workstation to gain access to the network attached storage system. InveStore Storage Server Before you begin the installation process, make sure that you have the following items: ·Storage disk equipment that is connected to your server ·File server with a SCSI interface and the appropriate system requirements ·InveStore installation CD ·Storage media for system verification Minimum System Requirements * Additional RAM may be required to enhance the overall performance of the system. "); array_files[284]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/installing_and_starting_the_software/attaching_a_drive_letter.htm","2007-05-23","7K","Attaching a Drive Letter","",""," Attaching a Drive Letter Attaching a Drive Letter To prepare the InveStore resource for use, you must first attach a local drive letter to the storage file system so that it may be accessed transparently. Attaching a drive is only executed one time. This drive is automatically re-mapped upon each subsequent InveStore system startup. Select the Attach Drive letter selection from the right-click Server node options: Choose a Drive letter from the Available window on the right of this screen and then select Attach. Click OK. "); array_files[285]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/semaphore_manager_errors.htm","2007-05-23","17K","Semaphore Manager Errors","",""," Semaphore Manager Errors Semaphore Manager Errors Error Code Error Condition Explanation/Possible Fix 0x3001 Semaphore timeout. Report this error to Pegasus. 0x3002 Cannot create semaphore. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3003 Cannot close semaphore. This error may indicate Windows resource prob lems. Report this error to Pegasus. 0x3004 Cannot release semaphore. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3005 Cannot dupli cate semaphore. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3006 Cannot open semaphore. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3007 Semaphore not supported. This is an internal error. Report this error to Pegasus. 0x3008 Cannot lock semaphore. This is an internal error. Report this error to Pegasus. 0x3009 Cannot enter critical section. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3010 Cannot request mutex. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3011 Cannot wait for event. Report this error to Pegasus. 0x3012 Cannot leave critical section. Report this error to Pegasus. 0x3013 Cannot create event. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3014 Cannot close event. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3015 Cannot open event. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3016 Cannot clear event. This error may indicate Windows resource prob lems. Modify your setup. Report this error to Pegasus. 0x3017 Cannot reset event. This is an internal error. Report this error to Pegasus. "); array_files[286]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/shared_memory_errors.htm","2007-05-23","24K","Shared Memory Errors","",""," Shared Memory Errors Shared Memory Errors The shared memory error codes described below typically indicate Windows resource problems. The page file may not be large enough. It is recommended that you pre-allocate a 100M byte page file for the Windows system and that you not depend on having the page file grow dynamically. For more information, see your Windows documentation. Error Code Error Condition Explanation/Possible Fix 0x5001 Cannot create mutex. This error may indicate Windows resource prob lems. Reallocate the page file size. 0x5002 Cannot create file mapping. This error may indicate Windows resource prob lems. Reallocate the page file size. 0x5003 Cannot map view of file. This error may indicate Windows resource prob lems. Reallocate the page file size. 0x5004 Cannot unmap view of file. This error may indicate Windows resource prob lems. Reallocate the page file size. 0x5005 Cannot initialize shared memory. This error may indicate Windows resource prob lems. Reallocate the page file size. 0x5006 Cannot open shared memory. Report this error to Pegasus. 0x5007 Bad allocation size. This is an internal error. Report this error to Pegasus. 0x5008 Cannot allocate shared memory. This is an internal error. Report this error to Pegasus. 0x5009 Cannot give shared memory. This error may indicate Windows resource prob lems. Reallocate the page file size. 0x5010 Bad free size. This is an internal error. Report this error to Pegasus. 0x5011 Cannot free shared memory. This is an internal error. Report this error to Pegasus. 0x5012 Cannot close shared memory. This is an internal error. Report this error to Pegasus. 0x5013 Cannot allocate memory. This error may indicate Windows resource prob lems. Reallocate the page file size. 0x5014 Cannot free memory. This is an internal error. Report this error to Pegasus. 0x5015 Cannot allocate shared memory mapped file. This error may indicate an Windows resource problems. Reallocate the page file size. 0x5016 Cannot create shared memory file mapping. This error may indicate Wi "); array_files[287]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/thread_process_errors.htm","2007-05-23","12K","Thread/Process Errors","",""," Thread/Process Errors Thread/Process Errors All thread/process error codes indicate Windows resource problems. You may need to modify your setup. For more information, see your Windows documentation. The error codes are described below. Error Code Error Condition Explanation/Possible Fix 0x2001 Cannot create thread Modify your setup. Report this error to Pegasus. 0x2002 Thread cannot initialize. Modify your setup. Report this error to Pegasus. 0x2003 Cannot free thread index. Modify your setup. Report this error to Pegasus. 0x2004 Cannot set thread index. Modify your setup. Report this error to Pegasus. 0x2005 Cannot suspend thread. Modify your setup. Report this error to Pegasus. 0x2006 Cannot resume thread. Modify your setup. Report this error to Pegasus. 0x2007 Cannot get pro cess ID. Modify your setup. Report this error to Pegasus. 0x2008 Thread cannot set priority. Modify your setup. Report this error to Pegasus. 0x2009 Unknown thread priority. Modify your setup. Report this error to Pegasus. 0x2010 Cannot set prior ity. Modify your setup. Report this error to Pegasus. "); array_files[288]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/mount_error.htm","2007-05-23","4K","Mount Error","",""," Mount Error Mount Error Error Code Error Condition Explanation/Possible Fix 0xffff Premature end- of-directory list was encountered during a mount procedure. Generally, this is caused by a media error. Check the log file. Make sure your car tridges and drive have been serviced and cleaned. If the log file reports any type of media error, call the drive or media manu facturer and provide them with the SCSI error codes that have been recorded in the log file. "); array_files[289]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/pfm_error_codes.htm","2007-05-23","5K","PFM error codes","",""," PFM error codes PFM error codes Error Code/ Name Error Condition Comment 0x801 A write triggered a flush to storage Internal code only 0x802 A write triggered a partial flush retry Internal code only "); array_files[290]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/ohim_errors.htm","2007-05-23","65K","OHIM Errors","",""," OHIM Errors OHIM Errors Error Code Error Condition Explanation/Possible Fix 0x0022 An operation was specified for an unknown or non-existent disk volume. This is an internal error. Please report this to Pegasus following the procedure speci fied in Appendix B, Troubleshooting. 0x0023 No disk cartridge was found in the drive. This is an internal error. Please report this to Pegasus following the procedure speci fied in Appendix B, Troubleshooting. 0x0024 The export slot already contains a cartridge. No other cartridges can be exported. You must remove the disk in the export slot before attempting to unmount another cartridge. 0x0025 Import slot is empty. You cannot mount the cartridge since it does not exist. You must place a cartridge in the library import slot before it can be mounted. 0x0026 Library con tainer is full. You cannot import any other cartridges. You will have to unmount a cartridge before you can import another disk. 0x0027 Unable to find any supported SCSI host adapt ers. You have either improperly installed the adapter device drivers or you are attempt ing to use an adapter that is not supported by Pegasus. This is a configuration issue that you must resolve. 0x0028 Unable to find any support opti cal drives. An attempt was made to operate Pegasus software using unsupported hardware. This can indicate that you are attempting to access hardware with the improper Pegasus software model number. 0x0029 Attempt to import a dupli cate disk vol ume. User error. This operation is illegal. 0x002A Error trying to obtain element status from juke box The error will be recorded in the log file. Call your drive manufacturer and provide the error codes that have been logged in the log file. Could be a hardware problem. 0x002B The library storage slot is empty. A request was made to get a disk from an empty storage slot. Generally indicates someone manually removed disks from the library. This operation cannot be supported by Pegasus. DO NOT TOUCH OR REARRANGE CARTRIDGES WHILE THE PEGASUS SOFTWARE IS ACTIVE. "); array_files[291]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/memory_manager_errors.htm","2007-05-23","9K","Memory Manager Errors","",""," Memory Manager Errors Memory Manager Errors Error Code Error Condition Explanation/Possible Fix 0x0100 Memory blocks destroyed. Memory man ager control chain has been destroyed. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0101 Insufficient memory error. Cannot process request because there is not enough memory. You are probably running the system on the same drive as the operating system swapper. You will need to reconfigure the system so that the operating system virtual memory manager does not fail. This is a system configura tion issue. Do not report this bug to Pegasus. 0x0102 Invalid memory block address. Attempt to free memory not allocated by memory man ager. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0103 Memory failure. General failure of the memory management system. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0104 Memory has already been freed. Attempt to free memory which has already been freed. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0105 Null pointer error. A func tion call was passed a NULL pointer. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. "); array_files[292]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/investore_event_log_hex_error_codes.htm","2007-05-23","14K","InveStore Event Log HEX Error Codes","",""," InveStore Event Log HEX Error Codes InveStore Event Log HEX Error Codes General Format of the InveStore Event Log Files: The InveStore Event Log files contain a complete description of all system errors that occur. They also contain informational logging of events that provide the users with an audit trail of various actions that have occurred. Informational log messages are not errors and should not be reported to Pegasus. InveStore Event Log files are created and stored in the following sub-directory: PDTLOG The file name consists of your storage server’s assigned name by your administrator, followed by the date on which the log file was created. The file extension is .LOG. Example: [Server’s name]013005.LOG = STORAGESRVR1013005.LOG StorageSrvr1 being the assigned name of the above example server. The above file name is for the log file that was generated on January 30th, 2005. For each new day that the InveStore Console is initialized, a new log file is created. Note: Successful READ or WRITE operations are not recorded in the log file. Only those errors that indicate a problem are recorded. Some of the standard operations found in the log file include: ·The startup and shutdown of storage library ·Identification of SCSI adapter card ·Identification of storage library ·SCSI ID and firmware revision of storage devices ·Format operations ·Mount operations ·Unmount operations Each of the entries in the log file has a TIME stamp followed by messages or error codes indicating the nature of the operation or error condition. This allows tracking of problems in a more efficient fashion. The error log files are not normally deleted and may therefore grow quite large. The only time the InveStore kernel will delete log files is if there is not enough free magnetic disk space when InveStore is initialized. Be sure that at least 50M bytes is available on the local magnetic drive at all times. To locate and open an InveStore event log(s), select the Event Log option from the Server view: An example of a Hex error in the "); array_files[293]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/interprocess_communications_errors.htm","2007-05-23","6K","Interprocess Communications Errors","",""," Interprocess Communications Errors Interprocess Communications Errors Error Code Error Condition Explanation/Possible Fix 0x4001 Cannot create npipe. This error may indicate Windows resource prob lems. 0x4002 Cannot connect npipe. The kernel software may be down. Verify that the system is running. 0x4003 Npipe wait failed. This is an internal error. Report this error to Pegasus. 0x4004 Cannot discon nect npipe. This is an internal error. Report this error to Pegasus. "); array_files[294]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/hcm_errors.htm","2007-05-23","22K","HCM Errors","",""," HCM Errors HCM Errors Error Code/Name Explanation/Possible Fix 0x0501 HCMinitCache was called to create a RAM cache, but the RAM cache already exists. Only one RAM cache is supported. This is an internal error. Please Report this to Pegasus following the procedure specified in Appendix B, Troubleshooting the InveStore software. 0x0502 HCMinitCache was called to create a DASD cache, but the DASD cache already exists. Only one DASD cache is supported. This is an inter nal error. Please Report this to Pegasus following the procedure specified in Appendix B, Trouble shooting the InveStore software. 0x0503 The DASD cache is in an invalid state and cannot be recovered. The system will need to be redone. Repair or replace hard disk. Cache file will need to be deleted. Make sure system is properly functioning. 0x0504 An HCM function was requested which is either unsupported or which is sometimes supported but was called in an incorrect context. This is an internal error. Please Report this to Pegasus following the procedure specified in Appendix B, Troubleshooting the InveStore software. 0x0505 An HCM function was called with an invalid argument. This is an internal error. Please Report this to Pegasus following the procedure specified in Appendix B, Trouble shooting the InveStore software. 0x0506 An HCM function was requested for a Virtual Volume which has not been registered with the HCM. This is an internal error. Please Report this to Pegasus following the proce dure specified in Appendix B, Troubleshooting the InveStore software. 0x0507 The volume record in the DASD cache is not consistent with the vol ume record in the RAM cache. This is an internal error. Please Report this to Pegasus following the proce dure specified in Appendix B, Troubleshooting the InveStore software. 0x0508 A volume was not released after a request to HCMreleaseVolume due to an error in the access count. This is an internal error. Please Report this to Pegasus following the proce dure specified in Appendix B, Troubleshooting the InveStore "); array_files[295]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/file_allocation_descriptor_fad_btree_errors.htm","2007-05-23","23K","File Allocation Descriptor (FAD) BTREE Errors","",""," File Allocation Descriptor (FAD) BTREE Errors File Allocation Descriptor (FAD) BTREE Errors Note: These are generally internal error codes and are not returned to the user. Error Code Name Error Condition Explanation/Possible Fix 0x0701 Cant open FAD file File may have been deleted underneath system by user. Files should not be deleted in the Pegasus directory unless directed to do so by Pegasus Support 0x0702 FAD file seek failed This is an internal error. Please report this error to Pegasus as described in Appendix B, Troubleshooting. 0x0703 FAD file read failed This is an internal error. Please report this error to Pegasus as described in Appendix B, Troubleshooting. 0x0704 FAD file write failed This is an internal error. Please report this error to Pegasus as described in Appendix B, Troubleshooting. 0x0705 FAD file disk out of memory Not enough disk space. Shutdown sys tem updates system to include more disk space. Update Pegasus installation to use added disk space. It is always recom mended that the Pegasus be used with a dedicated hard disk to ensure sufficient disk space. 0x0706 Attempt to write dupli cate FAD This is an internal error. Please report this error to Pegasus as described in Appendix B, Troubleshooting. 0x0707 FAD file corruption This can occur based on power surge or interruption during operations. It is rec ommended that the Pegasus server always be run with an Uninterruptible Power Supply (UPS) and formatted with NTFS so that file corruption can be pre vented. This can also be the sign of an internal error. Please report this error to Pegasus as described in Appendix B, Troubleshooting. 0x0708 FAD func tion not yet imple mented This is an internal error. Please report this error to Pegasus as described in Appendix B, Troubleshooting. 0x0709 Internal state code 0x070a Internal state code 0x070b FAD file corrupt This can occur based on power surge or interruption during operations. It is rec ommended that the Pegasus server always be run with an Uninterruptible Power Supply (UPS) and for "); array_files[296]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/general_errors.htm","2007-05-23","77K","General Errors","",""," General Errors General Errors Error Code Error Condition Explanation/Possible Fix 0x0001 Invalid function error An attempt was made to call a function which does not exist or is not supported. This is generally caused by a bug in the user’s application. Debug the application. 0x0002 File not found error. File does not exist. Check the command syntax. 0x0003 Path not found error. Bad path specifier. Check the command syntax. 0x0004 No file handles left. Close some files or reconfigure the HAN DLES= parameter. 0x0005 Access denied error. Operation cannot be sup ported at this time. This generally occurs when an illegal operation such as deleting a read-only file is attempted. 0x0006 Invalid Handle error. An attempt was made to use an unopened or non-existent file handle. This is gener ally a bug in the user’s application. Debug the application. 0x0012 No more files. The search next has exhausted all possible matches. Normal error received at end of search. 0x0013 File already exists. An attempt was made to create a file or directory that already exists. This is an illegal operation. 0x0014 Unable to make dir entry. Error in directory cre ation. This is generally caused by a media error. Check the log file. Make sure your car tridges and drives have been serviced and cleaned. 0x0090 Recovered a bad CDR. The system found a bad directory record and recovered it. You may have lost a part of your file. Do not report this error to Pegasus. Contact your hardware manufac turer. 0x0091 The system found a bad data link and cor rected it. You may have lost a part of the file. Do not report this error to Pegasus. 0x0092 0x0093 The system recovered a bad file size. A descrepancy in the BTREE. It corrected the file that did not match the actual recorded size. Do not report this error to Pegasus. This normally indicates that there is a problem with the InveStore cache record for a particular volume. To correct this, un-mount the suspected volume with the Delete Cache option, and then re-mount the volume again. 0x009f Disk mark "); array_files[297]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/file_errors.htm","2007-05-23","9K","File Errors","",""," File Errors File Errors Error Code Error Condition Explanation/Possible Fix 0x6001 Bad open flags. Debug your application. 0x6002 Bad attribute flags. Debug your application. 0x6003 File open failed. An expected cache file does not exist. This may also be an internal error. Report this error to Pegasus. 0x6004 File read failed. Debug your application. Report this error to Pegasus. 0x6005 File write failed. Debug your application. Report this error to Pegasus. 0x6006 File close failed. Debug your application. Report this error to Pegasus. 0x6007 File delete failed. Debug your application. Report this error to Pegasus. 0x6008 Cannot set file pointer. Debug your application. Report this error to Pegasus. "); array_files[298]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/dll_errors.htm","2007-05-23","5K","DLL Errors","",""," DLL Errors DLL Errors Error Code Error Condition Explanation/Possible Fix 0x7001 Cannot load module. A DLL cannot be found. The DLL may be missing, or you have an incorrect product. Reinstall InveStore. 0x7002 Cannot get pro cedure address. You may have files that belong to differ ent versions of the software. Reinstall InveStore. "); array_files[299]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/btree_errors.htm","2007-05-23","32K","Btree Errors","",""," Btree Errors Btree Errors Error Code Error Condition Explanation/Possible Fix 0x0110 The btree man ager has not been initialized. You must allow the system to initialize before accessing it. 0x0111 Attempt to access a cache file that has not been opened. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0112 Attempt to open a cache file which is already open. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0113 An invalid cache file control block was passed to a func tion. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0114 An illegal btree operation was attempted. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0115 A function was passed an invalid cache record address. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0116 Attempts were made to access a cache record that is not active. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Delete the cache file and restart the system. 0x0117 Attempts were made to store a cache record that is too large. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart.. 0x0118 Attempt was made to delete a cache record which is still active. This is an internal error. Please report this to Pegasus following the procedure specified in Appendix B, Troubleshooting. Shut down the system and restart. 0x0119 Error traversing cache file free space list. This is an intern "); array_files[300]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/asynchronous_timer_errors.htm","2007-05-23","5K","Asynchronous Timer Errors","",""," Asynchronous Timer Errors Asynchronous Timer Errors Error Code Error Condition Explanation/Possible Fix 0x1001 Cannot set async timer. Report this error to Pegasus. 0x1002 Cannot set async semaphore. Report this error to Pegasus. "); array_files[301]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/hex_error_code_directory/basic_disk_errors.htm","2007-05-23","8K","Basic Disk Errors","",""," Basic Disk Errors Basic Disk Errors Error Code Error Condition Explanation/Possible Fix 0x9001 Cannot set default disk. This error indicates that the InveStore software is having trouble setting up mag netic cache directories. This indicates serious hard disk problems. Have your hard disk replaced or serviced. 0x9002 Cannot create directory. This error indicates that the InveStore software is having trouble setting up mag netic cache directories. This indicates serious hard disk problems. Have your hard disk replaced or serviced. 0x9003 Cannot get cur rent directory. This error indicates that the InveStore software is having trouble setting up mag netic cache directories. This indicates serious hard disk problems. Have your hard disk replaced or serviced. 0x9004 Cannot set cur rent directory. This error indicates that the InveStore software is having trouble setting up mag netic cache directories. This indicates serious hard disk problems. Have your hard disk replaced or serviced. 0x9005 Cannot get cur rent disk. This error indicates that the InveStore software is having trouble setting up mag netic cache directories. This indicates serious hard disk problems. Have your hard disk replaced or serviced. "); array_files[302]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/setup_and_configuration_of_3_bus_plasmon_library.htm","2007-05-23","5K","Setup and Configuration of 3 Bus Plasmon Library","",""," Setup and Configuration of 3 Bus Plasmon Library Setup and Configuration of 3 Bus Plasmon Library These devices may come pre-configured with UDO drives only or be a mixed UDO and M.O. configuration. For three bus jukeboxes, the drives that are configured on a separate Bus from that of the juke controller MUST have unique SCSI IDs from ANY drive on the other non-jukebox controller bus. Any stand-alone drives must be on their own bus and this must be the highest bus on the server system. Example with a 6-drive system with 2 drives on each bus: Example with a 12-drive system with 4 drives on each bus*: * The mixed drive Plasmon devices (UDO & M.O.) are configured under the SCSI narrow specification. So the extended SCSI ID’s are not available. In this case you will also need to go into the BIOS screen for the SCSI card controlling the third BUS (CTRL-A for Adaptec SCSI cards at server system boot). Change the initiator SCSI ID for the Adapter card from # 7 to # 3 so there is no conflict with the ID settings for the drives. "); array_files[303]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/using_powerfile_service_mode_to_manually_remove_discs.htm","2007-05-23","9K","Using PowerFile Service Mode to Manually Remove Discs","",""," Using PowerFile Service Mode to Manually Remove Discs Using PowerFile Service Mode to Manually Remove Discs This document covers the process of manually removing disc from the PowerFile C200 by using Service Mode. This process should only be done if the C200 does not recognize it has any discs. Removing Disks from the changer: If you press the EJECT button three times all of the discs should be ejected. If this does not work- Go into Service mode by pressing the following sequence on the front panel: Right arrow - Right arrow - Left arrow - Right arrow - Right arrow The display should show Service Mode for a brief time. Press the Mode key six times - the display will say Manual Disk Eject – DRV#1? If you have a small number of discs to eject: Press the Right Arrow button three times. The display should say Manual Disk Eject Slot #001? and the tray will move to the first slot. ·If the slot is empty: Press the Right Arrow button. The changer will move to the next slot. ·If there is a disk in the slot: Press Eject and remove the disk. The changer will automatically move to the next slot. Continue until all of the disks are removed. If you have a larger number of discs to eject: ·Press the Right Arrow button two times. The display should say Manual Disk Eject - Dump Chgr? ·Press Eject The changer will go to each slot. If there is a disk in the slot, it will eject the disc. If the slot is empty, the gate will open and close 3-4 times, and then go to the next slot. When all of the disks have been ejected, you can turn the changer off to stop the dump process. "); array_files[304]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/setup_issue_with_powerfile_device_in_the_windows_operating_system.htm","2007-05-23","4K","Setup Issue with PowerFile device in the Windows Operating System","",""," Setup Issue with PowerFile device in the Windows Operating System Setup Issue with PowerFile device in the Windows Operating System A setup issue can occur with the PowerFile device in the Windows operating system where the OS uses the default drivers contained in the operating system for the PowerFile device. The result is that the PowerFile, though appearing in the Windows device manager it is not correctly registered in the operating system. Because of this problem, functional communication with the PowerFile is not possible. Information on how to correct this is contained in this Help file under the sections: ·Loading Drivers for the PowerFile C200 under Windows 2000 ·Installing a PowerFile in Windows XP "); array_files[305]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/sony_cdl2200_library.htm","2007-05-23","4K","SONY CDL2200 Library","",""," SONY CDL2200 Library SONY CDL2200 Library 1) During the mount volume procedure, the software driver will grab a caddy and then move it to the import slot, which causes the mail slot to open. User must place a disk into the mail slot and then manually shut the door. The driver cannot see the disk until the door is closed. 2) During the un-mount volume procedure the software will move the disk with caddy to the export slot that causes it to open. User can then remove the disk, but THE CADDY MUST NOT be removed. The driver is not designed to import and export caddies. If a caddy is removed, the software will get an error the next time it tries to use the slot whose caddy the user has removed. Jukebox must be shut down to import the caddy back into the system. Please note that ANY SLOT that does not contain a CADDY will be marked as UNUSABLE. http://www.sony.com "); array_files[306]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/plasmon_standard_d_series_dvd_ram_library.htm","2007-05-23","10K","Plasmon Standard D Series DVD-RAM Library","",""," Plasmon Standard D Series DVD-RAM Library Plasmon Standard D Series DVD-RAM Library Support of Double-sided Media The Plasmon D series DVD-RAM storage device must have the proper robotic flipper mechanism installed in the library to be able to use and access both sides of double-sided media. Without the ability to flip the media, only one side of double-sided media will be accessible. Mounting Media There is no effective way to control standard D series magazines. Opening the front door takes the jukebox offline. This will cause a problem in a server environment. In addition to this, there is no mechanism for InveStore to lock the magazines or to indicate to the user which magazine to unmount. There are only two methods for using this library. -You will fill the box with populated magazines or work with it in that fashion. -Or you will import / export bare media one at a time from the mail slot. Note: You should never remove or insert the Import/Export slot unless its light is flashing. Recommendation: The recommended method to use the D-Series library is to fill the entire library with populated magazines. The Volume Sets that you create should be set to the type FIXED, and be created using the maximum number of media that one magazine holds. This will enable to track and store OFFLINE media better. When you want to unmount media, you will shutdown InveStore and then remove whatever disk packs you want and then insert new ones for InveStore mounting. Potential Operator Issues: ·Its very easy to have a tray inside of a magazine pop out part way after its been inserted into the magazine slot. This will cause the jukebox to error with an alarm beep and then display an error message on the front panel. The magazine door will then become unlocked. ·To recover from this user error, requires that the operator remove the magazine and then push the CD tray back into the magazine. You will then SLOWLY re-insert the magazine back into the Import/Export slot. ·Inserting a magazine into a slot other than the Import/Export "); array_files[307]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/powerfile_technical_support_contact_information.htm","2007-05-23","3K","PowerFile Technical Support Contact Information","",""," PowerFile Technical Support Contact Information PowerFile Technical Support Contact Information ·techsupport@powerfile.com ·1-877-838-3669 "); array_files[308]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/scsi_bus_addressing_issues_1.htm","2007-05-23","8K","SCSI Bus Addressing Issues","",""," SCSI Bus Addressing Issues SCSI Bus Addressing Issues The following considerations apply only to newer jukeboxes where the jukebox is able to report the SCSI ID’s of the drives that are configured within the jukebox and whether a drive is on a different bus than the juke controller. Note: Buses on the server system (mother board) are numbered 0,1,2, 3 etc. Each bus is serviced by a SCSI PORT driver which is numbered in the same way: ScsiPort0, ScsiPort1, etc. The concept of lower or higher bus is based on the bus number associated with that bus. 1.For Single Bus jukeboxes: No addressing requirements. 2.For Two Bus jukeboxes: No requirements. 3.For three bus jukeboxes: Drives that are configured on a separate Bus from that of the juke controller MUST have unique SCSI ID’s from ANY drive on the other non-juke controller bus. Any stand-alone drives must be on their own bus and this must be the highest bus on the server system. Example setup: 4.Daisy-chaining multi-bus boxes: All drives and the jukebox controller for the first juke must be on a lower bus on the server system then the second Juke controller and drives. This rule applies for each jukebox daisy-chained. Rule 3 applies. Any stand-alone drives must be on their own bus and this must be the highest bus on the system. Example setup: "); array_files[309]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/powerfile_illegal_scsi_cdb_value_.htm","2007-05-23","4K","PowerFile Illegal SCSI CDB Value","",""," PowerFile Illegal SCSI CDB Value PowerFile Illegal SCSI CDB Value Error: illegal SCSI CDB value message is displayed in the log during an InveStore system startup. If the PowerFile changer erroneously believes that the destination element address is full when it is not, thena quick fix is to go the front panel and try ejecting the destination element. Doingan eject from the front panel on the slot in question will solve the problem if there is actually a disc in that slot or if the changer just thinks there is a disc in that slot and there isnt. If that doesnt fix the problem,then the customer should contact PowerFile customer support at 1-877-838-3639. A support engineer there will be able to guide them through more diagnostics. "); array_files[310]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/powerfile_operations.htm","2007-05-23","7K","PowerFile Operations","",""," PowerFile Operations PowerFile Operations To mount a CD/DVD into the PowerFile device: ·Select Mount from within the InveStore console. The carousel in the PowerFile device will turn, and then the front slot will open. ·Insert the CD/DVD with the label side facing to the right (data side to the left). Once the CD/DVD is dropped into the slot, the slot will close and the carousel will rotate in order to load the CD/DVD into one of its drives. ·At this point the CD/DVD will be read, and InveStore will mount it and show it within the Mounted Volumes window. In the event that the user mounts the CD/DVD backwards (IE: label side to the left), the CD/DVD will still mount but the following error messages will appear in the log: 10:36:55 (Help) Error = 49 (0x0031) on sector 0x00000010 Object = * LINE: 800, FILE: PFSIO.c 10:36:55 (Error) Not a PDT labeled disk: Error Code = 175 (0x00af) LINE: 379, FILE: LMISC.c 10:36:55 (Warning) Platter in (SLOT 0) contains an unknown format and cannot be referenced. 10:36:56 (Info) Successfully Loaded Volume !PDT0000 Even though it says it has loaded successfully, the volume name will have a !PDTxxx name and will not be readable. The user can proceed to Unmount this CD/DVD. Note: InveStore begins the slot count at zero (0), whereas the PowerFile device begins its slot count at one (1). Thus if the user wants to eject via the PowerFile front panel they needs to add one to the slot number that InveStore reports. The user must also shutdown InveStore before attempting to use the front panel controls of the device. "); array_files[311]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/powerfile_c200_r200_dvd_changers.htm","2007-05-23","6K","PowerFile C200 & R200 DVD Changers","",""," PowerFile C200 & R200 DVD Changers PowerFile C200 & R200 DVD Changers This section covers PowerFile information on the following topics: ·PowerFile Operations ·Using Service Mode to Manually Remove Media ·PowerFile Illegal SCSI CDB Value ·Setup Issue with PowerFile device in the Windows Operating System ·Installing a PowerFile device in Windows XP ·Loading Drivers for the PowerFile device under Windows 2000 ·PowerFile Technical Support Contact Information "); array_files[312]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/plasmon_enterprise_d_series_dvd_ram_library.htm","2007-05-23","12K","Plasmon Enterprise D Series DVD-RAM Library","",""," Plasmon Enterprise D Series DVD-RAM Library Plasmon Enterprise D Series DVD-RAM Library Support of Double-sided Media The Plasmon D series DVD-RAM storage device must have the proper robotic flipper mechanism installed in the hardware to be able to use and access both sides of double-sided media. Without the ability to flip the media, only one side of double-sided media will be accessible. Important Note: You should never remove or insert the Import/Export slot media unless its light is flashing. Mounting a Magazine To mount a magazine while InveStore is running requires that you insert the magazine into the Import/Export slot, which is located at the bottom of the magazine door. Example: To mount a disk using InveStore, select Mount from the InveStore console. The libraries magazine door will unlock. Open the main front door panel of the jukebox, and then open the small magazine door. Important Note: Slowly Insert the magazine into the bottom Import/Export slot. This should have a flashing light to the right of it. You will then close the magazine door. InveStore will mount the media that are in this magazine. Mounting media in the library with InveStore Shutdown From the front panel of the library navigate to the Exchange Storage Magazine item, then select either I/E for importing into the Import/Export slot, or ST for the Storage Slots. Selecting one of these will unlock the magazine door and allow you to insert the loaded magazines into any of the chosen slot type. If you have selected I/E in the previous step then you MUST insert the magazine into the bottom slot. If you have selected ST then you can insert magazines into any of the slots located above the bottom slot. Next close the magazine door and the library front panel and startup InveStore per normal operations. All of the media in the magazines that are in storage slots will automatically be mounted by InveStore and be displayed at the Volume Set view in the InveStore console. Important Note: If a magazine is inserted into the Import/Export slot t "); array_files[313]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/plasmon_bar_code_storage_library.htm","2007-05-23","9K","Plasmon Bar Code Storage Library","",""," Plasmon Bar Code Storage Library Plasmon Bar Code Storage Library Mounting: During the startup sequence the InveStore software will determine if the storage library supports bar codes. If the storage library does support bar codes, and media with bar codes is present InveStore will mount the media into the system and store the bar code information for each disk surface in the individual surface properties screen (right-click on surface and select Properties). Formatted Volume Sets that are mounted will also have bar code information associated with them. This will be displayed for the ROOT surface of the Volume Set. A Volume Set will only associate to the bar code of Member 0 of that Volume Set. This association of a bar code with the Volume Set record will occur during a mount or format operation. Un-mounting: When the user un-mounts a Volume Set the bar code information for the root member is displayed as part of the unmount information. Formatting: The format screens have been modified to accommodate bar code technology. The user may either select media for formatting from a Media Group (as it is currently done with standard media) or to select which Individual Disk they wish to format as member 0 of the Volume Set. Media Group: The user will follow the normal steps used to begin the format process by selecting Format Volume Set from one of the console nodes. In Step 2 of the format wizard, the user selects a media group from the Media Group to Format field. The actual disk surfaces that are used for the Volume Set is then automatically selected by the InveStore software and is not under user control. Individual Disk: You may select the actual disk (and its associated bar code) that you desire to format as member 0 of a Volume Set. This is accomplished by right-clicking on a specific unformatted media surface (displayed under the Volume Sets node) and then selecting Format Volume Set. The default volume set name displayed will be the bar code information for that actual disk. The user may modify the default "); array_files[314]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/pioneer_drm_1004x_cd_library.htm","2007-05-23","5K","Pioneer DRM-1004x CD Library","",""," Pioneer DRM-1004x CD Library Pioneer DRM-1004x CD Library 1) There are some limitations with the Pioneer DRM-1004x that have to be treated in special ways. Before using the device, you must use a utility that is provided by Pioneer that forces the device to go through an initialization process. You may obtain a copy of the file WMOUNT.EXE from the Pioneer web site by searching under Utilities or Downloads: http://www.pioneerelectronics.com/pna/article/top/one/0,,2076_4263,00.html If you encounter any type of Pioneer device or server sub-system errors, it may be necessary to use this utility again, to insure that the device is in a valid and known state for reliable operation. 2) When queuing up a mount after a un-mount routine, the mail slot door only opens once. If you close the mail slot door after the CD is un-mounted, you will not be able to open the mail slot door again. To get around this, take out the exported CD and put a new CD into the mail slot before closing the door. 3) When un-mounting CD media, remove the exported CD from the mail slot within a minute then close the door. Otherwise, the system may not gracefully handle other queued requests. This happens because the unmount request only allows the user 1 minute to close the door before going on to another request. "); array_files[315]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/panasonic_dvd_ram_drives_and_media.htm","2007-05-23","3K","Panasonic DVD-RAM Drives and Media","",""," Panasonic DVD-RAM Drives and Media Panasonic DVD-RAM Drives and Media We recommend that you ONLY use Panasonic DVD-RAM media with this drive. Do not use DVD-R or DVD-RW or any other manufacturer’s media. Using other media types will result in problems accessing the media in these drives. http://www.panasonic.com "); array_files[316]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/loading_drivers_for_the_powerfile_c200_under_windows_2000.htm","2007-05-23","11K","Loading Drivers for the PowerFile C200 under Windows 2000","",""," Loading Drivers for the PowerFile C200 under Windows 2000 Loading Drivers for the PowerFile C200 under Windows 2000 Overview Windows 2000 does not include drivers for the PowerFile C200. This document will show how to load the driver’s for the PowerFile C200. Disable Removable Storage Manager Before installing the PowerFile Changer on a host system running Windows 2000, select Computer Management (right click My Computer, then go to Manage), expand Services and Applications, expand Services, select Removable Storage, (If necessary, Stop the service), change Startup type to Disabled, click Apply, then click OK. Loading the PowerFile C200 Driver Right click on My Computer and select Manage. Select Device Manager and then Medium Changers. Right click on PowerFile C200 and select Properties Fig. 1 Device Manager Select the Driver tab and select Update Driver Fig. 2 Driver Identification 5. Select Install from a list or specific location (Advanced) Fig.3 Installing PowerFile Drivers 6. Select Install from a list or specific location (Advanced). Fig. 4 Installing PowerFile Drivers Select Include this location in the search and browse to the location where the PowerFile C200 drivers are located. Click OK to use these drivers. Once the drivers are loaded, you should see both the PowerFile Medium Changer and the PowerFile DVD/CD drives loaded as shown in Fig.5. Fig. 5 PowerFile Drivers Installed Now that the PowerFile drivers are loaded, the PowerFile C200 is ready for use. "); array_files[317]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/installing_a_powerfile_in_windows_xp.htm","2007-05-23","12K","Installing a PowerFile in Windows XP","",""," Installing a PowerFile in Windows XP Installing a PowerFile in Windows XP The existing release of Media Explorer is compatible with Windows XP, but it is necessary to disable certain services and verify the device driver version. The following steps outline the process for running Media Explorer on a Windows XP Host: 1. Click on the Start Menu. 2. Right-click on My Computer and select Manage. 3. The Computer Management utility starts. Expand the section called Services and Applications. 4. Select Services and look for Removable Storage. If the status is listed as Enabled, right-click, select Properties. Then set the startup type to Disabled, click Apply, then click OK. 5. Still in the Services and Applications section, select Shell Hardware Detection. Right-click and select Stop. 6. If the status for Shell Hardware Detection is Enabled, right-click and select Properties. Set the startup type to Disabled, click Apply, then click OK. 7. Connect the Changer to the computer and then turn the Changer on. Windows should install its version of the PowerFile drivers, and ask if you want to reboot. Since the drivers need to be updated, do not reboot yet. 8. Go back to the Computer Management utility. Under System Tools, select Device Manager. 9. Expand the section titled Medium Changers, and select the PowerFile Changer. Right-click on the changer, and select disable. 10. Right-Click on the changer again, and select Update Driver. The Update Driver Wizard will start. 11. When Windows asks where to find the drivers, select Install from a list, or specific location. 12. When asked if you want to search, select Don’t search. 13. Select Have Disk and then select Install From Disk. Point Windows to the root drive of the PowerFile Installation CD. 14. When Windows asks to enable the device, enable the changer. 15. Reboot. Keep the PowerFile Installation CD in the CD Drive. 16. Click on the Start Menu, and select My Computer. 17. Click on the CD Drive containing the PowerFile Installation CD. 18. Double-click on the Startup P "); array_files[318]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/lmsi_diagnostics.htm","2007-05-23","6K","LMSI Diagnostics","",""," LMSI Diagnostics LMSI Diagnostics The LMS series has 9 diagnostic tests (numbered 0 - 8). Test series 0 - 100 runs automatically on unit power up. Diagnostics are not executed after a SCSI reset (bus or message). To run diagnostic tests 101- 899 use the DOC panel: ·Press BOTH DOC buttons simultaneously [View Config] ·Press the LEFT DOC button 2 times [Diagnostics] ·Press the RIGHT DOC button 1 time [Park Drive] ·Press the LEFT DOC button 5 times [Test Thru: 00] ·Press the RIGHT DOC button to indicate which tests to run [Test Thru: 08] ·Press BOTH DOC buttons simultaneously TWICE to get back to the operate mode ·Press the RIGHT DOC button to execute diagnostic Tests Thru: XX "); array_files[319]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/lmsi.htm","2007-05-23","27K","LMSI","",""," LMSI LMSI The LMSI Rapid changer series jukebox requires specific procedures to operate due to its unique design. This specifically applies to procedures for Un-mounting, Mounting, and Formatting media in the device. Un-mounting ·To un-mount media into the LMSI Rapid changer, right-click on the server node and select the Unmount option. Select a volume to un-mount with the appropriate option of saving or deleting the cache reference. ·The Rapid changer will remove any media that is in the drive, move it to its slot and come to a Home state on the front panel. The door of the device can now be opened. ·Remove the desired media to be un-mounted. Close the door of the LMSI. ·Right-click on the server node and select the Mount option. ·Leave the wildcard * for the volume name and InveStore will automatically mount all existing volumes in the LMSI device. ·From this screen select Mount and then Close. Mounting ·To mount media into the LMSI Rapid changer. You will first need to execute an unmount procedure so that the door of the LMSI device can be opened by the operator. ·Right-click on the server node and select the Unmount option. Select a volume to un-mount with the appropriate option of saving or deleting the cache reference. ·The LMSI will remove any media that is in the drive, move it to its slot and come to a Home state on the front panel. The door of the device can now be opened. ·Remove any media if needed or desired and then place the new media to be mounted into an unoccupied slot in the LMSI. ·Close the door of the LMSI. ·Next Right-click on the server node and select the Mount option. ·Leave the wildcard * for the volume name and InveStore will automatically mount all existing volumes in the LMSI device. ·From this screen select Mount and then Close. Formatting ·To format media you will need to use the above detailed Unmount/Mount sequence, so that you may first pre-mount the unformatted media into the LMSI device. Executing the un-mount, the LMSI will remove any media from the drive and place it back "); array_files[320]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/disc_nsm4000.htm","2007-05-23","8K","DISC NSM4000","",""," DISC NSM4000 DISC NSM4000 There are two different methods used to Mount and Un-mount media in this device: 1) While InveStore is running you will mount and un-mount individual DVD media using the InveStore console option for these processes. Once a Mount is executed, the import/export tray will open. Insert the media and close the tray per normal device instructions. Once mounted the new media will be displayed under the Volume Set view. When Un-mounting media, make sure to remove the media from the open tray promptly and then close the tray per normal device instructions. 2) You may also mount numerous DVD media at the same time when InveStore is shutdown, by doing the following: -Make sure that you have stopped InveStore per normal operations, and if using as a Service, STOP the InveStore service. -You will then use the devices front panel option to eject magazines from the device. -Populate the magazines with the DVD media desired. -Insert the magazines one at a time, back into the magazine slot. -You MUST then execute a jukebox inventory, where the device re-inventories and updates its internal record in non-volatile RAM with the new media. -Restart InveStore per you normal operations. InveStore will detect the new media in these magazines and once mounted, these new media will be displayed under the Volume Set view. For further information on using this device, refer to your DISC NSM4000 users manual or visit the web site at: http://www.disc-storage.com/nsm/index.htm "); array_files[321]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/hewlett_packard_aa968a_mixed_media_library_udo_m_o_.htm","2007-05-23","5K","Hewlett Packard (AA968A) mixed media library (UDO & M.O.)","",""," Hewlett Packard (AA968A) mixed media library (UDO & M.O.) Hewlett Packard (AA968A) mixed media library (UDO & M.O.) The mail-slot mechanism behavior has changed for this HP library. This is a device/firmware level change in this library. The following are the loading characteristics: -Issue the Mount command using the InveStore console option. -When prompted by InveStore, insert the media into the mail-slot gently, until the media stops. The edged of the media cartridge extends out from the edge of the mail-slot at this point. -The library will take the media partially into the mail-slot, move it partially back out, and then take it all the way in. -The media is then moved to an available drive for the mount operation. "); array_files[322]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/asm_setup.htm","2007-05-23","3K","ASM Setup","",""," ASM Setup ASM Setup The jukebox controller should be on the lowest bus used to control the storage device. The subsequent buses should be on higher sequential buses. Example setup: "); array_files[323]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/asaka.htm","2007-05-23","6K","Asaka","",""," Asaka Asaka 1.The Asaka User Manual documents that manually pushing the mail-slot tray closed as being a valid method of using the jukebox. This is opposed to using the front panel buttons for import and export operations. However if the user, manually pushes the mail-slot closed this will cause the InveStore software to get into an invalid state requiring that a complete system and device shutdown/startup is performed for the system to become usable again. This occurs because in the Asaka device, the Read Element Status command that is used to detect the presence of media does not report a manually closed mail-slot properly to InveStore. Because of this, InveStore believes that the mail-slot is still open, even though it is not. To correctly close the mail-slot upon issuing a Mount or Un-mount operation from the InveStore console, the operator MUST use the front panel buttons when prompted by the InveStore software. 2.If the user removes a magazine, adds media to it and places it back into the Asaka device, the media will not appear in a subsequent Read Element Status command used to Mount media in this device. To correctly load media using the InveStore console, you will first start the process from the console and then when prompted, you MUST use the front panel buttons to complete the operation. "); array_files[324]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/disc_d_20_and_d_40_oem_maxoptix_.htm","2007-05-23","5K","DISC D-20 and D-40 (OEM Maxoptix)","",""," DISC D-20 and D-40 (OEM Maxoptix) DISC D-20 and D-40 (OEM Maxoptix) Software eject enabled In a Maxoptix jukebox with Sony SMO-F551 drives when ejecting media you may encounter an error beingreported is aninvalid command during multiple mount operations. Per Maxoptix technical support, this is a result of adrive setup problem with the Sony drives inside ofthe Maxoptix jukebox. You must correctly set one of the micro switches found at the top corner of the Sony drive. Check the switch nearest to the rear of the drive, make sure S3 is OFF. This switch disables the eject command if set to ON position. This iswhy theinvalid command operation is being returned to the software.If you need assistance with this process, contact your hardware vendor. Initialize Element Status This procedure is executed from the front panel of the Maxoptix jukebox. It is done to insure that the jukebox has an accurate record of the media it contains. At on-line mode you will press RUN, EXIT, DOWN keys at the same time. This allows you tobe at Local mode. Use the UP and DOWN keys to go to different options. Go toOption3 CTG Inventory, this option will do inventory to the juke. At thisOption, hit RUN key twice to execute the option, picker will move to check mediapresence on each element (30 sec). Once the picker stop that means the processis done. Hit EXIT key to go back to On-line mode, press RUN key when ask forOn-line mode. "); array_files[325]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/device_specific_issues/device_specific_issues.htm","2007-05-23","9K","Device Specific Issues","",""," Device Specific Issues Device Specific Issues This section covers device specific issues and information for the following devices: ·SCSI Bus Addressing Issues ·Hewlett Packard (AA968A) mixed media library (UDO & M.O.) ·Plasmon Bar Code Storage Library ·Plasmon Standard D Series DVD-RAM Library ·Plasmon Enterprise D Series DVD-RAM Library ·Setup and Configuration of 3 Bus Plasmon Library ·DISC NSM ·Panasonic DVD-RAM Drives and Media ·DISC D-20 and D-40 (OEM Maxoptix) ·Asaka ·ASM Setup ·Pioneer DRM-1004x CD Library ·Sony CDL 2200 Library ·LMSI ·LMSI Diagnostics ·PowerFile C200 & R200 DVD Changers "); array_files[326]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/the_ordinal_6688_could_not_be_located_in_the_dynamic_link_library_mfc42_dll.htm","2007-05-23","6K","The ordinal 6688 could not be located in the dynamic link library MFC42.DLL","",""," The ordinal 6688 could not be located in the dynamic link library MFC42.DLL The ordinal 6688 could not be located in the dynamic link library MFC42.DLL The file MFC42.DLL is a Dynamic Link Library module within the Windows Operating system that is used by a variety of applications that may be installed on your Windows server. The error condition occurs when the InveStore Kernel attempts to link to the MFC42.DLL file but is unable to find the information it is looking for within the module. Most often this error occurs when a third party application has installed an older version of this file, over-writing the existing copy on the server hard drive. It also could indicate that there are multiple instances of the MFC42.DLL on the server or that the MFC42.DLL file has become damaged. Use one of the following suggested recovery procedures to correct this: 1) Use the Find utility from your Windows Start menu to locate all instances of the MFC42.DLL file present on the server hard drive. Rename all instances of the MFC42.DLL that are not located in the WINNTSYSTEM directory. 2) Delete the instances of MFC42.DLL you find on the server hard drive and reinstall InveStore. As apart of the install, InveStore will install a current copy of this file to the WINNTSYSTEM directory. 3) If your third party application requires the use of a different version of MFC42.DLL, copy this specific version of the file to the current directory where the application executable resides. This will enable it to find and use that version when the application executes. "); array_files[327]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/unsupported_scsi_device_found.htm","2007-05-23","5K","Unsupported SCSI Device Found","",""," Unsupported SCSI Device Found Unsupported SCSI Device Found At startup, InveStore performs a scan of the SCSI bus to determine what is present at each SCSI ID. The softwares Optical Hardware Interface Manager (OHIM) records the status of all SCSI IDs within the InveStore log file. The log will indicate Unsupported SCSI Device Found for various devices that are found on the SCSI bus such as hard drives, but will also reflect this message for optical, CD and DVD hardware that is attached but not supported under your installed license. If a device that you expected to be supported is reflected as Unsupported, check the following: ·Make sure you are using a supported drive or library. ·Make sure you have the right InveStore license for the hardware attached to your server "); array_files[328]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/why_is_the_system_loading_each_disk_at_startup_.htm","2007-05-23","6K","Why is the system loading each disk at startup?","",""," Why is the system loading each disk at startup? Why is the system loading each disk at startup? InveStore features a configurable parameter that determines whether or not the software conducts an inventory of media in the library during its initial startup sequence. The Premount All parameter, when selected, instructs the file system to mount each volume to verify its volume label, relation to as a member to a volume set, and its physical location in the library. While this process will take some time, it is intended to ensure that all media tracked by the file system at the time of the last shutdown are indeed present at restart. This protects the system from unexpected problems due to media that may have been moved or removed via library front panel controls while the server system was down. By default, this parameter is enabled (or set to YES) indicating that the software will perform the inventory at each startup. To modify this setting, you may use the REGISTRY EDITOR utility (located in the InveStorebin sub-directory) so that InveStore bypasses the Premount All process to speed the storage server start-up and availability. Once disabled all subsequent re-starts of the InveStore system will not perform an inventory. It is recommended that this parameter be disabled only when functioning in a normal production operation. If your site experiences problems or if a normal shutdown of InveStore does not occur, it is best to re-enable the Premount All option be re-enabled and the system restarted. This will help to avoid problems that could occur when accessing storage media. "); array_files[329]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/windows_operating_system_blue_screen.htm","2007-05-23","4K","Windows Operating System Blue Screen","",""," Windows Operating System Blue Screen Windows Operating System Blue Screen The occurrence of a Windows Blue screen or Windows operating system crash generally indicates that there is a problem on the SCSI BUS or with the hardware installed in the server (Too many SCSI cards, unsupported SCSI card, Out dated ASPI, I/O conflict, termination, defective hardware etc…). InveStore operates at a different level in the Windows Operating System, and a significant problem in InveStores normal operations would generate an Application error or Dr. Watson error. These application errors would not hang the Windows system itself. To trouble shoot this error you will need to look under Windows Administration Tools and then Event viewer. In Event viewer select system log and see what was occurring when the problem occurred (The entries have a date and time stamp). The information contained here should give you an idea as to where to start your trouble-shooting. "); array_files[330]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/the_benefits_of_using_chkdsk.htm","2007-05-23","13K","The Benefits of Using CHKDSK","",""," The Benefits of Using CHKDSK The Benefits of Using CHKDSK According to Microsoft, relatively minor file and directory corruption can lead into major corruption on the Windows system hard drive if it is not corrected soon after it is detected. Concern over down time can in some cases out weigh the necessity of taking corrective action. The risk here is that delaying corrective action can potentially lead to placing major system data in jeopardy. This article deals with an often overlooked utility that has been provided by Microsoft with the Windows operating system to correct these types of problems. CHKDSK is a native Windows tool that can determine the extent of file and file system corruption. It uses a command-line interface to verify the logical integrity of a file system on Windows for both FAT and NTFS file systems. When CHKDSK encounters logical inconsistencies it takes action to repair the file system data. Syntax Usage: Under most circumstances, running CHKDSK with the /F and /R switches will require the restarting of Windows because of open handles on the shared drive. Normally, when the computer restarts, there are no services or drivers running that prevent CHKDSK from checking the disk. After executing CHKDSK at the prompt, selecting Y for yes, will cause CHKDSK to execute the next time Windows is rebooted. How CHKDSK works: Essentially, using CHKDSK with the /F and /R switches executes 4 major passes over the system hard drive, examining each file record and verifying the consistency of each directory. If discrepancies or inconsistencies are found, they are noted in CHKDSK’s output. When an orphaned file is found, it can often be restored to its rightful directory, provided that directory is still around. If the directory that should hold the file no longer exists, CHKDSK will create a directory in the root directory and place the file there. CHKDSK will then take action to repair any file system data. When the /R switch is used, CHKDSK attempts to read every sector on the volume to confirm that "); array_files[331]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/the_importance_of_defragmenting_your_hard_drive.htm","2007-05-23","7K","The Importance of Defragmenting your Hard Drive","",""," The Importance of Defragmenting your Hard Drive The Importance of Defragmenting your Hard Drive Over the course of time, normal server and application operations can fragment data written on a drive, especially if the hard disk (or partition) is formatted with the FAT file system. Severe fragmentation dramatically slows overall system performance on FAT file systems. While NTFS is a much more efficient file system and not subject to the same fragmentation as FAT, there is some indication that over time the NTFS Master File Table is also affected by fragmentation. The Master File Table is a control file used to keep track of the file system. Windows XP and 2003 provide a native defrag utility that may be used to accomplish this task. To help maintain system performance, defragmentation of the file system on the Windows Server’s hard drive should be performed regularly. This provides greater contiguous free space that can be utilized more efficiently by the operating system. Again, this is especially pertinent to systems using FAT. Unlike Windows 2003 the Windows 2000 operating system did not feature a native defrag utility program. Because of this, many Windows users have not evaluated the condition of their server hard disks and are unaware that fragmentation is slowing performance! To test the effectiveness of defragmenting, we have utilized a third party defrag utility called Disk Keeper, developed by Executive Software. Products such as this provide analysis of the Windows Server hard drive and perform the defragmentation operation. After defragmenting the hard drives on several of our test machines that are using the FAT file system, we saw a noticeable improvement in overall server operations. This increased efficiency has had a direct positive effect on the performance of InveStore for Windows. We recommend that you try this on your system. For more information and a free copy of Disk Keeper Light, visit Executive Softwares web site at http://www.execsoft.com. "); array_files[332]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/seeing_multiple_libraries_for_one_library.htm","2007-05-23","6K","Seeing multiple libraries for one library","",""," Seeing multiple libraries for one library Seeing multiple libraries for one library Solution:This is caused by an incorrect configuration for the SCSI ID’s assigned to your library and its drives. An incorrect setup of the library can lead to drive spin up, move media, and mount errors. InveStore uses a specific SCSI addressing scheme to address the storage device. This is because historically most existing library interfaces dont provide a command for identifying which drive SCSI ID belongs to a library (newer storage libraries may provide the necessary support for this command). As a result, the software cannot determine the difference between drives belonging to a particular library and drives from another library or standalone unit. Therefore it is recommended that you follow a predetermined addressing scheme. This configuration is accessed from the front panel of the library. Please refer to your library Users Manual for details on how this is done. The library SCSI ID should be set lower than the drive IDs, and the drive IDs must follow in contiguous sequence with no gaps between IDs. An example of this is as follows: "); array_files[333]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/system_hangs_during_read_write_operations_immediately_after_upgrade_to_investore_v4_or_greater.htm","2007-05-23","6K","System hangs during READ / WRITE operations immediately after upgrade to InveStore v4 or greater","",""," System hangs during READ / WRITE operations immediately after upgrade to InveStore v4 or greater System hangs during READ / WRITE operations immediately after upgrade to InveStore v4 or greater In InveStore v4 or greater, Pegasus has made a change in the Maximum Scatter/Gather list in the Windows registry to improve storage performance. If during the installation process the wrong SCSI Driver Name is identified, the value may not have been correctly entered in the Windows registry. To correct this, open Windows RegEdit and go to the following key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesDriverNameParametersDeviceMaximumSGList Where the DriverName is the name of the host adapter card driver you are using to control the storage library (E.g. AIC78XX). Modify the key MaximumSGList and add the value ff. Restart the server. This may also occur if you should change the SCSI card in your server after installing InveStore v4 or greater. "); array_files[334]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/scsi_bus_addressing_issues.htm","2007-05-23","8K","SCSI Bus Addressing Issues","",""," SCSI Bus Addressing Issues SCSI Bus Addressing Issues The following considerations apply only to newer jukeboxes where the jukebox is able to report the SCSI ID’s of the drives that are configured within the jukebox and whether a drive is on a different bus than the juke controller. Note: Buses on the server system (mother board) are numbered 0,1,2, 3 etc. Each bus is serviced by a SCSI PORT driver which is numbered in the same way: ScsiPort0, ScsiPort1, etc. The concept of lower or higher bus is based on the bus number associated with that bus. 1.For Single Bus jukeboxes: No addressing requirements. 2.For Two Bus jukeboxes: No requirements. 3.For three bus jukeboxes: Drives that are configured on a separate Bus from that of the juke controller MUST have unique SCSI ID’s from ANY drive on the other non-juke controller bus. Any stand-alone drives must be on their own bus and this must be the highest bus on the server system. Example setup: 4.Daisy-chaining multi-bus boxes: All drives and the jukebox controller for the first juke must be on a lower bus on the server system then the second Juke controller and drives. This rule applies for each jukebox daisy-chained. Rule 3 applies. Any stand-alone drives must be on their own bus and this must be the highest bus on the system. Example setup: "); array_files[335]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/scsi_cable_length.htm","2007-05-23","12K","SCSI Cable Length","",""," SCSI Cable Length SCSI Cable Length SCSI (Small Computer Systems Interface) provides an industry standard for communication with devices via the SCSI BUS architecture. One of the many standards provided, is the establishment of the maximum SCSI BUS length used to connect the storage device to the Host interface. When planning for the integration of these storage devices, it is important that you determine the correct specification needed for your storage device to communicate reliably. It is critical that you do not exceed the SCSI specifications for your storage device. Doing so can lead to a host of SCSI and ASPI communication problems that may jeopardize the integrity of the data stored to the storage device. The following are the two primary specifications being used with current storage devices: FAST SCSI: 10 MB/S: (Used in a majority of 5.2 GB storage devices and their related libraries) Maximum BUS length supported: ·Single-ended host adapter interface: 3 meters or 9.8 feet ·Differential host adapter interface: 25 meters or 82 feet Low Voltage Differential (LVD)- Maximum BUS length supported: ·LVD host adapter interface: 12 meters or 39.4 feet ·Single-ended host adapter interface: 3 meters or 9.8 feet Legacy Systems (pre-1998) SCSI-1: 5 MB/S (Used in a majority of 1.3 and 2.6 GB storage devices and their related libraries) Maximum BUS length supported: ·Single-ended host adapter interface: 6 meters or 19.6 feet ·Differential host adapter interface: 25 meters or 82 feet Some storage device manufactures use an electronic component within library configurations that are designed to extend the distance at which peripheral SCSI devices may be placed from the Host adapter. Though these devices are designed to increase the functional length of the single-ended specification, we have seen that there is still internal resistance from the storage drives and controller that adds to this effective BUS length. The calculation of the total SCSI BUS length involves not only the physical cable(s) used to connect the st "); array_files[336]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/scsi_specification.htm","2007-05-23","4K","SCSI Specification","",""," SCSI Specification SCSI Specification It is physically impossible to have a single SCSI card and have more thanone transfer going on at a time. SCSI does not support multiple parallel data transfer. One entitycontrols the bus at a time.Once the target starts the data in phase to the controller, that target has control of the bus until it releases it. In InveStore’s case that will be a 64 KB transfer. This is where the importance of disconnect comes into play. Ideally you want the device to disconnect so that other operations can then be started. The two options are to either setup the library in TARGET MODE using multiple-SCSI adapters (one for each Bus), or to consider the HP Fibre Channel configuration. "); array_files[337]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/scsi_aspi_disconnect_issues.htm","2007-05-23","4K","SCSI/ASPI Disconnect Issues","",""," SCSI/ASPI Disconnect Issues SCSI/ASPI Disconnect Issues It is important to understand that the InveStore software does not control, nor does it have any input on BUS phases. The InveStore software DOES NOT work with SCSI at that level. Also, InveStore has no control over whether disconnect is performed or not. This is handled at the firmware level of the SCSI card. The Adaptec Firmware does not handle multi-threaded I/O in LUN mode, only in TARGET MODE. There is nothing that Pegasus can do to change that. As you know, InveStore uses the ASPI layer within Windows to communicate with the storage device. ASPI handles ALL SCSI communication. InveStore is MULTI-threaded. When a given thread is ready to issue a SCSI command InveStore calls an ASPI entry point to do so. InveStore then creates an event and goes to sleep on that thread. When the command is complete ASPI signals the event and that thread wakes up. "); array_files[338]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/non_approved_scsi_adapters.htm","2007-05-23","6K","Non-Approved SCSI Adapters","",""," Non-Approved SCSI Adapters Non-Approved SCSI Adapters When attempting to use a SCSI adapter card that does not appear on the Pegasus supported list, users need to make sure that ASPI compliant drivers for the card, are installed properly on the storage server. InveStore is designed to conform to the standards set by ASPI. The following modules need to be installed along with your SCSI adapter to enable communication: ·WINASPI.DLL ·WNASPI32.DLL ·ASPI32.SYS InveStore 3.30.00 and higher loads a version of ASPI that should load with various SCSI adapters. In some cases youll need to contact the manufacturer of your Host Adapter Board to obtain these modules. We recommend that you choose one of the Pegasus approved SCSI adapters. "); array_files[339]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/removing_cd_claim_from_windows_registry.htm","2007-05-23","5K","Removing CD Claim from Windows Registry","",""," Removing CD Claim from Windows Registry Removing CD Claim from Windows Registry Important Note: The following information is provided on a use at your own risk basis. Only experienced Windows Administrators should edit the registry. Before making any changes to the registry, always make a backup of the system for later restoration if needed. To remove the claim InveStore has on an internal CD-ROM device in the server, open REGEDIT and locate the following key: HKEY_LOCAL_MACHINESYSTEM ControlSet001ServicesPDTfsd2DeviceList This should list all the devices that are being claimed by InveStore. Select the entry for the internal CD-ROM device that is displayed in this key and delete this entry. Reboot the server and then restart InveStore. "); array_files[340]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/scsi_analyzer.htm","2007-05-23","11K","SCSI Analyzer","",""," SCSI Analyzer SCSI Analyzer ASPI and SCSI communication errors as well as certain hardware error conditions can be difficult to isolate and to correct. This difficulty is compounded when the problem is intermittent. The nature of these errors, include components on the system bus used for connecting the server to the storage device. This includes: ·Server system and motherboard ·SCSI card ·SCSI cable ·ASPI modules ·Terminator ·Storage library and its drives Trouble-shooting these types of problems must take into account the whole sub-system. Many times the tests used by a hardware technician trouble-shooting a problem call, may not be equivalent to how the system is actually used during normal production operations when the error occurs. That is, using the actual server sub-system with all of its hardware and software and under the same conditions current with the error. Some trouble-shooting may consist of running front panel tests on the storage library itself or attaching a laptop to the device and executing various operations directly on the storage device. Utility programs may also be used. While these methods are valuable, they often fall short of a comprehensive approach to understanding and resolving the problem. This is because these types of tests do not fully emulate what is actually occurring in the SCSI/ASPI communication when the system is running in the production environment. These types of tests may simplymiss an intermittent error. If using these standard trouble-shooting procedures to isolate a persistent problem component has not provided a resolution to the error condition, then using a SCSI Analyzer is the next logical step to take. A SCSI analyzer is a device that traps a Bus trace of all communication between the ASPI module and the target SCSI device. The data in this trace can analyzed by a hardware engineer, providing them with key communication as well as the error sequence leading up to, and including the actual failed operation. The benefit of using a SCSI analyzer is that it oper "); array_files[341]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/no_supported_devices_found.htm","2007-05-23","8K","No Supported Devices Found","",""," No Supported Devices Found No Supported Devices Found At startup, InveStore performs a scan of the SCSI bus to determine what is present at each SCSI ID. The softwares Storage Hardware Interface Manager (OHIM) records the status of all SCSI IDs within the InveStore log file. If the log indicates that a device you expected at a particular SCSI ID is not present, or if you receive a No Supported Devices Found error message, check the following: ·Make sure the device is powered on ·Make sure you are using a supported drive or library. ·Make sure you have the right InveStore license for the hardware attached to your server ·Make sure your SCSI cable is securely attached with no bent pins ·Make sure the SCSI cabling is within the proper specification. ·Make sure that you have an active terminator properly installed ·Make sure you have the proper ASPI drivers loaded (contact your SCSI card manufacturer for help) ·Make sure you can see the SCSI card and library in Control Panel > SCSI Adapters ·Make sure that the SCSI card reports the library correctly in the BIOS screen: at the operating system boot, select Ctrl-A to go into the Adaptec BIOS and execute a SCSI scan to confirm that the library and drives report correctly at the assigned SCSI ID’s The OHIM module can only communicate with devices found and listed in the internal table of the ASPI driver. If a device isnt showing, you must analyze the problem from the hardware/SCSI/ASPI standpoint. InveStore simply reports what is on the bus and cannot be configured to any problems in this area. "); array_files[342]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/no_supported_host_adapter_found.htm","2007-05-23","4K","No Supported Host Adapter Found","",""," No Supported Host Adapter Found No Supported Host Adapter Found Q- Are you using a supported SCSI host adapter card and ASPI drivers? Q- Is the ASPI mini-port (AICxx.SYS) driver being loaded at Windows Startup? Check the Windows Control-Panel – Devices screen to confirm this. Q- Is the SCSI adapter card recognized by Windows in the Windows Control Panel – SCSI Adapters screen? Q- Have you added any new device(s) to your server? "); array_files[343]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/manually_adding_the_drive_letter_in_the_registry.htm","2007-05-23","10K","Manually adding the Drive Letter in the Registry","",""," Manually adding the Drive Letter in the Registry Manually adding the Drive Letter in the Registry Problem: InveStore drive letter does not re-attached automatically, after reboot of server. Solution: In some cases the process in the InveStore console to attach the drive letter fails to add the appropriate entry in the Windows registry of your server. You may manually add this entry by using the following steps: Use the Windows Start menu and then Run Type Regedit and then Ok Locate the following key HKEY_LOCAL_MACHINESOFTWAREPegasusInveStoreKernel Add the following new String Value to this key: attachDevice Right click the new attachDevice string value, and select Modify Add the following value: [Drive letter]:; Where the Drive Letter is your assigned InveStore drive letter. Example: O:; Select Ok. Close out Regedit and reboot the server Restart InveStore The drive letter will automatically be attached "); array_files[344]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/moving_a_volume_from_one_library_to_another.htm","2007-05-23","5K","Moving a volume from one Library to another","",""," Moving a volume from one Library to another Moving a volume from one Library to another When moving a volume that is currently mounted in one library, into a different library on the same server system, we recommend using a specific procedure to insure the correct tracking of the volume in its new location. This process typically involves using the InveStore console to Unmount the volume in question from the first library library, and then Mounting the same volume using the InveStore console, into the second library library. InveStore uses directory cache information that is stored on the local Windows server hard drive to track location of the volume as well as its directory tree contents. When Unmounting the volume from the first library library, select the delete cache option, so that InveStore removes its cache reference for this volume, and its associations with the first library. That way when the volume is mounted again in the second library, new cache is created that reflects the new location. "); array_files[345]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/multiple_library_limitations.htm","2007-05-23","6K","Multiple Library Limitations","",""," Multiple Library Limitations Multiple Library Limitations InveStore has the ability to support daisy-chaining multiple libraries on the same Windows server. First, make sure that you have the correct model of InveStore software to control the combination of devices that you have on your server. InveStore is sold in various categories that support different slot capacities. You must have a license large enough to manage the total number of slots (amount of disks the library can hold - also known as shelves) for the devices attached to your system. For example, the InveStore model Win-20 supports devices up to a total capacity of 20 media slots. InveStore Win-110 supports devices or a combination of devices up to a total of 110 media slots. Second, determining how many SCSI cards you will need installed in the existing Windows server to provide control for the combination of storage devices. You must have sufficient IRQ and I/O port addresses for additional SCSI cards without causing conflicts with existing cards in the motherboard. Overloading the Windows server can cause problems with reliable operation. Pegasus has successfully tested up to 3 SCSI controller cards, controlling 3 separate storage libraries on one Windows server. Third, be sure to have sufficient CPU, RAM, and PAGEFILE resources configured. If you choose to connect multiple storage libraries to one system, it is best that the server machine be dedicated to storage control. It should not be used to run additional applications such as heavy database programs that cause significant I/O traffic, nor should it be used to control additional SCSI devices such as a bank of RAID drives. Fourth, make sure that your SCSI cable length is within the SCSI spec. "); array_files[346]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/mounted_volumes_not_showing_in_explorer.htm","2007-05-23","4K","Mounted volumes not showing in Explorer","",""," Mounted volumes not showing in Explorer Mounted volumes not showing in Explorer Q- Did you assign a logical drive letter for the InveStore system? Q- Can you see the assigned drive letter from the command prompt? Q- Did you assign more than one logical drive letter for the InveStore system? Only assign one logical drive letter for the InveStore system. This drive letter will automatically be re-assigned at InveStore startup (service and/or console). "); array_files[347]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/media_backward_compatibility.htm","2007-05-23","4K","Media Backward Compatibility","",""," Media Backward Compatibility Media Backward Compatibility Pegasus formatted media has forward compatibility as follows: It is not possible to format a disk under v4.xx.xx or newer, and mount this same disk under previous versions of the Pegasus software.InveStore v4.xx.xx formatted media are initialized utilizing a more efficient file system that includes long filename support. Pegasus does not expect that customer sites will revert to former code. In most instances as you move forward to newer versions, changes are transparent. "); array_files[348]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/manually_registering_investore_mmc.htm","2007-05-23","9K","Manually Registering InveStore MMC","",""," Manually Registering InveStore MMC Manually Registering InveStore MMC Problem: The InveStore snap-in is not registered in the operating system. Console fails to startup. Solution: - Open a command prompt - Change to the PDTBIN sub-directory - Execute: pdtkrnle.exe /RegServer - Once it returns to the prompt, change to the PDTDLL sub-directory - Then execute: RegSvr32 /s issvr.dll - Once it returns to the prompt, close out the prompt and reboot the server. - After the server restarts, select the Windows Start menu and Run option. Type in MMC and select Ok. - From the MMC console displayed, select the File menu, and Add/Remove Snap-in. Select Add and see if the following entry is displayed: InveStore Enterprise GUI - If InveStore Enterprise GUI is displayed there you can close out the MMC and start InveStore from the folder option. "); array_files[349]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/kernel_initialization_failed.htm","2007-05-23","5K","Kernel Initialization Failed","",""," Kernel Initialization Failed Kernel Initialization Failed This error message indicates that the InveStore kernel was unable to initialize or startup due to a problem that was encountered in the startup sequence. It may occur for numerous reasons. ·You are not using a supported SCSI Host Adapter in the storage server. ·You are not using a supported storage device attached to the server system. ·A hardware or device level problem occurred failing the startup sequence. In order for you to determine what caused the error, you will need to review the InveStore log file to see the events leading up to the message. The log files are accessed under the Administrative Messages node. Doing this will aide you in correcting the problem and allow you to startup the system to a successful READY state. "); array_files[350]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/dasd_hard_drive_requirements_for_investore.htm","2007-05-23","13K","DASD - Hard Drive Requirements for InveStore","",""," DASD - Hard Drive Requirements for InveStore DASD - Hard Drive Requirements for InveStore The InveStore product line has specific requirements for DASD storage on the Windows server that it is installed on. DASD stands for Direct Access Storage Device which refers to the magnetic hard drive on which your Windows 2000/XP/2003 server is installed. The following is a discussion on these requirements: PAGEFILE Windows PAGEFILE serves as virtual memory and is used to swap pages to and from memory to balance the use of physical RAM between various processes on the system. PAGEFILE uses DASD or magnetic hard drive disk space for its operations. InveStore requires you to allocate a minimum of 48 MB of this PAGEFILE for InveStore operations -- this is in addition to PAGEFILE requirements of Windows or other programs installed on this server. (PAGEFILE requirements are calculated at: 2 X RAM) To set the PAGEFILE, open My Computer > Control Panel > System. Youll see a tab for Performance. Under this tab it displays a section for Virtual Memory. This will show your current settings for the Windows PAGEFILE. Select Change to make modifications to this area. It is recommended that for most Windows servers the PAGEFILE be set to a minimum of 500 MB. This is normally sufficient for both the Windows operating system and for the InveStore requirements. At least 15MB DASD storage per volume for directory caching The InveStore file system creates and uses what are referred to as cache structures on the magnetic hard drive (DASD) of the Windows server. This cache structure ONLY contains directory information and file location of the data that is on each of the storage media. InveStore uses this cache to speed up the processing of requests on the storage library. You should allow for a maximum of 15MB of DASD hard drive space for each volume (or disk side) that you have mounted in the storage library. 50MB of free DASD storage You should always maintain a minimum of 50MB of free hard drive space at all times. Disk space is es "); array_files[351]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/investore_appears_to_start_but_shows_no_activity.htm","2007-05-23","8K","InveStore appears to start, but shows no activity","",""," InveStore appears to start, but shows no activity InveStore appears to start, but shows no activity ·Make sure that you have used a logon for the storage server that is a local system administrative account. ·Make sure that you are using the correct InveStore software with a supported storage device. You may confirm this at: http://www.pegasus-afs.com/hardware.html ·Make sure that your storage device is correctly attached to the storage server via a supported SCSI card. ·Make sure that your storage device is seen in the BIOS screen for the SCSI adapter at system boot, and in the Windows Hardware Manager. ·Make sure that the Windows PAGEFILE settings are set to at least recommended minimums. Pegasus recommends that you setup a minimum of a 1024 MB PAGEFILE.Standard PAGEFILE Formula: Pagefile=2 x RAM Example: Server with 2048 MB of RAM: 2 X 2048 = 4096 MB ·If you selected to start InveStore as a service, make sure that you follow the proper steps during the installation and in the User manual to ensure that the service has been configured correctly. Skipping a step can lead to improper system startup. ·Make sure that you have not disabled any of the COM/DCOM and RPC services in the OS. Also, TCP/IP and Internet Explorer v5 or higher must be installed. ·Make sure that you have NetBIOS or DNS entry for your server (Local Machine) "); array_files[352]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/investore_functions_not_allowed.htm","2007-05-23","6K","InveStore Functions Not Allowed","",""," InveStore Functions Not Allowed InveStore Functions Not Allowed We have seen recently that certain functions are no longer allowed by the operating system if InveStore has not been installed as a service. Some of the functions affected are: ·Sharing the drive letter ·The InveStore backup program ·Certain VIM API function calls (mount, unmount, format, etc) This is occurring due to the ongoing security changes being made in the Windows operating system that are affecting how certain processes are authenticated. Installing InveStore as a service allows it to be properly authenticated in the operating system thereby giving the program the necessary permissions to execute its various functions. Please note that you do not have to run the InveStore service as an Automatic service. Install InveStore as a service and then set it to Manual. This will allow you to control InveStore as an application, while permitting InveStore to be properly authenticated in the operating system as a service. "); array_files[353]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/hcm_and_multiple_drive_write_operations.htm","2007-05-23","11K","HCM and Multiple-drive Write Operations","",""," HCM and Multiple-drive Write Operations HCM and Multiple-drive Write Operations When using InveStore, if you are not seeing the expected physical drive activity during operation, keep in mind that drive activity varies based on your configured write mode. ·When writing in LAZY WRITE mode, all writes are first cached to memory and then flushed in the background in a contiguous fashion that optimizes throughput and reduces file system overhead on disk. This write process uses only one drive. Therefore you wont necessarily see activity on any more than one drive as InveStore is managing the write process in the background. Please note that the user process continues normally and does not have to wait for the data to be flushed while in LAZY WRITE mode. ·For file reads in LAZY WRITE mode, if a set of data remains in cache there is no need to access the storage media itself and therefore you wont see any drive activity. If the data is not in the RAM cache and resides only on storage then one or more drives will be accessed to retrieve and deliver the requested files. ·Writing in the WRITE THROUGH mode will use multiple drives IF data is being written to multiple disks at once. The same applies to FLUSH ON CLOSE but with less frequency than with WRITE THROUGH. This does not necessarily equate to better file system performance. LAZY WRITE optimizes overall file system write performance, even though it gives the appearance of single threaded activity. ·Reading in WRITE THROUGH and FLUSH ON CLOSE is the same as LAZY WRITE. ·If the host adapter is improperly set then Multi-threaded I/O will be impossible. ALL devices on the bus MUST be set to disconnect and asynchronous I/O. If this is not done our I/O will appear to be single threaded ·Using the larger storage libraries in LUN mode will also prevent multi-threaded writes. The adapter card will NOT send multiple requests to the same target ID, but queues each until completion. (This process is not controlled by InveStore). Your library MUST be in target mode to obtain m "); array_files[354]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/hp_c1113m_9_1_gb_drives.htm","2007-05-23","5K","HP C1113M 9.1 GB drives","",""," HP C1113M 9.1 GB drives HP C1113M 9.1 GB drives During the InveStore system initialization the device driver issues a Mode Select command to the drive to insure that the erase command will be allowed. This is particularly important if you are using the 512 byte/1024 emulated sector size provided by HP. A switch setting on the HP model C1113M makes this Mode Select command legal. An error will occur on every InveStore system start-up when the switch on the HP C1113M drive in NOT properly set to enable this Mode Select support. The InveStore startup routine showing this error will be as follows: Further, once you have set the jumper to allow the mode select then the Mode Select will succeed and the erase command will be legal. The benefit of this is that it allows the user to know whether they have the jumper set correctly or not for their particular media use. If the user is not using the 512 byte/1024 emulated sector size media, then they do not need to change this switch. "); array_files[355]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/error_occurred_while_trying_to_share_pdtofs.htm","2007-05-23","17K","Error Occurred While trying to Share PDTOFS","",""," Error Occurred While trying to Share PDTOFS Error Occurred While trying to Share PDTOFS Pegasus has identified an issue within Windows 2003, XP, and in some 2000 SP4 server installs where the operator receives an error when trying to share the InveStore assigned drive letter. The message displayed is as follows: In spite of being able to access the folders via the drive letter in Windows Explorer or My Computer, the operating system reports that the device does not exist. This is a permissions issue with the System Account that is being used for InveStore. To correct this problem, please do the following: ·Start the InveStore console from the Start menu, Program Files, InveStore folder option. ·From the InveStore console, assign the logical drive letter for the storage resource. ·From the InveStore folder, select Service Install. ·After reading the displayed information, select Continue. ·A simple login screen will be displayed. Enter the user name LocalSystem, with NO password. ·Once you have entered LocalSystem as the user name, select Ok. The InveStore service, will then startup. ·To change the startup type from the default Manual setting to Automatic, open Administrative Tools and make this change in the InveStore entry in the Services folder. ·Next open Windows Explorer or My Computer and locate the InveStore assigned drive letter. ·Right click on the drive letter and select Sharing and Security. You will now be able to setup the share the drive letter per the normal operating system steps. "); array_files[356]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/errors_seen_with_earlier_version_of_investore_after_installing_v4.htm","2007-05-23","7K","Errors seen with earlier version of InveStore, after installing v4","",""," Errors seen with earlier version of InveStore, after installing v4 Errors seen with earlier version of InveStore, after installing v4 Installing v4 and then going back to an earlier version of InveStore may have left a registry entry that MAY be affecting the earlier version of InveStore from properly running now. To make sure that this is not causing a problem, open Windows RegEdit and go to the following key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesDriverNameParametersDeviceMaximumSGList Where the DriverName is the name of the host adapter card driver you are using to control the storage library (E.g. AIC78XX). Delete the key for MaximumSGList. Close out the RegEdit, and then reboot the server and restart the earlier version of InveStore. "); array_files[357]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/error_attempting_to_obtain_drive_access_offline_drives_or_no_drives_available.htm","2007-05-23","10K","Error attempting to obtain drive access, OFFLINE drives, or no drives available","",""," Error attempting to obtain drive access, OFFLINE drives, or no drives available Error attempting to obtain drive access, OFFLINE drives, or no drives available This may be due to a problem or event in the sub-system or library itself that has caused the drive(s) to be marked as OFFLINE. Q- Does the current Pegasus log show ASPI SRB contents for SCSI Request sense key information that precedes this error? If yes, then please see SCSI Request Sense Key information. The drive or library, may need to be serviced. If no, then try the following: ·Shutdown InveStore and stop its Service if setup as one. ·Use the Windows Start Menu and Run to locate the REGISTRY EDITOR file in the PDTBIN subdirectory. ·Delete the field for the OFFLINE DRIVES= line. ·Select Apply and Exit. ·Restart InveStore. This should allow the drives to be used again. However please note that if there are true drive errors that caused this problem then they will occur again, and the drives and/or library will need to be serviced. "); array_files[358]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/drive_spin_up_move_media_and_drive_not_ready.htm","2007-05-23","7K","Drive Spin Up, Move Media and Drive not Ready","",""," Drive Spin Up, Move Media and Drive not Ready Drive Spin Up, Move Media and Drive not Ready Q-What are the SCSI ID settings for the library and its drives? Make sure that the library is set to a lower SCSI ID than the drive or drives in the library. Q- Are you using media that has been formatted with the InveStore file system? Q- Is the library reporting any SCSI Request sense key information? If hardware errors are being reported, please contact hardware manufacturer. "); array_files[359]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/error_attempting_investore_functions_from_remote_site_using_windows_terminal_services.htm","2007-05-23","6K","Error attempting InveStore functions from remote site using Windows Terminal Services","",""," Error attempting InveStore functions from remote site using Windows Terminal Services Error attempting InveStore functions from remote site using Windows Terminal Services In general, using Terminal Services should not impact whether or not you are running InveStore. However, werecommendthatbefore using Terminal Services with the InveStore resource, that you first installtheInveStore softwareanddotheinitialsetup,configuration,mount,formatting, install service and shares etc. inpersonwhilein frontofandloggedontothe actual Storage library. The logon MUST be an administrative account on that LocalSystem and not a Domain Controller account. Also this logon must be the same throughout all processes and usage of that InveStore install. If you are attempting to access an InveStore install remotely by using Terminal Services, you must use the same LocalSystem account to logon to that system, and not a Domain Controller account. Other wise you will encounter permissions issues with trying to effect changes or execute certain operations that will be prohibited by the server. "); array_files[360]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/drive_letter_assignment_problem.htm","2007-05-23","27K","Drive Letter Assignment Problem","",""," Drive Letter Assignment Problem Drive Letter Assignment Problem We have noted an issue in which the Windows operating system assigns a drive letter identical to the one that is already selected for use by the InveStore file system. This results in a failed attempt to start up the InveStore system to a Ready state with no other apparent errors. When a new SCSI storage drive device (storage or other) is added to an existing server system, the Windows operating system automatically assigns the next available drive letter to the drive following those of the existing server hard }}--drive(s}}--). This could be the letters D, }}--E}}--, F, G etc., depending on how many drives and/or drive partitions are in the Windows server. This causes a drive letter conflict when the Windows OS uses a letter already assigned by the operator within the InveStore console. The typical sequence of events for this problem is as follows: ·An existing storage device is used or tested on the Windows storage server. The operator assigns a drive letter via the InveStore console and successfully accesses the device via this letter. (Usually the first available drive letter shown in InveStore list has been selected by the operator in this scenario.) ·After a period of usage, a new SCSI device with additional drives is added to the Windows server SCSI Bus. ·During a restart, if the drives are Storage they are seen by the Windows OS as removable hard drives and drive letters are assigned to each of them regardless of a previous assignment by any other programs, including InveStore. ·Upon an attempt to startup InveStore, there appears to be successful mounting of media but the system fails with the following message: 09:55:08 (Help) Volume XXXXX mounted in 120 seconds. <SLOT 1> 09:55:08 (Error) Volume Interface Manager Initialization Failed, rc= 3 (0x0003) 09:55:23 (Info) StartKernel: PDTKRNLE.EXE started, but did not initialize properly 09:55:23 (Info) Unsuccessfully started storage subsystem The Hex error 0x0003 is a path not found erro "); array_files[361]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/disabling_cd_dvd_autorun_under_windows.htm","2007-05-23","10K","Disabling CD/DVD Autorun under Windows","",""," Disabling CD/DVD Autorun under Windows Disabling CD/DVD Autorun under Windows When loading CDs or DVDs into your library, Windows will Autorun any disk that contains the autorun.inf file. This creates a nuisance by starting programs that you dont really want started at the time of mounting and in some cases by causing the library to cycle through every tray in the changer. Therefore, it is best to disable the Autorun feature. To disable Autorun: WARNING: There is no user interface option to enable or disable the Autorun feature. To enable or disable the feature, you must edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. ·Change the Autorun value in the following registry key: HKEY_LOCAL_MACHINESystemCurrentControlSetServicesCDRom To disable the Autorun feature, change the Autorun value to 0. To enable the Autorun feature, change the Autorun value to 1. ·Restart the computer. Note: The above method disables the Autorun feature completely. If you want to disable the feature on a per compact disc basis, you can hold down one of the SHIFT keys while inserting the compact disc utility. This information was derived from the Microsoft web site at the following URL address: http://support.Microsoft.com/support/kb/articles/q155/2/17.asp "); array_files[362]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/daisy_chain.htm","2007-05-23","7K","Daisy Chain","",""," Daisy Chain Daisy Chain You may daisy chain multiple devices off of the same SCSI card or cards, as long as your InveStore license covers the added slot capacity of the sum total of all the devices, and the storage system is able to function stably within the SCSI specification for those devices. One important criteria is that the library SCSI ID must be lower than drive IDs, and the drive IDs must be in contiguous sequence. An example of the proper way to setup two libraries on the same SCSI BUS is as follows: The following is an example of setting up a standalone drive and a library: "); array_files[363]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/console_opens_but_nothing_shows_under_enterprise_view.htm","2007-05-23","21K","Console Opens, but Nothing Shows Under Enterprise View","",""," Console Opens, but Nothing Shows Under Enterprise View Console Opens, but Nothing Shows Under Enterprise View This may occur for several reasons: 1) A device problem with the storage library. Make sure that the storage library is attached correctly to the SCSI Bus via a supported SCSI interface, and is seen properly in the Operating System. Check the InveStore log file (}}--PDTLOG[ServerNameDate.LOG}}--]) to see if any device level errors were reported. 2) This may be a permissions problem with the User Name and Password used to }}--logon}}-- to the storage server, or with logging in through a Domain Controller rather than directly to the storage server. The problem here is that even though the storage sub-system has actually started (as verified in the InveStore log file) it is not beingdisplayedin the MMC. This is a permissions issue where the OS is denying the action. You must make sure that you have installed and started the InveStore software using the same LocalSystem account logon for that specific storage server. Do not use a temporary account, or a Domain account. You must also logon to the local storage server and not through a domain controller. Do the following: ·Reboot re-boot the server. ·Atthe Windows login screen look for the option Log On To. ·Make sure to select the option displayed there for (this computer). ·Make sure that you are using a LocalSystem User Name and Password with administrative permissions created on that server. ·Install the InveStore software. ·When prompted, reboot and use the same login sequence. ·Start the InveStore software as an application from the Program folder option. Note: You may also need to add your User name into the list to logon under the local security policy on the local storage server. This may be necessary in some cases even though it may already belong to the Admin group. 3) This can also occur when there is an attempt to access the storage server by using a remote login from another workstation. Permissions and authentification issues in the operating "); array_files[364]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/choosing_a_scsi_host_adapter.htm","2007-05-23","22K","Choosing a SCSI Host Adapter","",""," Choosing a SCSI Host Adapter Choosing a SCSI Host Adapter When choosing a SCSI host adapter for your storage system, consider the following: Calculating Total SCSI Cable Length and the Number of SCSI Devices Single-ended SCSI adapters support a maximum electrical cable length of 6 meters (approximately 19 6). Each SCSI device requires an additional 0.6 meters (2) of electrical cable length in addition to the cable length required to connect all devices. Be sure to consider this when calculating total cable length. The SCSI addressing specification allows you to address several daisy-chained SCSI devices but you should limit the amount to a maximum of 4 to 5 devices per bus when using a single-ended SCSI adapter. It may be possible to operate more devices on one single-ended SCSI bus, however this conservative method will help ensure superior reliability. If your configuration requires more devices or more cable length, you have three choices: ·Choose a differential SCSI host adapter and differential SCSI interfaces for all devices on this bus (best choice for large libraries with six storage drives or more). ·Use multiple single-ended SCSI host adapters and distribute the load (best choice for multiple libraries or drives or combinations of these two). ·Add a SCSI repeater to the circuit. Differential SCSI adapters support a maximum electrical cable length of 25 meters (approximately 81 6) but MUST be connected to differential SCSI devices ONLY! Connecting a single-ended SCSI device to a differential SCSI host adapter can result in the destruction of the single-ended devices SCSI interface (and in some cases smoke!). Additionally, differential SCSI requires differential SCSI cables, terminators and devices. Single-ended SCSI devices cannot be mixed or used upon a differential SCSI bus. Some SCSI library manufacturers include differential SCSI bus capabilities within their devices, and have single-ended SCSI drives residing within the library. These drives are connected to a SCSI differential to single-ended co "); array_files[365]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/com_dcom_requirements_under_windows.htm","2007-05-23","9K","COM/DCOM Requirements under Windows","",""," COM/DCOM Requirements under Windows COM/DCOM Requirements under Windows To achieve true Enterprise level control of the data storage system and its individual components InveStore v4 uses the architecture of Microsoft’s MMC and COM/DCOM programs. This provides the framework for InveStore v4 and requires that certain services and protocols be installed and started on the server that InveStore is installed on. This is determined by the nature of how these Microsoft programs function, and not by the InveStore snap-in console. The functionality that these requirements provide must be in place on the server in order for the MMC InveStore console to be able to communicate properly to the local system. If the server that InveStore is installed on does not have ALL of these services started, or if your IT department has disabled or modified certain aspects of these services, then the functionality needed will not be available thereby affecting the ability of InveStore to perform its tasks. We have identified the following requirements for the MMC and COM/DCOM programs: Protocols: NetBIOS or DNS entry for your server (Local Machine), TCP/IP Installed services: DCOM, Server, RPC Installed programs: Explorer 5 or newer for MMC However, with the almost weekly changes in the Windows OS due to security patches and updates, the above list may not identify all of the dependencies for these Microsoft programs. "); array_files[366]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/bus_reset.htm","2007-05-23","18K","Bus Reset","",""," Bus Reset Bus Reset The BUS RESET condition is where the device has been reset typically by some communication or electrical fault either on the SCSI BUS, in the PC, in the power being supplied to the library or PC or in some cases within the library itself. (This can even occur when the drive attempts to mount a physically damaged piece of media.) This places the device in an invalid state where it no longer responds to normal SCSI commands. This condition is as if someone had quickly powered the device on and off. Communication via ASPI is terminated. This is a device level, subsystem error. Once this error occurs you will need to shutdown the Windows server, and cycle the power for the library. You will then power on the library to a ready state and then restart Windows and then InveStore. One time occurrence: In some cases the BUS RESET error can be an isolated event, due to a glitch or sub-system problem. You might review your Windows event logs (system and application) to see if the operating system notes any issues that you need to look into. Is this the first time you have encountered this error, or is this a repeating pattern? If this is a one time occurrence you should shutdown InveStore, shutdown Windows, and power off the library. Turn back on the library and execute an initialize element status (for HP) or the Scan elements (for }}--Plasmon}}--) test (please refer to your library users manual). If this passes then restart Windows and InveStore. If it fails, then you will need to contact the library vendor for assistance. Repeating pattern: If however the Bus Reset errors are a repeating pattern, then you will need to trouble shoot the hardware to determine which part of the SCSI BUS is causing the error. Make sure that both your library, and storage server are on a UPS. This will protect these systems from power instability that can cause the RESET to occur. Also make sure that you are under the SCSI specification for both your storage device and the SCSI card you are using. You should verify that "); array_files[367]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/calculating_the_true_scsi_bus_length.htm","2007-05-23","8K","Calculating the true SCSI Bus Length","",""," Calculating the true SCSI Bus Length Calculating the true SCSI Bus Length To accurately calculate the total SCSI BUS length of your storage configuration, add to the physical SCSI }}--cable(s}}--) length being used, 2 feet for each storage drive, and 2 feet for each library controller in the BUS chain. Example - Single Library with two (2) 5.2 }}--GB}}-- drives: 2 drives + 1 controller x 2 ft = 6 ft of internal resistance 6 ft (internal resistance) + 3 ft (SCSI cable) = 9 ft Total Bus length. Note: This is within the SCSI Specification for this particular device. In some configurations you will find that the total BUS length exceeds the maximum allowed under the single-ended Host adapter specification for that device. This is especially true when connecting to libraries with 5.2 }}--GB}}-- storage drives or higher, or libraries with a higher number of storage drives (5 to 10). We strongly recommend that library configurations that are at or that exceed their SCSI specification use a differential SCSI Host adapter card. This will insure that the proper signal strength necessary to ensure reliable communication on the BUS to the storage device is provided for. "); array_files[368]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/attempt_to_place_a_disk_into_an_occupied_slot.htm","2007-05-23","5K","Attempt to place a disk into an occupied slot","",""," Attempt to place a disk into an occupied slot Attempt to place a disk into an occupied slot This error generally indicates that either the library and/or the InveStore cache files are no longer in sync or in a valid state. This could be due to previous sub-system, hardware, or library problems. See Standard Recovery to recover from this error condition. "); array_files[369]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/adding_a_second_drive_in_an_existing_library.htm","2007-05-23","11K","Adding a Second Drive in an existing Library","",""," Adding a Second Drive in an existing Library Adding a Second Drive in an existing Library Important Note: Pegasus does not sell nor does it provide hardware support services. While we will attempt to provide the end user with information that we may have on a storage device it is the responsibility of the end user to resolve any device issues encountered with the manufacturer directly. Communication with the Storage Device: At startup, InveStore performs a scan of the SCSI bus via the ASPI manager in the operating system. This is done to determine what devices are present. InveStores Optical Hardware Interface Manager (OHIM) records the status of the devices reporting and their associated SCSI IDs in the InveStore log file and console menu options.InveStore simply reports what is on the bus and cannot be configured to modify or correct any problems with the setup of the device. If the InveStore software is showing that the storage device is being reported as multiple libraries rather than one then this indicates that the device is not correctly setup or configured properly. There are no InveStore software changes that Pegasus can provide you to correct this problem. This is a device level setup problem with the storage device itself. If the storage device continues to report itself to the ASPI inquiry as being 2 separate devices, then that is how InveStore will treat it. General Information: In most cases when a jukebox configuration is modified from the original manufactured configuration (such as adding a drive to a single drive configuration) it also requires that the jukebox controller Firmware be updatedso that it isable to recognize and function with the new configuration. This update may be a software update to the existing firmware, and/or it may requirethat the EPROMS be physically changed on the controller board of the jukebox itself. It may also require that changes be made via the front panel of the jukebox itself. In some cases there may be jumper/dip switch settings that must be manually set insi "); array_files[370]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/common_errors_and_problems/aspi_and_scsi_errors.htm","2007-05-23","6K","ASPI and SCSI Errors","",""," ASPI and SCSI Errors ASPI and SCSI Errors Q- Do the Windows event logs (system & application) show any ASPI or SCSI errors? Does your server have any configuration conflicts with the devices that are installed? You may need to trouble shoot the server system using a SCSI Analyzer. Q- Does the InveStore log show SCSI Request sense key information? These kinds of errors typically deal with a communication or in some cases an electrical fault on the SCSI Bus. This interrupts reliable communication between the Host and the library device. "); array_files[371]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/backing_up_a_volume_set/status.htm","2007-05-23","4K","status","",""," status Status The status of one or more volume set backup jobs for may be quickly viewed in the primary Backup screen. By selecting a backup job, you may either modify the existing schedule, or delete the operation. "); array_files[372]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/backing_up_a_volume_set/backup_schedule.htm","2007-05-23","12K","Backup Schedule","",""," Backup Schedule Backup Schedule ·To add a new backup pair, click New for the Backup Schedule to display: ·Select both a Source and Target volume sets from the appropriate pull down menus. Note: A specific backup volume set cannot be defined as the backup Target for multiple Source volume sets in the backup program. ·Set the Time of Day that you want the Backup to automatically start. ·Next select the duration (Once): the Days of the Week or Days of the Month for the backup to execute. ·Select or check the Active option so your backup job will start as scheduled. ·Select Ok to finish. ·The deletion or modification of an existing backup pair is executed from the primary backup screen by selecting the pair in the Scheduled Backups screen and making the desired selection. "); array_files[373]=new Array(0,1,"http://www.pegasus-afs.com/Support/WebHelp/backing_up_a_volume_set/configuring_volume_backup.htm","2007-05-23","11K","Configuring Volume Backup","",""," Configuring Volume Backup Configuring Volume Backup The backup operation assumes you are using two libraries, a library that has more than one drive, a library that has access to other storage servers, or a library with a standalone drive. To start the backup process, right-click on the Server node and select Properties: From the Properties screen, select the Backup Schedule tab: The Backup Schedule screen shows backup relationships if there are any and when they are scheduled to execute. The Source is the volume set that you desire to backup. The Target is the destination volume set and must have the capacity of the Source volume set. The deletion o